class 2.pptx Slide presentation for CAPS

CAPS

1. Dispute Resolution Systems

2. Dispute Resolution Systems Analyzing Diagnosing Resolving

3. Analysis Who are the parties to the conflict? What types of conflict? How they are handled and at what cost? Which procedure is used?

4. Diagnosis To determine root cause Disputes/ Input Procedures in use/ Process Costs and benefits/ output

5. Procedures in use Procedures available Motivation (fight or talk?) Skills (listening, probing, exploring options) Resources (Information, money) Affected by economic, social, cultural and political situation and environment

6. Diagnosis We people do Diagnose the conflict unconsciously React emotionally Result: Conflict escalates What should be Diagnose effectively Take action based on the diagnosis Result: Conflict Resolved