Communication Part 2 (Types, Barriers and 7 C's of communication)

This slide explains the types of communication along with the inner sub categorization of communication. It also includes barriers of communication and also 7 C's of communication.

1. COMMUNICATION COMMUNICATION COMMUNICATION TYPES OF 7 C’s OF BARRIERS OF

2. BASED ON MEDIUM/ FORM Verbal Communication Non-Verbal Communication

3. VERBAL COMMUNICATION It means communicating with words written or spoken . T he sender gives words to his feelings, thoughts, ideas and opinions and expresses them in the form of speeches, discussions, presentations, and conversations.

4. TYPES OF VERBAL COMMUNICATION Oral Communication Written Communication

5. Oral Communication A face-to-face or indirect interaction between the sender and the receiver is called as oral communication. It’s mainly communication which makes use of words and involves speaking and listening

6. Communication Written In this type of communication the sender uses the written mode to transmit his/her messages .

7. NON-VERBAL COMMUNICATION Non-Verbal communication happens when a sender send a message without using any words. In this type of communication no particular form of words are used. Here the process requires non-verbal cues to be transmitted and received

8. Body Language It involves aspects such as personal appearance, walk, gestures, facial expressions, posture , eye contact, hand movements, etc .

9. Paralinguistic Features These are the vocal effects we can employ when we speak.  It include person’s voice, volume, pitch, rate, pauses, articulation, voice modulation, etc.

10. BASED ON FLOW Vertical Communication Horizontal C ommunication

11. Vertical Communication The information flows either from superior to subordinates or from subordinates to supervisor within an organization structure.

12. Communication Horizontal This type of communication occurs between the same level or units or departments in an organization. Communication  within a team is an example of horizontal communication; members coordinate tasks, work together, and resolve conflicts.

13. BASED ON FORMALITY Formal Communication Informal Communication

14. Formal Communication Communication take place through official channels in an organization designed by the management. Communication occurs through officially recognized positions to ensure a smooth, orderly, accurate and timely flow of information.

15. Communication Informal The casual communication between coworkers in the workplace. It is unofficial in nature and is based on the social relationships that are formed in a workplace outside of the normal hierarchy of business structure.

16. BASED ON ORGANISATIONAL RELATIONSHIP Internal Communication External Communication

17. Internal Communication It is the communication process that occurs within an organisation. The participants in this type of communication is the employees and other staffs within the organisation.

18. Communication External T he communication between a business and another person or entity in the company's external environment. Communication between customers , potential customers, suppliers, investors, shareholders, and society at large are the examples of external communication

19. BASED ON PARTIES INVOLVED Intrapersonal Communication Interpersonal Communication Extra personal Communication Mass Communication Media Communication

20. Communication Whenever communication takes place within one’s self, it is termed as intrapersonal communication . This implies individual reflection, contemplation and meditation. Intrapersonal

21. Communication Interpersonal It occurs between two or more persons . It is the exchange of information, ideas, feelings and meaning between two or more people through verbal and/or non-verbal methods. It often includes face-to-face exchange of messages, which may take form of a certain tone of voice, facial expressions, body language and gestures.

22. Communication Extrapersonal This form communication happens when we communicate with non-human entity. For example, when we command our pet dog or cat to sit or stand, or go they follow our orders.

23. Communication Mass This type communication occurs when a person deliver a message to large audience. Medium of this type of communication is books , press, cinema, radio, internet, etc.

24. Communication Media It includes communication that takes place only with the help of electronic media, such as computers, phones, television, etc . The internet has become a major means of all sorts of official and personal communication.

25. BARRIERS OF COMMUNICATION Verbal Barriers Non-verbal Barriers Listening Barriers Miscellaneous Barriers

26. Verbal Barriers Lack of proper planning Variation in language Selection of a wrong variety of language Different perception of a message Badly encoded and wrongly decoded messages

27. Non-verbal Barriers When verbal and non-verbal messages clash, receiver’s tend to trust the non-verbal messages. Some of the main non-verbal barriers are no enthusiasm, lack of focus, emotions, expressions on face, rolling eyes, avoiding eye contact, etc.

28. Listening Barriers Making the speaker feel as though he/she is wasting the listener’s time . Being distracted by something that is not part of the ongoing communication. Getting ahead of the speaker and completing his/her thoughts. Asking too many questions for the sake of probing.

29. Miscellaneous Barriers Premature Evaluation of Messages Information Overload Emotional Reaction Rigid Attitude

30. 7 C’s OF COMMUNICATION Courtesy Clarity Candidness Concreteness Conciseness Completeness Correctness

31. THANK YOU