Communication definition objectives and types

Communication

1. Communication
Mr. Jayant A Gideon
Faculty, HCN, SRH University

2. Mr. Jayant Gideon, HCN, SRHU.
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3. Introduction
•DerivedfromLatinword“communis”–common
•Itistheactofgiving,receivingandsharinginformation–inother
wordstalkingorwritingandlisteningorreading.
•Communicationisessentialforanindividual’sprogress.
•Oneofthemainfactorforallrounddevelopmentofhumans.
Mr. Jayant Gideon, HCN, SRHU.
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4. Definition
•Communicationistheinterchangeofthoughts,opinionsor
informationbyspeech,writingorsigns.RobertAnderson.
•Communicationisaprocessbywhichinformationisexchanged
betweenindividualsbyspeech,writingorsigns.
Webster
Mr. Jayant Gideon, HCN, SRHU.
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5. Process of Communication
•It is complex, ongoing, dynamic and multidimensional
human interaction.
•Two way process.
Mr. Jayant Gideon, HCN, SRHU.
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6. Referent Referent
Channel
•Visual
•Auditory
•Tactile
•Combined
Mr. Jayant Gideon, HCN, SRHU.
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7. How much
percentage is verbal
communication in a
normal personal
conversation?
Mr. Jayant Gideon, HCN, SRHU.
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8. Mr. Jayant Gideon, HCN, SRHU.
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9. 1. Means of Delivering message •Verbal
•Spoken
•Written
•Telecommunication
•Electronic
•Non verbal
•Symbolic
•Meta
2. Purpose of Communication •Formal
•Informal
•Therapeutic Communication
3. Level of Communication •Intrapersonal
•Interpersonal
•Transpersonal
•Small group
•Public
•Organizational Communication
4. Patternsof Communication •One way
•Two way
•One to one
•One to many
•Manyto one.
Mr. Jayant Gideon, HCN, SRHU.
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Types of Communication

10. Types of
Communication
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11. Factors affecting
Communication
Facilitators and Barriers.
Mr. Jayant Gideon, HCN, SRHU.
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12. Facilitators !
Clarity
Completeness
Conciseness
Concreteness
Correctness
Courtesy
Consideration
Mr. Jayant Gideon, HCN, SRHU.
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13. BARRIERS!
1.PhysiologicalBarriers:Poorretention,attention,illness,
sensoryperception
2.Environmentalbarriers:backgroundnoises,poorlighting,
settings,odour,temperature.
3.Psychologicalbarriers:misunderstandingdistrust&
unhappyemotions
4.Socialbarriers:differencesinsocialnorms,behavior,social
taboos
5.Culturalbarriers:ethnic,religious,culturaldifferences
Mr. Jayant Gideon, HCN, SRHU.
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14. BARRIERS!
1.Semantic Barriers:language,jargons,language
translationsfailuretolisten.
2.Organizationalbarriers:policy,rulesandregulations,time
pressure,complexityoforganizationalstructure.
3.Communication process-relatedbarriers:unclearand
conflictingmessages,stereotypicalapproach,inappropriate
channels
Mr. Jayant Gideon, HCN, SRHU.
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15. Techniques of
Effective
Communication.
1.Conversational Skill
2.Listening Skill
3.Technical Skill
Mr. Jayant Gideon, HCN, SRHU.
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16. Conversational Skill
•Focusing
•Paraphrasing
•Sharinginformation
•Providinginformation
•Askingrelevantquestion
•Clarifying&Summarizing
•SharingHumour.
Mr. Jayant Gideon, HCN, SRHU.
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17. Listening Skills
•ActiveListening
•UsingSILENCE
•Listeningwithpurpose
•AcknowledgementofMessage
•GivingFeedback
Mr. Jayant Gideon, HCN, SRHU.
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18. Technical Skills
•UsingTouch
•Usingnonverbalcues
•Sharingfeelings
•Sharingobservations
•Sharinghope
•Presentingreality
•Sharingempathy.
Mr. Jayant Gideon, HCN, SRHU.
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