COMMUNICATING NEGATIVE NEWS - APPROACHES .pptx

People are more triggered by positive news than negative news. Audience does not want to hear, read or receive any kind of bad news. So these slides show how to convey negative news to someone without affecting their emotions.

1. COMMUNICATING NEGATIVE NEWS

2. INTRODUCTION Delivering negative news is a complex communication task. Naturally, negative news isn’t what most people want to hear but it can play a crucial role in keeping us inform. Focus on sharing news constructively and highlighting potential solutions while considering the impact of news on others

3. GOALS

4. WAYS TO CONVEY BAD NEWS Direct method Indirect method

5. DIRECT APPROACH State the bad news clearly Provide essential details Offer solutions or next steps End it positively

6. State the bad news : Deliver the core of the negative information in a concise way Provide essential details: If necessary, provide some context or details about the situation. Offer solutions or next step : If there is any alternative options available, mention them briefly. Positive ending : Close the letter on positive note

7. WHEN TO USE DIRECT APPROACH

8. INDIRECT APPROACH

9. WHEN TO USE INDIRECT APPROACH

10. EXAMPLE – INDIRECT APPROACH Dear Amal, Thank you very much for considering me as a potential tour guide. I am honoured by your invitation. Our agency is currently undertaking an exciting expansion in Dubai and I am also part of the team for the next two months. Regrettably, I must inform you that I am unable to accept your request at this time. I sincerely apologize for any inconvenience this may cause. Alternatively, I would like to suggest one of my colleague Ram who is experienced in this field for your next trip. Please let me know if you are interested. However, if there is any change arise in the schedule, I will be glad to guide your Thailand trip. Sincerely, Mathew Destination tours and travels.

11. THANKYOU