Citzen Centric Administration.pptx

Power Point Presentation on Citizen Centric Administration/Governance

1. Presentation on Citizen Centric Governance/Administration Raman Sharma . [email protected] , M: 97968-11012 my weblink : https ://jkrtiact.blogspot.com/

2. PRESENTATION ON : Citizen Centric Governance Citizen Centric Administration As per the Constitution of India, The source of India's sovereignty lies in the people of India . Preamble of COI

3. Presentation on Citizen Centric Governance Preamble of COI WE , THE PEOPLE OF INDIA, having solemnly resolved to constitute India into a 1[SOVEREIGN SOCIALIST SECULAR DEMOCRATIC REPUBLIC] and to secure to all its citizens: Raman Sharma . [email protected] , M: 97968-11012

4. Presentation on Citizen Centric Governance Preamble of COI JUSTICE, social, economic and political

5. Presentation on Citizen Centric Governance Preamble of COI LIBERTY of thought, expression, belief, faith and worship;

6. Presentation on Citizen Centric Governance Preamble of COI EQUALITY of status and of opportunity;

7. Presentation on Citizen Centric Governance Preamble of COI ……and to promote among them all FRATERNITY assuring the dignity of the individual and the 2[unity and integrity of the Nation];

8. Presentation on Citizen Centric Governance Constitution of India Envisions a Welfare State, thus every action of the Government must be to achieve this goal Directive Principles of State Policy, Article 38 of COI

9. Presentation on Citizen Centric Governance The core, epicenter of All functions and performance of all organizations, institutions of the government must be the “Citizens” Directive Principles of State Policy, Article 38 of COI

10. Presentation on Citizen Centric Governance Directive Principles of State Policy, Article 38 of COI

11. Presentation on Citizen Centric Governance The Second Administrative Reforms Commission (ARC) The 2 nd Administrative Reforms Commission was set up in 2005 by the Govt of India

12. Presentation on Citizen Centric Governance The Second Administrative Reforms Commission (ARC) Sh. Veerpa Moily , Chairperson of the Commission

13. Presentation on Citizen Centric Governance This Second Administrative Reforms Commission (ARC) was tasked to suggest measures to achieve a proactive, responsive, accountable, sustainable and efficient administration for the country at all levels of the government. Union govt. to Local Bodies Level . Mandate of the Commission

14. Presentation on Citizen Centric Governance The Second Administrative Reforms Commission (ARC) Sh. Veerpa Moily Commission Submitted its report in 2009

15. Presentation on Citizen Centric Governance This Second Administrative Reforms Commission (ARC) submitted its report on following aspects: Suggestive Measures of the Commission

16. Presentation on Citizen Centric Governance This Second ARC submitted its report on following aspects: Suggestive Measures of the Commission Right to Information (ii) Entitlements and Governance (iii) Crisis Management (iv) Ethics in Governance

17. Presentation on Citizen Centric Governance Suggestive Measures of the Commission (v) Public Order (vi) Local Governance

18. Presentation on Citizen Centric Governance Suggestive Measures of the Commission (vii) Capacity Building for Conflict Resolution

19. Presentation on Citizen Centric Governance Suggestive Measures of the Commission (viii) Combating Terrorism - Protecting by Righteousness (ix) Social Capital-A shared Destiny

20. Presentation on Citizen Centric Governance Mandate of the Commission (x) Refurbishing of Personnel Administration (xi) Promoting e-Governance

21. Presentation on Citizen Centric Governance Mandate of the Commission (xii) Citizen Centric Administration (xiii) Organisational structure of Govt of India

22. Presentation on Citizen Centric Governance Suggestive Measures of the Commission (xiii) Strengthening Financial Management Systems (xiv) State and District Administration

23. Presentation on Citizen Centric Governance Raman Sharma [email protected] M: 97968-11012 The 12 th Report of Second Administrative Reforms Commissions Pointed Out following Pre-prerequisites for Citizen Centric Governance: Suggestive Measures of the Commission Sound legal framework.

