Communication in organization

how the communication is traveling inside the organisation

1. Communication in organization By MBA 1 st year DMS Bandi siva Venkatesh Niranjan Rathnakumar Ganesh sundar

2. A process by which activities of a society are collected and coordinated to reach the goals of both individuals and the collective group. It is a subfield of general communications studies and is often a component to effective management in a workplace environment. Organizational communication flows through its structure, which affects: behavior human relations performance

3. Communication of manager in organization

4. Hierarchical communication The exchanges of information and influences the organization's members, because there is any involvement between one and another, manager and employees in formal organization.

5. Communication Process Dimension of communication process: 1.The sender of message 2.Ccommunication transmission 3.Receiver. Disturbance to communication process: 1. Barrier Process, such as sender barrier, encoding barrier, massage barrier, medium barrier, decoding barrier, receiver barrier and feedback barrier. 2. Personal barrier 3. Physical barrier 4. Semantic barrier

6. Style of communications The style of common communication in organization is very influenced by the personal style of communication. The style of communications divided into 3 Assertive Aggressive Non assertive

7. Communication flows Organizational communication – the compounded interpersonal communication process across an organization. Communication flows in an organization are: Formal communication Vertical Horizontal Informal communication Grapevine (multidirectional)

8. Formal Communication Communication through officially designated channels of message flow between organization positions Official information exchange Usually found in organizational charts, policy manuals, or hierarchical structures Informal Communication Episodes of interaction that do not reflect officially designated channels of communication is inherent and even a necessary aspect of organization life. Pro : Creates a relaxed, comfortable climate

9. Formal communication Lateral Diagonal Downwa r d Upwar d

10. Upward communication According to Bartol and Martin , “Upward communication is the vertical communication flows form lower level to one or more higher levels in the organization.

11. Downward communication According to Bartol along with Martin , “Downward communication is a vertical communication which streams style an increased levels to help more than one cheaper levels within the organization. ”

12. Horizontal communication Ricky W. Griffin , “Horizontal communication involves colleagues and peers at the same level of the organization.”

13. Grapevine

14. Two Grapevine Chains Grapevine – the informal vehicle through which messages flow throughout the organization

15. Barriers to Organizational Communication Physical Barriers Distortion Lack of Subject Knowledge Ambiguous, Muddled Messages Semantics( The study of language with special concern for the meanings of words and other symbols .) Rumors Stress Information overload Failing to Communicate /Loss of Transmission Hesitation to be candid

16. 7 C’s of effective communication Credibility Courtesy Clarity Correctness Consistency Concreteness Conciseness

17. Thank you