COMMUNICATION. pptx

Communication is the actionable transfer of information from one person, group, or place to another by writing, speaking, or using a medium that provides a means of understanding. Every communication consists of a minimum of one sender, a receiver, and a message.

1. BY- BANDITA PATRA ASSOCIATE PROFESSOR

2. Phase 1: Pre-Interaction 1. Review patient's chart and medical history Familiarize yourself with patient's diagnosis, treatment, and care plan. Consider patient's cultural, spiritual, and social background. Prepare any necessary equipment or materials. Review hospital policies and procedures

3. Phase 2: Orientation (Introductory phase) 1. Initial contact between nurse and patient 2. Establishing rapport and trust 3. Assessing patient's needs and concerns 4. Setting boundaries and expectations

4. Phase 3: Working (Establishing) 1. Building on established rapport and trust 2. Gathering information and assessing patient's needs 3. Developing individualized care plan 4. Implementing interventions and treatments

5. Phase 4: Termination phase Evaluate patient's progress and outcomes Document patient's chart and summary Provide feedback and reinforcement Address patient's concerns and questions Prepare patient for self-care and follow-up