Communication & Presentation Communication & Presentation

123

1. COMMUNICATION
By : Shemaila Ansari

2. Defining
Communication
Communication
vs. General Talk
Barriers in
Communication
Judgement and
Dislikes in
Discussions
Communication
Needs in E-
commerce
Is Communication
Skill Teachable?
Conventional vs.
Digital
Communication
Impact of
Social/Digital
Media
Effective Business
Communication
Importance of
Personality Traits
Factors of
Effective
Communication
Classification of
Communication
Skills
Written and
Verbal
Communication
Techniques
Client Handling
and Proposal
Writing
Presenting Your
Work
Team Handling

3. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Communication is the process of
sharing information or ideas
between individuals.

4. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Communication is purposeful and
organized exchange of information,
while General talk is casual and
spontaneous conversation without
a specific goal.

5. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Barriers in communication are
factors that disrupt effective
message exchange.

6. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
What do you dislike in others
during discussions
NOISE
•Physical (background chatters)
•Semantic (jargons)

7. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Client Handling:Communication is essential
to understand client needs, manage expectations,
provide updates, and build a trusting relationship.

8. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
With Distributors or Brands:Effective
communication helps negotiate deals, understand
product specifications, resolve issues, and maintain
beneficial partnerships.

9. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Team Building and Handling:Good
communication fosters teamwork, ensures everyone
understands their roles, resolves conflicts, and
promotes a positive work environment.

10. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Presentation of Your Completed
Work:Clear communication is necessary to
present your work effectively, ensuring your audience
understands your ideas, findings, or solutions.

11. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Can we Learn this Skill or it is just
an Art / God gifted ?

12. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Communication as a skill involves
learning to structure thoughts,
choosing words, and understanding
cues. As an art, it's about
connecting emotionally, adapting
to situations, and expressing ideas
impactfully.

13. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Is it Teachable?

14. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Conventional communication
face-to-face or phone interactions, offering personal
touch but limited by geography.
Digital communication
emails, messaging, and video calls, providing
efficiency and distance coverage but can lack
personal touch and non-verbal cues.

15. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Social/digital media
enables instant, global
communication, essential for
marketing and information sharing,
BUT
may lead to misinformation,
privacy issues, and reduced
personal interaction.

16. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Body Language: Use open postures and eye
contact to enhance your message.

17. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Spoken Language: Speak clearly, positively,
and respectfully.

18. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Choice of Words: Use precise, professional,
and understandable language.

19. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
How to Deliver: Be concise, audience-
adaptive, and use visual aids when needed.

20. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
How Much to Deliver: Be thorough yet
mindful of the audience's attention.

21. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Where to Stop: Conclude when the point is
conveyed or at logical ends.

22. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
How to Stop: Wrap up with a summary or
thank you, and transition smoothly.

23. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Emotional Strength: Managing and
expressing emotions appropriately.

24. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Patience: Listening attentively and responding
thoughtfully.

25. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Handling Criticism: Accepting and
constructively using feedback.

26. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Avoiding Arguments: Managing
disagreements respectfully and focusing on
understanding.

27. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Inspirational: Motivating others through
persuasive communication.

28. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Clarity: Clear, concise, and straightforward
messages prevent misunderstandings.

29. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Active Listening: Listening carefully to
understand the other person's point of view.

30. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Empathy: Understanding and acknowledging the
feelings and perspective of others.

31. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Feedback: Providing constructive responses and
being open to receiving feedback.

32. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Non-Verbal Communication: Body
language, facial expressions, and tone of voice should
align with the verbal message.

33. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
REMEMBER
effective communication isn't just
about talking—it's also about
listening and ensuring
understanding.

34. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
WRITTEN COMMUNICATION is
precise, reviewable, and leaves a record, but lacks
immediate feedback.
VERBAL COMMUNICATION allows real-
time feedback and emotional nuance, but may be
misinterpreted and lacks a formal record.
FORMAL COMMUNICATION is
structured and official, used in professional contexts.
INFORMAL COMMUNICATION is
casual, personal, and used in relaxed contexts, but
can be less precise.

35. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Written Communication:
•Emails
•Text messages (SMS)
•Instant messaging apps (WhatsApp, Slack, etc.)
•Social media posts (Twitter, Facebook, etc.)
•Blogs and articles

36. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Verbal Communication:
•Phone calls
•Video conferencing platforms (Zoom, Microsoft
Teams, etc.)
•Voice notes on messaging apps
•Podcasts
•Social audio platforms (Clubhouse, Twitter Spaces,
etc.)

37. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Formal Communication:
•Official Emails
•Professional reports
•Business letters
•Formal presentations
•Webinars

38. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Informal Communication:
•Casual text messages
•Informal chats on instant messaging apps
•Casual conversations on video calls
•Social media interactions (DMs, comments, etc.)
•Casual conversations on social audio platforms

39. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Writing to Brand / Distributor /
Amazon
•Language / Grammar
•Explanation skills
•Tone in the written expression

40. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
How to write an Email
Subject of Email- Catchy, Should probe others to
open your email
Precise title - Mr, Miss, Dear, Hi John, Respected
Sir, Madam etc
Subject matter - Your Current Business Details +
Problem statement + What do you want from
them
Concluding Line- Summary + Ask for anything
that other person may want to know
Closure – Waiting for your Response / Thanking
you in anticipation
Personal Detail to reach back - Name,
Designation, Company Details, Email, website,
Phone

41. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Distributors / Brands
Understand your Client: Learn about their business.
Brief and Specific: Be concise and clear.
Read Thrice: Review important messages carefully
before sending.
Take Notes: Keep a record of important points during
interactions.
Prefer Calls: Use calls when tone is crucial.

42. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Distributors / Brands
Mindful Response: Don't reply impulsively.
Respect Others: Avoid talking down to others.
Cultural Awareness: Understand the cultural
dynamics in communication.
Positive Vibes: Maintain a positive attitude.
Be Inquisitive: Ask questions for clarity, then share
your knowledge.
Thoughtful Solutions: Provide thoughtful, well-
considered solutions.

43. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Client Handling – Freelancing
Platforms and Proposals
What is in Client’s Mind? –Explore Hidden Objectives!

44. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Client Handling – Freelancing
Platforms and Proposals
TIPS
Always write a NEW PROPOSAL for every new project – No
templates
Show your Previous Work
State the Client’s Problem Upfront
Provide Solution
Budget with Breakup/Logic
Pay Attention / Build trust / Show Concern

45. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Active Listening:Engage fully in
conversations.
Well Informed:Be knowledgeable and clear.
Non-Verbal Communication:Improve
body language skills.
Relaxed and Confident:Stay calm and
exude confidence.
Visual Aid:Utilize supporting visuals.

46. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Understand Audience: Cater to
audience's understanding level.
Completeness:Finish one point before
moving to the next.
Feedback:Receive and give feedback for
improvement.
Prepare: Dedicate adequate time to preparation.
Rehearse: Practice your presentation
beforehand.

47. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Patience: Practice endurance and calmness.
Positivity: Maintain an optimistic attitude.
Consideration: Be thoughtful and respectful.
Listen, Trust, Include: Encourage open
communication, build trust, and include all team
members.

48. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Responsibility Sharing: Distribute tasks
fairly.
Task Distribution: Assign roles based on
skills and capacity.
Recognition: Acknowledge and appreciate
efforts and achievements.

49. Defining Communication
Communication vs. General Talk
Barriers in Communication
Judgement and Dislikes in Discussions
Communication Needs in E-commerce
Is Communication Skill Teachable?
Conventional vs. Digital Communication
Impact of Social/Digital Media
Effective Business Communication
Importance of Personality Traits
Factors of Effective Communication
Classification of Communication Skills
Written and Verbal Communication Techniques
Client Handling and Proposal Writing
Presenting Your Work
Team Handling
Team Formation Stages
Forming: Team meets and learns about the tasks
and each other.
Storming: Team members express opinions,
leading to conflicts.
Norming: Team resolves conflicts, establishes
rules, and starts working effectively.
Performing: Team functions smoothly towards
common goals.
Adjourning: Team completes the task, reviews
the process, and may disband.

50. A great communicator
sees the potential in every
conversation and the
opportunity in every
silence.
Never underestimate the
power of a well-placed word
or a well-timed silence.

51. THANK YOU