Communication chart

1. Examples of Best Practice
#OMMUNICATION #HART
WHATIS
HAPPENING/WHERE
WHEN
WHENPAUL
DOESTHIS..
WETHINK
ITMEANS…
ANDWE
SHOULD..
Anytime Pacesthe
floor
Goespale
Doesn’tanswer
whenyoucall
hisname
Paulisgoing
tohavea
seizure
Askifhewants
togoandlie
downonhisbed
Staywithhim
tomakesurehe
issafe
Atmealtimes Throwshis
plate
Thathe
doesn’tlike
thefood
Or
He’sfinished
andwantsto
go
Gethim
somethingelse
toeat
Or
Lifthisplateas
soonashe’s
doneandaskif
hewantstoget
up
Anytime Walksupand
downpasthis
bedroomdoor
Hewantshis
musicturned
oninhisroom
Gothroughhis
CD’swithhim
(hewillnod
whenhegetsto
theonehe
wants)andput
iton
Whensurroundedby
lotsofpeopleeither
athome,attheday
serviceoroutand
about
Startsto
breathheavily
Makesloud
noises
Hitsoutatyou
There’stoo
manypeople
aroundhim
and/orpeople
areinvading
hisspace
Maeeye
contactwith
him
Say’Paul,will
wegonow?’
holdingoutyour
armandleave
immediately
Besttogo
somewhere
quietand
familiar

2. Examples of Best Practice
#OMMUNICATION #HART
WEWANTTOTELL
SUSAN
TODOTHISWE… HELPED/SUPPORTED
BY…
Thatshehasmadea
mistakeina
task/activity/herwork
ExplainthisIN
PRIVATEandshowher
thecorrectwayof
doingthings.Never
directlycriticizeher
Staynearbyincaseshe
needsmorehelp
Letherknowwhenshe
doesthingswell
Whensomethingsheis
lookingforwardtois
goingtohappen
Useherpicture
calendarandcountthe
dayswithher
Drawapictureofthe
eventwithheronthe
dateinhercalendar
Itreallyhelpstocount
eachdaywithher
everyday,asshecan
seethetimegetcloser
andcloser
Thattherehasbeena
changetoherplans
(especiallysomething
thatshehasbeen
lookingforwardto)
Tellherassoonasyou
know,explainingthe
reasonswhy
Useherpicture
calendartogothrough
whenitwillnexthappen
Veryimportantly,plan
somethingnicetodoin
itsplace(lovesgoingto
thecinema,orgoingout
forahotchocolateand
ice-cream)
Itstimetogetup Wakenhergentlyby
sayingaquiet‘Good
Morning’
Leaveherfor15mins
beforegoingintoher
again
Makesureherroomis
niceandwarm(hatesto
becold)
Talktoheraboutwhat
shewantsforbreakfast
–mustgoforbreakfast
beforegettingwashed
anddressed