Communication skill in pharmcy.pptx Sandesh

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1. Communication skills Presenter: Sandesh Sharma B.pharm ( Sixth Semester)

2. Contents: Communication in healthcare Importance of Communication in Healthcare Patient-Centered Communication in Medication Use Benefits of Patient-Centered Communication in Medication Non-Verbal Communication Importance of Non-Verbal Communication in Healthcare Examples of Non-Verbal Communication Conclusion Agenda

3. Communication in healthcare Communication in healthcare refers to exchange of information between healthcare providers and patients. It involves verbal and non-verbal methods of conveying messages, sharing medical information. Process includes active listening, clear instruction, empathy, and collaboration, all essential for effective healthcare delivery. 4

4. Importance of Communication in Healthcare: Medication adherence and enhanced health outcomes. Enhances Patient Safety Promotes Collaborative Care Addresses Patient Needs Addressing Barriers to Understanding 5

5. Patient-Centered Communication in Medication Use It refers to engaging patients as active participants in their treatment, where their values, preferences, and concerns are carefully considered. The goal is to ensure that patients fully understand their medication regimens and feel empowered to collaborate in decisions related to their health. 6

6. Key Components Involving Patients in Decision-Making: Providers and patients collaborate to choose the best medication options based on medical evidence Clear Explanation of Medication: Healthcare providers offer clear explanations of how medications work, their benefits, potential side effects, dosage instructions, and any interactions with other drugs or lifestyle factors. Personalized Communication This includes adapting communication to the patient's literacy level, language and cultural background ensuring that all patients can understand their treatment. 7

7. Benefits of Patient-Centered Communication in Medication Improved Medication Adherence Clear communication minimizes confusion, leading to better adherence. Enhanced Patient Satisfaction Patients feel respected and valued leading to higher satisfaction with the care they receive. Reduced Medication Errors When instructions are clearly explained it minimize likelihood of misunderstandings or medication errors Better Health Outcomes Effective communication ensures how to take their medication properly, reducing the risk of complications, side effects, or interactions 8

8. Key steps involved in patient centred view medcation use process. Understanding Patient Needs and Preferences Shared Decision-Making Education and Communication Monitoring and Follow-Up Empathy and Compassion 9

9. Non-Verbal Communication Non-verbal communication refers to the transmission of messages or information without using words. It involves facial expressions, gestures, body language, eye contact, tone of voice, posture, and even physical distance. 10

10. Importance of Non-Verbal Communication in Healthcare Building Trust A warm smile, consistent eye contact, and an open posture can help patients feel comfortable for open and honest patient-provider relationship. Conveying Empathy and Understanding Non-verbal cues through such as touching a patient’s hand, or maintaining eye contact. Reading Patient Emotions and Concerns Discomfort lack of eye contact, or tense posture address the patient’s hidden fears. Contradicting Verbal Messages Supporting Patient Education and Understanding Nodding when a patient explains their understanding of instructions, can reinforce a provider’s acknowledgment. 11

11. Examples of Non-Verbal Communication Body Language: Open and relaxed posture indicates that the healthcare provider is approachable and ready to listen, while crossed arms may suggest defensiveness or disinterest. Facial Expressions: A genuine smile or a relaxed look conveys emotions that enhance understanding. Smiling can put patients at ease, while tense facial expression might communicate confusion or concern 12

12. Gestures: Simple hand movements, like open palms can add clarity or emphasis to verbal communication. For example, a nod of the head signals agreement or encouragement, while pointing gestures may be perceived as rude or overly direct. Eye Contact: Maintaining appropriate eye contact shows attentiveness and sincerity. It helps to build a connection and fosters an atmosphere of trust. Avoiding eye contact, on the other hand, may suggest distraction or discomfort. 13

13. Conclusion: Key Points Effective Communication Enhances Patient-Centered Care: Non-Verbal Communication Builds Trust and Empathy: Tailoring Communication Improves Safety and Satisfaction 14

14. Thank you !