24. Presentation on Citizen Centric Governance Suggestive Measures of the Commission (b) Robust institutional mechanism for proper implementation of laws and their effective functioning

25. Presentation on Citizen Centric Governance Suggestive Measures of the Commission (c) Competent personnel staffing these institutions; and sound personnel management policies.

26. Presentation on Citizen Centric Governance Suggestive Measures of the Commission (d) Right policies for decentralization, delegation and accountability

27. Presentation on Citizen Centric Governance Core Principles outlined by the Commission (a) Rule of Law - Zero tolerance strategy. Core Principles Outlined by Moily Commission to Achieve CCG, Citizen Centric Governance:

28. Presentation on Citizen Centric Governance Raman Sharma [email protected] M: 97968-11012 Core Principles outlined by the Commission

29. Presentation on Citizen Centric Governance Raman Sharma [email protected] M: 97968-11012 Core Principles outlined by the Commission (b) Making institutions vibrant, responsive and accountable.

30. Presentation on Citizen Centric Governance Raman Sharma [email protected] M: 97968-11012 Core Principles outlined by the Commission (c) Decentralization

31. Presentation on Citizen Centric Governance Core Principles outlined by the Commission (d) Transparency

32. Presentation on Citizen Centric Governance Core Principles outlined by the Commission Transparency

33. Presentation on Citizen Centric Governance Core Principles outlined by the Commission (e) Civil Services Reforms.

34. Presentation on Citizen Centric Governance Core Principles outlined by the Commission (f) Ethics in Governance.

35. Presentation on Citizen Centric Governance Core Principles outlined by the Commission (g) Process Reforms

36. Presentation on Citizen Centric Governance Core Principles outlined by the Commission (h) Periodic and independent evaluation of the quality of Governance

37. Presentation on Citizen Centric Governance The Tools advocated by the Commission (a) Re-engineering processes to make governance ‘citizen centric’. The ‘Tools’ and means Strongly advocated by the Moily Commission for CCG, Citizen Centric Governance include:

38. Presentation on Citizen Centric Governance The Tools advocated by the Commission (b) Adoption of Appropriate Modern Technology.

39. Presentation on Citizen Centric Governance The Tools advocated by the Commission (c) Right to Information Raman Sharma . [email protected] , M: 97968-11012

40. Presentation on Citizen Centric Governance The Tools advocated by the Commission

41. Presentation on Citizen Centric Governance The Tools advocated by the Commission (d) Citizens’ Charters

42. Presentation on Citizen Centric Governance The Tools advocated by the Commission (e) Independent evaluation of services

43. Presentation on Citizen Centric Governance The Tools advocated by the Commission (f) Grievance redressal mechanisms

44. Presentation on Citizen Centric Governance The Tools advocated by the Commission (g) Active citizens’ participation – Public-private partnerships.

45. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission ‘Single window’ approach , minimizing hierarchial , tiers, stipulating time limits for disposal etc. For providing services to the Citizens

46. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission ‘Single Window’

47. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Departmental Manuals and Codes should be thoroughly reviewed & simplified

48. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ System of rewards & incentives for simplification & streamlining of procedures may be introduced in each government organization”.

49. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission REWARDS

50. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “‘positive silence’ should generally be used”. Wherever permissions/licenses etc are to be issued, there should be a time limit for processing of the same after which permission, if not already given, should be deemed to have been granted.

51. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Supervision” : It is a very important managerial function in any organization. I n any hierarchical structure, one of the important tasks of each functionary is to supervise the Work of the other functionaries reporting to him/her.

52. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Supervision” : Lack of proper supervision in several government offi ces is evident from the low levels of performance, inadequate discipline, delays in internal processes and consequently citizens’ dissatisfaction.

53. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Supervision” : It is suggested that supervisory role of all officers needs to be re- emphasised . Also, in the Annual Performance Report(APR) of the officer, while rating his/her own performance, the performance of his/her subordinates should be an input.

54. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Monitoring and Evaluation ”. The Commissions report says that organizations and departments often concentrate on Monitoring of internal reports and data of the organizations/department without considering the external evalution .

55. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Monitoring and Evaluation ”. The Commissions suggests stress on external evaluation as well including getting the real time feedback of the citizen and through third party evaluation of performance of the organization.

56. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Monitoring and Evaluation ”. The essence of citizen centric administration is that all public organizations exist to serve the people at large. To assess the extent to which an organization is serving the public interest, it is therefore necessary to evaluate the outcome of the activities of an organization.

57. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Monitoring and Evaluation ”. a. The feedback from citizens should be used to monitor the performance of government offices. b. Each government office which has public interface should have an external evaluation conducted annually in addition to those conducted by the organization itself.

58. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Process Simplification ”. “All Ministries/Departments should prepare a roadmap for carrying out a process simplification exercise. It should involve changes in Rules, Regulations and Laws wherever necessary.”

59. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Process Simplification ”. “Engaging external experts - if necessary.”. “ The commission also suggests that for simplification of process, the organizations should also utilize services of external subject experts.”

60. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Process Simplification” “. Analyzing all processes from the point of necessity, simplicity, rationality and citizen centricity”

61. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Process Simplification” “. Doing a pilot study and getting it evaluated.

62. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Using Modern Technology” “The commission has strongly called for moving towards e-offices from conventional system”

63. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Involvement of Citizens/Groups in Developmental Functions of the Government.

64. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Involvement of Citizens/Groups in Developmental Functions of the Government. Govt implements a large number of welfare & development programs for promoting the socio-economic up liftment of its citizens. These include programs for poverty alleviation, employment generation schemes, measures for the welfare of weaker sections of society

65. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Social Audit “ On the pattern of MGNREGA, the Commission has called for social audit of different schemes/programs of the program to plug the loopholes and to bring transparency in a democratic way.

66. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “CITIZENS’ CHARTERS “ A Citizens’ Charter is basically a set of Commitments made by an organization regarding the standards of service which it delivers. Every citizens’ charter has several essential components to make it meaningful; the first being the Vision and Mission Statement of the organization.

67. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “CITIZENS’ CHARTERS “ Citizen Charter makes the users/Citizen aware of the intent of the service provided and helps in holding the organization accountable. Secondly, in its Citizens’ Charter, the organization must state clearly what subjects it deals with and the service areas it broadly covers.

68. Presentation on Citizen Centric Governance Raman Sharma [email protected] M: 97968-11012 The Practicable Doables suggested by the Commission “CITIZENS’ CHARTERS “ These commitments/promises Constitute the heart of a citizens’ charter. Even though these promises are not enforceable in a court of law, but each organization should ensure that the promises made are kept and, in case of default, a suitable compensatory/remedial mechanism should be provided..

69. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Capacity Building“ Commission Suggests that besides conventional training imbibing the right values, developing a customer centric culture within the organization and raising the motivation and morale of the staff should also be part of motivation and training .

70. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Citizens Holding Service Providers and Government Agencies Accountable“ Commission suggests that Citizens should also be made empowered to make officers and organizations accountable in seeking time bound delivery of services.

71. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Citizens Holding Service Providers and Government Agencies Accountable“ Laws like Public Services Guarantee Act are ways forward to achieve Citizen Centric Administration/ Governance.

72. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Grievances Redressal Mechanisms.“ Govt. at all levels should have responsive Grievance Redressal Mechanism wherein the citizen could make their complaints and the concerned govt ensures its time bound disposal ensuring satisfaction of the citizen Raman Sharma . [email protected] , M: 97968-11012

73. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Special Measures/Initiatives for Vulnerable Sections of the Society“ *Physically Challenged people *Economical Weaker Sections *Senior Citizens *Women *Other Vulnerable section like Orphans, Widows, Divorcee, destitute

74. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Special Measures/Initiatives for Vulnerable Sections of the Society“ Old age/disable friendly infrastructure

75. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Special Measures/Initiatives for Vulnerable Sections of the Society“ Old age/disable friendly infrastructure

76. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Special Measures/Initiatives for Vulnerable Sections of the Society“ Old age/disable friendly infrastructure

77. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “Special Measures/Initiatives for Vulnerable Sections of the Society“ Priority to Old age/disables/ vulnerables

78. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Strenghtehing Local Self Governments“ *The Commission calls for strengthening of Local Bodies like Gram Panchayats and Urban Local Bodies.

79. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Strenghtehing Local Self Governments“ *The Commission calls for empowering Local Self Governance*

80. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Strenghtehing Local Self Governments“ * Citizens are also the consumers of all services provided by the State.

81. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission “ Strenghtehing Local Self Governments“ The citizen-sovereign-consumer must exercise as much authority as practicable, and delegate upward the rest of the functions which require economies of scale, technological and managerial capacity or collective amenities.*

82. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission PRINCIPLE OF SUBSIDARITY It Means…functions shall be carried out closest to citizens at the smallest unit of governance possible and delegated upwards only when the local unit cannot perform the task.

83. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission PRINCIPLE OF SUBSIDARITY The citizen delegates those functions he cannot perform, to the community,

84. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission PRINCIPLE OF SUBSIDARITY …Functions that the community cannot discharge are passed on to local governments in the smallest tiers, and so on,

85. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission PRINCIPLE OF SUBSIDARITY …from smaller tiers to larger tiers, from local government to the State Governments, and from the States to the Union. Raman Sharma . [email protected] , M: 97968-11012

86. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Constitution of Consumer Grievance Cells/Forums

87. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Concept of Lok Adalats … Constitution of Lok Adalats /Staff Adalats /Pension Adalats ,

88. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Birth Certificate, Social Welfare Pensions, Loans, Licenses, Permits https://jansugam.jk.gov.in/

89. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. https://jkgrievance.in Online Grievance Cell

90. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. https://jkgad.nic.in/ Dissemination of information

91. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Public Darbar * by Senior Officers Word Darbar * Meeting/Interaction Though such word be discouraged

92. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Back to Village Program

93. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Block Diwas Programs

94. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Online Services provided by Transport Department

95. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Online Services provided by JMC/SMC

96. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Online Services provided by JMC/SMC Raman Sharma . [email protected] , M: 97968-11012

97. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Online Services provided by Revenue Department

98. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Online Facility of Domicile Certificate, other certificates and services https://jk.gov.in/jkeservices/cznregistration

99. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. https://jk.gov.in/jkeservices/cznregistration

100. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Online Tenders Services Jktenders.gov.in

101. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Online Payment of Bills J & K Power Department

102. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. Online Admission Process in Colleges and Universities. Online Submisison of Examination Forms.

103. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by J & K Govt. DBT. Direct Benefit Transfer into accounts of the beneficiary Raman Sharma . [email protected] , M: 97968-11012

104. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. Online Booking of Railway Tickets Status of Seat/Waiting List/Confirmation/Seat No.

105. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. Online Postal Tracking of Articles

106. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. Online Postal Tracking of Articles

107. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. Aadhar Car Facility

108. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. Online PAN Card

109. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. Online Health Cards facility

110. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. Online Grievance Redressal Portal

111. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. Online Insurance/Banking/ Purchase of Mobile/ Sim /Internet Facility

112. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. E-Commerce Portals

113. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. Online Booking of LPG Cylinders

114. Presentation on Citizen Centric Governance The Practicable Doables suggested by the Commission Initiatives Taken by GOI. Home Delivery of Services by Oil Companies

115. Presentation on Citizen Centric Governance Raman Sharma [email protected] M: 97968-11012

116. Presentation on Citizen Centric Governance Raman Sharma [email protected] M: 97968-11012 It is continuous Process…….With Passage of time Demands Aspirations of Citizens will increase, So shall the Services and its forms of delivery by the Govt.

117. Presentation on Citizen Centric Governance Raman Sharma, [email protected] M: 97968-11012 Thank you ! For Your Kind Patience. شکریہ धन्यवाद !

118. Presentation on Citizen Centric Governance Raman Sharma, [email protected] M: 97968-11012 Mr . Raman Sharma is based in Jammu and Kashmir, Jammu.