Communication Problem Solving

A brief on DISC, communication and problem solving preferences and profiles.

1. Growing Your DreamGrowing Your Dream
Doing Business in the New MillenniumDoing Business in the New Millennium
Communication – or Not
"Nothing is as real as a dream. The world can change around you, but
your dream will not. Responsibilities need not erase it. Duties need not
obscure it. Because the dream is within you, no one can take it away."
--Unknown

2. “Whatever you believe or dream you can, begin it.
Boldness has genius, power and magic in it.”
Goethe

3. What Does It Take ?What Does It Take ?
•Aspirations… Inspired Motivation
•Commitment… Service to Self & Others
•Desire… Willing to give it ALL
•Flexibility… Ability to hold on Nowhere
•Knowledge… Of Self and Others
•Strategy… Effective Use of Resources
•Tools… Networks and Solutions
Persistence and determination alone are omnipotent.
Calvin Coolidge

4. DON'T MAKE DON'T MAKE
ASSUMPTIONSASSUMPTIONS
Find the courage to ask questions and
to express what you really want.
Communicate with others as clearly as
you can to avoid misunderstandings,
disappointment, and drama. With just
this one commitment, you can
completely transform your life.
You build your reality on the thoughts you agree are true.

5. SELF- AWARENESS SELF- AWARENESS
STRATEGIESSTRATEGIES
1. Quit Treating Feelings as Good/Bad
2. Observe the Ripple
3. Lean into Your Discomfort
4. Feel Your Emotions Physically
5. Know Who / What Pushes Buttons
6. Watch Yourself Like a Hawk.
7. Keep a Journal about Your Emotions.
8. Don’t Be Fooled by a Bad Mood
9. Don’t Be Fooled by a Good Mood, Either
10. Stop and Ask Yourself
Why You Do the Things You Do
11. Visit Your Values
12. Check Yourself
13. Spot Your Emotions
Books, Movies and Music
14. Seek Feedback
15. Get to Know Yourself under Stress
If it ain't broke, you just haven't looked hard
enough. Fix it anyway.
Tom Peters, Thriving on Chaos

6. Communication Conundrum
Personal
Friends, Lovers, Family
Professional
Clients, Vendors, Cohorts
Self / Others
Inner Dialog
Body Language
Tone of Voice
Words/Pace of
Speech & Action
55%
38%
7%

7. WHAT IS DISC?
HOW
WHY
WHAT

8. What is DISC ?
Disc is:
A doorway of communication TO you
A method of action FROM you
The HOW of your actions
Value of DISC
Increased communication, understanding & appreciation
Decreased bias, judgment & prejudice
Behavioral Goals
Know self, Indentify others, Adapt
Characteristics of DISC
Observable, Universal, Silent, Neutral

9. What matters…
D
I
S
C
Results
Interaction
Trust Data
D = 18%
I = 28%
S = 40%
C = 14%
Compliance
Influence
Dominance
Steadiness
The future will occur when we are in the present.
Johnny Cash

10. Communication & Problem- Communication & Problem-
Solving ApproachSolving Approach
Evaluating
Investigating
Planning
Critical
Reacting
Efficient
Decisive
Harsh
Supporting
Trusting
Experimenting
Appeasing
Observing
Reflecting
Applying
Avoiding
Perceptions & Response

11. Business Business
EnvironmentEnvironment
Bold, aggressive actions.
Challenging assignments.
Expedites action.
Authority to carry
out responsibilities.
Firm, quick decision making.
Results-oriented.
Change agent.
Enthusiasm.
Persuasive communicator.
Results through people.
Testing of new ideas.
Competition with others.
People contact.
Solutions to “people problems”.
Optimistic outlook.
Verbalizes thoughts and ideas.
Varied activities.
Mobility.
Teamwork.
Coaching and counseling.
Service to others.
Harmonious work environment.
Security.
Assistance to customers.
Logical thinking.
Systematic routine.
Closure.
Relaxed pace.
Team participation.
Security.
Task-orientation.
Adherence to standards.
Routine work.
Guidelines to follow.
Facts and data to analyze.
Diplomacy & cooperation.
High quality standards.
Procedures to follow.
Clean, tidy workstation.
Safety and security.
Accuracy.
Analysis of facts and data.
Creative and original thinking.
Logical decisions.
Studying and solving problems.
Efficient methodology.
Effective time-management.
Fact-based solutions.

12. Connecting
the Plan
Thinking and Implementing
Creative Ideas
Getting Results
Implementing and
Fine-Tuning
the Plan
Getting Results
through People
Promoting Ideas
Promoting and
Implementing Ideas
Implementing
the Plan
Natural & Adaptive CompetenciesNatural & Adaptive Competencies

13. SolvingSolving ProblemsProblems
 Requires Patience and Time
 People Work in Areas of Strengths
 Fosters Collaboration in Teambuilding
 Experiment and Risk Mistakes
 Search for Opportunities to Evolve
 Recognize Individual Contributions
 Educates and Validates in Process
When a problem comes along, study it until you are
completely knowledgeable. Then find that weak spot,
break the problem apart, and the rest will be easy.
~ Norman Vincent Peale

14. What have you learned…
–Yourself ?
•Communication style
•Adaptability/flexibility in listening
•Problem-solving preferences
–Your Co-workers ?
•Communication styles
•Problem-solving preferences
•Creating a better team
–Your Organization?
•Recognize strong areas and capitalize
•Awareness of need to adapt
•Developing better organizational habits
•Identifying trends of the workplace ‘vibe’
•Overcoming threats to productivity – areas of improvement
•Using opportunities for team building/collaboration
•Strategic plan development – fill in the gaps and grow
"It is in the shelter of each other that the people live."
(Irish proverb)

15. Communication ProcessCommunication Process

16. CARESS - ListeningCARESS - Listening
Concentrate – focus on speaker
Acknowledge – eye contact
Respond – empathy-centered
impression, emotion, context
Exercise emotional control
Sensing – vocal & visual
Structure - verbal

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