COM 423 PROJECT.pptxCOM 423 PROJECT.pptx

project ppt

1. ONLINE RESERVATION MANAGEMENT SYSTEM A presentation by Benedict Ian Kipkemei

2. TABLE OF CONTENTS 01 INTRODUCTION 04 07 10 13 TECHNICAL SPECIFICATIONS BENEFITS CONCLUSION SYSTEM ARCHITECTURE 02 PROBLEM STATEMENT 05 08 11 14 WORKFLOW CHALLENGES AND SOLUTIONS Q & A KEY FEATURES 03 OBJECTIVES 06 09 12 15 SECURITY FUTURE ENHANCEMENTS SYSTEM OPERATION REFERENCES

3. iNTRODUCTION In today's fast-paced world, people are always looking for ways to save time and make their lives more convenient. One such way is by booking appointments for services online. With the increasing popularity of resorts and other similar businesses, there is a growing need for a software solution that simplifies the booking process. The online resort management system is a web application that runs on PHP & mySQL . It is designed to automate the booking process of rooms in a resort. A guest simply gets an overview of available rooms and gets to choose one of their likings; this action issues a prompt to the manager informing them of a client request to book a room. In addition to this, the guest can issue a special request via message to the resort, and this is received by the manager as well. On the admin end, they are able to receive messages from guests and get an overview of the reservations that have been made.

4. PROBLEM STATEMENT After a brief study of the hotel industry and markets, I came to the realization that most hotels have been using a manual booking system. Most of the establishments therefore face some problems in recording the booking requests of customers given that the process is manual. So, it becomes difficult for staff and managers to keep and maintain these records. For example, if a customer needs to change some details of their booking, it is strenuous since there are many customer records to swift through. Besides this, there is a low response time to customer or client requests and lack of an overview of what they are expected to pay for. Guests are unable to view their packages before hand, and the only means of communication is by telephone.

5. THE GOAL OBJECTIVES To automate room reservation in resorts, give better insights and increase profit margins Ensure effective communication between clientele and the resorts Eliminate the need for manual room booking in hotels. Maintain an effective record of guests. To provide data integrity and security. AIMS

6. SYSTEM ARCHITECTURE Entity Relationship diagram Data flow diagram

7. KEY FEATURES Reservation Management User MANAGEMENT Facilitates the booking process from selection to confirmation. This module allows users to send in their preferences and service providers to check for availability. Allows users to create accounts, log in and manage their profiles, as well as secure access to the system. ORMS provides insight into booking trends, allowing business owners make informed decisions and improve service delivery. Reporting and Analytics

8. admin USER ROLES View reservations and inquiries Add and edit resort activities Generate reservation report User management Rooms management View available rooms and make a reservation View the activitiesbthey will like to engage in and thier pricing Make special recommendations in advance users

9. TECHNICAL SPECIFICATIONS The technologies used to implement the system include: PHP & mySQL AJAX Apache server HTML5 and CSS3 Bootstrap Javascript Minimum system requirements: Apache web server MySQL database server Web browser Duo-core processor 20GB SSD or Above 50GB HDD storage 2GB RAM and above SSL certificate Firewall Sufficient bandwidth

10. WORKFLOW Navigate to rooms Select a room Make the reservation Send a message to the resort incase of preferences Navigate to sign in page Login to the system Generate reservation reports Maintenance activities

11. SECURITY MEASURES Data Encryption between the user's browser and the server using Secure Socket Layer (SSL ) and encryption data stored in the database to protect it from unauthorized access . Strong Password Policies such as enforce strong password requirements, including a mix of upper and lower case letters, numbers and special characters . Role-Based Access Control ( RBAC) to ensure that users have access only to the resources and functionalities necessary for their role . Validation of all user inputs to prevent malicious data from being entered and sanitizing inputs to remove or neutralize potentially harmful elements, protecting against SQL injection, cross-site scripting (XSS), and other injection attacks . Software Updates to keep all software components, including third-party libraries and frameworks, up to date with the latest security patches . Access Controls and Logging ensures strict access to limit who can access sensitive data and system functionalities . Disaster Recovery Plan to ensure the system can be quickly restored to normal operation after a security breach or other disruptive event . All the above measures are meant to protect user data, ensure the integrity of transactions, and maintain the trust of its users.

12. BENEFITS Increased efficiency Improved customer service Better management of resources Scalability Enhanced marketing Data and analytics Reduced costs Convenience Ease of use Time saving Transparency Benefits to users Benefits to service providers

13. CHALLENGES AND SOLUTIONS Implementing strong data encryption protocols for data transmission and storage Data security and privacy Use a cloud hosting solution that offers scalability and reliability S ystem downtime and reliability Providing round the clock customer support M anaging cancellations Designing a responsive UI that works well on both mobile and desktop U ser experience issues Optimizing database queries and use caching strategies to reduce server overload H andling high traffic volumes

14. FUTURE ENHANCEMENTS Use AI to analyze user preferences and booking history to provide tailored service recommendations. Implement AI-driven chatbots for 24/7 customer support, handling queries, and booking assistance. Use ML algorithms to predict demand trends and optimize pricing strategies. Develop dedicated mobile apps for iOS and Android with offline booking capabilities. Integrate with mobile payment solutions like M- Pesa , Airtel Money, Apple Pay, Google Wallet, and other digital wallets. Advanced analytics and reporting with customizable reports to meet specific business needs. Integrate with various booking platforms (e.g., Booking.com, Airbnb ) to manage all reservations from a single interface. Allow users to book directly through social media platforms like Facebook and Instagram . Implement fingerprint and facial recognition for enhanced security. Green booking options highlighting eco-friendly services and accommodations. Use Augmented Reality to enhance the booking experience with interactive elements.

15. CONCLUSION In conclusion, an online reservation management system represents a pivotal tool for modern businesses in the hospitality, travel, and service industries . The online resort management system is a valuable solution for businesses in the hotel, resorts and restaurants industry. The system is robust, well developed and has a user-friendly and intuitive interface that streamlines the booking and reservations process, enhances the customer experience and provides valuable insights into operations. Admin roles and user roles are clearly stipulated within the interface and well defined using role based centres, thus optimizing operational efficiency. The web based system ensures accessibility to users and service providers alike via both mobile clients and web clients, making the processes easy and reliable. The expected outcome of this project is increased efficiency, enhanced customer experience, increased revenue and improved staff performance . This project demonstrates the importance of software solutions in improving business operations and customer satisfaction in addition to process automation in the workplace. The long-term vision is to create a smart, secure, and highly personalized platform that offers an unparalleled user experience and drives business growth.

16. QUESTION AND ANSWER

17. REFERENCES Peter Jones and Andrew Lockwood, 1989. The management of hotel operations. Retrieved from https://books.google.com James A. Bardi , 2010. Hotel front office management. Retrieved from https://books.google.com Ian Sommerville . Software Engineering 8th edition, 2008. Retrieved from https:// books.google.com Web: Google scholar, Booking.com

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