cis-243-Nguyen-Amy-ResearchProject-PPT.pptx

Comprehensive analysis of home security systems

1. Comprehensive Analysis of Home Security Systems  Evaluating feature, Performances, and Value By: Amy Nguyen CIS 1

2. INDUSTRY + COMPANIES ADT Inc.   Since 1874  One of the oldest home security companies  Provided US residential, small, and large business electronic security, fire protection, and alarm monitoring services Ring Founded in 2013  Acquired by Amazon in 2018 Offers innovative smart home security solutions. Video doorbells, which let homeowners see, hear, and speak to visitors from their smartphones  Ring has added security cameras, alarm systems, and smart lighting. Vivint Smart Home Inc.  U.S, and Canadian smart home company Since 1999 Vivint has provided professionally installed smart home security solutions that integrate multiple devices.

3. DESIRED FEATURES TO RATE Price Installation Monitoring Customer Support Mobile App

4. COMPARATIVE ANALYSIS OF PRODUCTS FEATURE ADT Rate-Rank Ring Rate-Rank Vivint Rate-Rank PRICE B- 3, 2nd A- 4, 1st C- 2, 3rd INSTALLATION C- 2, 3rd B- 3, 2nd A- 4, 1st MONITORING A- 4, 1st B- 3, 2nd C- 2, 3rd CUSTOMER SUPPORT B- 3, 2nd C- 2, 3rd A- 4, 1st MOBILE APP A- 4, 1at B- 3, 2nd C- 2, 3rd

5. ANALYSIS: PRICE ADT: ADT costs mid-range. It's expensive, but it has many features and professional monitoring.   RING:  Ring's affordable pricing plans and equipment make it the best choice for budget-conscious consumers. VIVINT: Vivint charges the most due to its premium service and advanced technology. Budget-conscious people may find it harder.

6. ANALYSIS: INDSTALLATION ADT:  requires professional installation, which takes time and costs more. It ensures proper system setup. RING: DIY installation is simple and convenient. Professional installation is optional. VIVINT: Vivint offers professional installation for a smooth setup. Installers explain the system's features.

7. ANALYSIS: MONITORING ADT: provides 24/7 professional monitoring to respond quickly to security breaches. RING: Ring customers can choose professional or self-monitoring. Good professional service, but not as extensive as ADT's. VIVINT:  Like ADT, Vivint provides professional monitoring with smart home integration and real-time alerts.

8. ANALYSIS: CUSTOMER SUPPORT ADT:  ADT provides fast, reliable customer service via multiple channels. Sometimes users experience delays. RING:   Ring provides responsive customer support via phone, chat, and a comprehensive online help center. VIVINT:  Support from Vivint is generally good, but some users have reported service response times and billing disputes.

9. ANALYSIS: MOBILE APP ADT: While ADT's mobile app offers remote control and monitoring, it can be less intuitive than others RING: Ring's mobile app is popular for its easy-to-use interface and robust features, including camera feeds, alerts, and device controls. VIVINT:  With extensive smart home integration and control features, Vivint's mobile app has mixed reviews for reliability and user experience.

10. RECOMMENDATIONS Overall Best Home Security System: Ring  Price, Installation, and Customer Support rank highest for Ring, making it the best overall choice. Best for Monitoring: ADT Professional monitoring services from ADT are top-notch. Best for Professional Installation: Vivint Professional installation and extensive features set Vivint apart.