Cloud Services Management Intro PPT.pptx

Cloud Services Management Intro

1. CCS336 CLOUD SERVICES MANAGEMENT M. Nisha, AP (S.G) / CSE, ACET

2. COURSE OBJECTIVES Introduce Cloud Service Management terminology, definition & concepts Compare and contrast cloud service management with traditional IT service management Identify strategies to reduce risk and eliminate issues associated with adoption of cloud services Select appropriate structures for designing, deploying and running cloud-based services in a business environment Illustrate the benefits and drive the adoption of cloud-based services to solve real world problems  

3. COURSE OUTCOMES S.NO DESCRIPTION PO(1..12) & PSO(1..2) MAPPING C306.1 Apply theoretical concepts to analyse and propose effective cloud service deployment strategies, integrating perspectives from information technology service management and diverse service models. PO1,PO2,PO3,PO4,PO5 , PSO1,PSO2 C306.2 Formulate and justify strategic decisions regarding cloud policy, risk management, and IT capacity optimization, integrating principles of change management and cloud service architecture into strategic planning processes. PO1,PO2,PO3,PO4,PO5 , PSO1,PSO2 C306.3 Analyse the Cloud Service Reference Model and Cloud Service Lifecycle to formulate effective strategies for cloud service management, demonstrating proficiency in conceptualizing cloud service design. PO1,PO2,PO3,PO4,PO5 , PSO1,PSO2 C306.4 Evaluate various pricing models for cloud services, such as freemium and subscription-based charging, employing analytical skills to determine cost-effective procurement strategies. PO1,PO2,PO3,PO4,PO5 , PSO1,PSO2 C306.5 Analyze the concepts of IT governance and cloud governance frameworks to establish effective structures for managing cloud services, utilizing critical thinking skills to address governance considerations. PO1,PO2,PO3,PO4,PO5 , PSO1,PSO2

4. Program Outcomes Engineering knowledge: Apply the knowledge of mathematics, science, engineering fundamentals, and an engineering specialization to the solution of complex engineering problems. Problem analysis: Identify, formulate, review research literature, and analyze complex engineering problems reaching substantiated conclusions using first principles of mathematics, natural sciences, and engineering sciences. Design/development of solutions: Design solutions for complex engineering problems and design system components or processes that meet the specified needs with appropriate consideration for the public health and safety, and the cultural, societal, and environmental considerations. Conduct investigations of complex problems: Use research- based knowledge and research methods including design of experiments, analysis and interpretation of data, and synthesis of the information to provide valid conclusions. Modern tool usage: Create, select, and apply appropriate techniques, resources, and modern engineering and IT tools including prediction and modeling to complex engineering activities with an understanding of the limitations.

5. Program Outcomes The engineer and society: Apply reasoning informed by the contextual knowledge to assess societal, health, safety, legal and cultural issues and the consequent responsibilities relevant to the professional engineering practice. Environment and sustainability: Understand the impact of the professional engineering solutions in societal and environmental contexts, and demonstrate the knowledge of, and need for sustainable development. Ethics: Apply ethical principles and commit to professional ethics and responsibilities and norms of the engineering practice. Individual and team work: Function effectively as an individual, and as a member or leader in diverse teams, and in multidisciplinary settings. Communication: Communicate effectively on complex engineering engineering community and with society at large, such as, being able activities with the to comprehend and write effective reports and design documentation, make effective presentations, and give and receive clear instructions.

6. Program Outcomes Project management and finance: Demonstrate knowledge and understanding of the engineering and management principles and apply these to one’s own work, as a member and leader in a team, to manage projects and in multidisciplinary environments. Life- long learning: Recognize the need for, and have the preparation and ability to engage in independent and life- long learning in the broadest context of technological change.

7. Syllabus UNIT I CLOUD SERVICE MANAGEMENT FUNDAMENTALS 6 Cloud Ecosystem, The Essential Characteristics, Basics of Information Technology Service Management and Cloud Service Management, Service Perspectives, Cloud Service Models, Cloud Service Deployment Models UNIT II CLOUD SERVICES STRATEGY 6 Cloud Strategy Fundamentals, Cloud Strategy Management Framework, Cloud Policy, Key Driver for Adoption, Risk Management, IT Capacity and Utilization, Demand and Capacity matching, Demand Queueing, Change Management, Cloud Service Architecture UNIT III CLOUD SERVICE MANAGEMENT 6 Cloud Service Reference Model, Cloud Service LifeCycle , Basics of Cloud Service Design, Dealing with Legacy Systems and Services, Benchmarking of Cloud Services, Cloud Service Capacity Planning, Cloud Service Deployment and Migration, Cloud Marketplace, Cloud Service Operations Management UNIT IV CLOUD SERVICE ECONOMICS 6 Pricing models for Cloud Services, Freemium, Pay Per Reservation, Pay per User, Subscription based Charging, Procurement of Cloud-based Services, Capex vs Opex Shift, Cloud service Charging, Cloud Cost Models UNIT V CLOUD SERVICE GOVERNANCE & VALUE 6 IT Governance Definition, Cloud Governance Definition, Cloud Governance Framework, Cloud Governance Structure, Cloud Governance Considerations, Cloud Service Model Risk Matrix, Understanding Value of Cloud Services, Measuring the value of Cloud Services, Balanced Scorecard, Total Cost of Ownership

8. PRACTICAL EXERCISES 1 . Create a Cloud Organization in AWS/Google Cloud/or any equivalent Open Source cloud softwares like Openstack , Eucalyptus, OpenNebula with Role-based access control 2. Create a Cost-model for a web application using various services and do Cost-benefit analysis 3. Create alerts for usage of Cloud resources 4. Create Billing alerts for your Cloud Organization 5. Compare Cloud cost for a simple web application across AWS, Azure and GCP and suggest the best one

9. UNIT I CLOUD SERVICE MANAGEMENT FUNDAMENTALS Cloud Ecosystem, The Essential Characteristics, Basics of Information Technology Service Management and Cloud Service Management, Service Perspectives, Cloud Service Models, Cloud Service Deployment Models

10. UNIT II CLOUD SERVICES STRATEGY Cloud Strategy Fundamentals, Cloud Strategy Management Framework, Cloud Policy, Key Driver for Adoption, Risk Management, IT Capacity and Utilization, Demand and Capacity matching, Demand Queueing, Change Management, Cloud Service Architecture

11. UNIT III CLOUD SERVICE MANAGEMENT Cloud Service Reference Model, Cloud Service Life Cycle , Basics of Cloud Service Design, Dealing with Legacy Systems and Services, Benchmarking of Cloud Services, Cloud Service Capacity Planning, Cloud Service Deployment and Migration, Cloud Marketplace, Cloud Service Operations Management

12. UNIT IV CLOUD SERVICE ECONOMICS Pricing models for Cloud Services, Freemium, Pay Per Reservation, Pay per User, Subscription based Charging, Procurement of Cloud-based Services, Capex vs Opex Shift, Cloud service Charging, Cloud Cost Models

13. UNIT V CLOUD SERVICE GOVERNANCE & VALUE IT Governance Definition, Cloud Governance Definition, Cloud Governance Framework, Cloud Governance Structure, Cloud Governance Considerations, Cloud Service Model Risk Matrix, Understanding Value of Cloud Services, Measuring the value of Cloud Services, Balanced Scorecard, Total Cost of Ownership