Check in process In hotel

How check in happen in hotel and what are the various method.

1. #Prepare for Guest Arrival #Check room status and availability #Check expected arrival and departure #Special Request #Important guest

2. Guest Arrives Welcome the Guest Try to make them feel comfortable Give them information about the country, region, and sites etc.

3. Check Reservation Status Ask the guest name Check the system for the reservation If guest made a reservation Ask for the remaining information Then complete the Registration Form

4. Assign room & rate Always ask for the guest preference If guest have some priority, try to fulfill that first Guest must be informed about the room rate After assigning the room, check again…

5. Check Mode of payment Ask guest how he want to settle his account In case he offer card, check weather card is accepted by property or not If he offer other currency ,you should accept that If the guest pay a limited amount we should accept that also

6. Issue room key Prepare room key Ensure last key is destroyed Give it to the guest Escort guest to room If guest is new to hotel If he is old one As per wish of guest

7. If guest did not made any reservation Check whether rooms are available or not If rooms are available Follow the same procedure i.e. complete registration form assign room & rate Check mode of payment issue room key Escort guest to room

8. If rooms are not available Deny request Suggest alternative Like if you have any chain hotel Hotel near by you Guest preference

9. All guest should be treated with equal respect Always extend a warm welcome and cheerful greeting Any message related to the guest should be sent to the Front Office The receptionist should offer themselves rather then calling some one else

10. The front desk clerk should disclose the room rate as it is the most important part of contract For a walk in guest, advance must be requested from him, against accommodation and incidental charges

11. BIBLIOGRAPHY Wikipedia Goggle Images Journal’s Note