CHAPTER 8 - Office BUSINESS COMMUNICATION (1).ppt

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1. WEEK 11 Lesson 2

2. CHAPTER 8
BUSINESS COMMUNICATION
What is Communication
Introduction
• Process whereby a message, or an
idea, or
attitude or emotion is transmitted and
received by the receiver as intended
by the
sender.

3. Model of Communication
Explain the term Model of
Communication?
•Simplified expression (in graphic
form) of a piece of reality.

4. This model expresses
what occurs when a
message is sent.

5. The Communication
Process
• All forms of communication are about
sending and receiving messages.
• Sender of the message must be clear
and
the message must be sent using the
most
appropriate method of
communication if
it is to be received accurately.
• Any disruptions to the process will
result
in break-down in communication.

6. WEEK 11 Lesson 3

7. Shannon and Weaver
Communication Model

8. Three Primary Parts of the Process
• the sender,
• the channel and
• the receiver.

9. Forms or medium of
communication
What is Medium?
• The way a message is transmitted
• Different mediums include:

10. WEEK 12 Lesson 1

11. Some mediums of communication

12. Sender
• Is the source of information.
• Sender uses a transmitter in the process
of communication to send the
message, idea, attitude or emotion.
What is transmitter?
•Mode of sending the message.

13. Receiver
• To whom the message, idea, attitude or emotion is
sent.
Channel
• Is the route the message takes in order to reach the
receiver.
Feedback
• Is the response given by the receiver and lets the
sender know whether
the message has been received as intended or
whether it has been
unsuccessful.