WHAT IS CLIENT CONSULTATION A consultation allows you to gather information from your client, understand their goals, and recommend the right products.
The key to a great consultation is understanding the client’s needs and expectations , then recorded and signed off by the client and the therapist. That way, you can move forward together, and you are both accountable for the results.
According to Brodie Proykova , Frenhie & Co. Take the stress out of massages and set time aside before the appointment to get a detailed picture of your client’s medical history and points of concern. Be sure to take notes and get your clients to sign your consult form – this serves as a record of the information shared, keeping both you and your clients safe during the treatment journey.
Here are Brodie’s top questions to ask before a massage treatment: • Do you have any areas of concern or points of specific pain? • How firm do you like the pressure? • Describe your current stress level. • Are you ready to get started?
Client Consultation The consultation is a very important part of the treatment-sufficient time must be allowed so that it is not rushed. This is the time to gather and exchange information. The initial consultation will be the longest and provide detailed information which must be accurately recorded on a treatment card. a brief consultation is usually sufficient to establish the effects and outcomes of the previous treatments and whether any changes are to be made or further action is to be taken.
A detailed consultation is important for the following reasons: To introduce yourself and get to know the client • To establish a rapport with the client and put her/him at ease • To develop mutual trust and gain the client’s confidence • To gain information on the client’s past and present state of mental and physical health • To identify any contraindications
A detailed consultation is important for the following reasons: • To gain insight into the client’s lifestyle, responsibilities, work environment, leisure activities, etc. • To identify the client’s needs and expectations of the treatment • To establish the most appropriate form of treatment and to discuss and agree with the client • To explain the treatment fully to the client, including the procedure, expected effects, timing, and frequency
A detailed consultation is important for the following reasons: • To agree with a treatment plan, the timing and cost with the client so that she/he fully understands the financial commitment, and obtain a signed consent form • To answer queries and questions related to the treatment and to allay doubts and fears