communication effectiveness in business.ppt

communication

1. Tuesday, July 30, 2024 MODULE 1 1

2. LANGUAGE
MODULE 1
V –103 / 1
Tuesday, July 30, 2024 MODULE 1 2

3. Tuesday, July 30, 2024 MODULE 1 3
The Standard Marine Navigational Vocabulary(SMNV) was
developed, adopted in 1977 and
amended in 1985
SMCP:
PART A: is designed to meet the corresponding requirements of the STCW Convention, 1978,
as revised.
PART B: offers a rich choice of situations covered by phrases well suited to meet the
communication requirements of the STCW Convention, 1978, as revised
Elimination of ambiguity by choice of words
avoiding synonyms
avoiding contracted forms
providing fully worded answers
providing one phrase for one event
structuring the corresponding phrases after the principle

4. Tuesday, July 30, 2024 MODULE 1 4
ELIMINATION OF AMBIGUITY BY SPECIAL TECHNIQUES
Ambiguous words
AVOID “May", "Might", "Should" ,”Can”and"Could".
Specific VTS message construction
Construction of messages
Message Markers
In shore-to-ship and ship-to-shore communication or radio communication in general, the
following eight Message Markers tobe used:
(I)INSTRUCTION (V) QUESTION
(II) ADVICE (VI) ANSWER
(III) WARNING (VII) REQUEST
(IV) INFORMATION (VIII) INTENTION
SMCP METHODS
SPELLING:only in phoenetics.
NUMBERS:spoken in separate digits
POSITIONS: expressed in degrees and minutes (and decimals of a minute if necessary), North
or South of the Equator and East or West of Greenwich.
BEARINGS:in the 360 degree notation from north (true north unless otherwise stated),
except in the case of relative bearings.Bearingsmay be either FROM the mark or FROM the
vessel.

5. Tuesday, July 30, 2024 MODULE 1 5
COURSES:expressed in 360 degree notation from north(true north unless otherwise stated).
Whether this is to TOor FROM a mark can be stated.
DISTANCES:in nautical miles or cables (tenths of a mile) otherwise in kilometres or metres,
the unit always to be stated.
SPEED:expressed in knots
TIMES: expressed in the 24 hour UTC notation; if local time will be used in ports or
harbours it should clearly be stated.
GEOGRAPHICAL NAMES: used should be those on the chart or in Sailing Directions in use.
Should these not be understood, latitude and longitude should be given
RESPONSES:“Yes”,“No”,“Stand by" -followed by the time interval within which the
information will beavailable,“No information."
REPLY:should be signal strength one , two , three, four,or five
CORRECTIONS:-"Mistake ..." -followed by the word

6. Tuesday, July 30, 2024 MODULE 1 6
THE IMO SMCP IN GENERAL
The Standard Marine Communication Phrases (SMCP) has been compiled:
-to assist in the greater safety of navigation and of the conduct of the ship,
-to standardize the language used in communication for navigation at sea, in port-approaches,
in waterways, harbours and on board vessels with multilingual crews, and
-to assist maritime training institutions in meeting the objectives mentioned above.
Organization of the SMCP
The SMCP is divided into
External Communication Phrases and
On-board Communication Phrases and into
PART A and
PART B
STANDARD MARINE COMMUNICATION PHRASES
PART A:covers phrases applicable in external communications
PART B:covers further on-board standard safety-related Phrases whichmay assist mariners in
meeting other basic on-board communication requirements

7. Tuesday, July 30, 2024 MODULE 1 7
Message Markers
(i) INSTRUCTION:This indicates that the following message implies the intention of the sender
to influence others by a Regulation
(ii) ADVICE:This indicates that the following message implies the intention of the sender to
influence others by a Recommendation
(iii) WARNING:This indicates that the following message implies the intention of the sender to
inform others about danger.
(iv) INFORMATION:This indicates that the following message is restricted to observed facts,
situations, etc..
(v) QUESTION:This indicates that the following message is of interrogativecharacter
(vi) ANSWER:This indicates that the following message is the replyto a previous question
(vii) REQUEST:This indicates that the following message is askingfor action from others with
respect to the vessel.
(viii) INTENTION:This indicates that the following message informs others about immediate
navigational actionintended to be taken.

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A CLOSED QUESTION: usually receives a single word or very short, factual answer
OPEN QUESTIONS: elicit longer answers. They usually begin with what, why, how

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FUNNEL QUESTIONS:involve starting with general questions, and then homing in on a point
in each answer, and asking more and more detail at each level
PROBING QUESTIONS:is another strategy for finding out more detail

10. Tuesday, July 30, 2024 MODULE 1 10
LEADING QUESTIONS: try to lead the respondent to your way of thinking
RHETORICAL QUESTIONS: aren't really questions at all, in that they don't expect an answer.
They're really just statements phrased in question form

11. Tuesday, July 30, 2024 MODULE 1 11
MULTIPLE QUESTIONS: asking for variousdifferent information by putting forward one
question only.
M.V.AKBAR, THIS IS VTS SINGAPORE QUESTIONWHAT IS YOUR LOA, BEAM, DRAFT, GT, NT, DWT, CARGO TYPE, CARGO
QUANTITY, ETA ……?