communication skill power point job.pptx

Communication skill

1. COMMUNICATION PURPOSE: How to recognise and apply best practice in communication and be aware of barriers to Communication and how these may adversely affect situational awareness. Recognition of interpersonal style and the appropriate development of assertiveness in a bridge environment. 

2. Communication is an essential part of human interaction. The benefits of effective communication are many and obvious as they enhance all aspects of our personal and professional lives..

3. Ineffective or misunderstood communications in our personal lives may give rise to problems or embarrassment but in our professional lives the results of misunderstandings may have much more serious results

4. In the world of international shipping, with seafarers from many countries sailing on ships trading to all parts of the world, effective communication between those on board and between ship and shore is vitally important.

5. ‘Careless talk costs lives’. That may be over-dramatic in most cases where communications between seafarers or between ship and shore go awry but it does illustrate the importance of effective communications and the real dangers if they go badly wrong.

6. Tanker Mooring Accident a 56,000 GT Bahamian flag tanker was berthing at an oil terminal in the UK when a mooring line parted and struck the crew of a mooring boat causing serious injuries. Because all verbal communications between the master and crew were in Korean, a language he did not understand, the pilot did not know that his intentions had been mistaken until the accident occurred. The accident was caused because of the breakdown of communications between the pilot and the ship’s master.

7. 2. Bulk carrier grounding A 36,000 gt Panama flag bulk carrier was leaving port under pilotage when it ran aground. The pilot was conning the vessel and giving instructions to the helmsman but his attention was distracted and he failed to properly monitor the actions of the helmsman . The result was that he failed to hear the helmsman’s replies and the ship swung out of the channel and aground. The accident was caused because of the poor communications between the helmsman and pilot.

8. Communication is the exchange and the transfer of information between at least two persons . Effective communication is all about conveying your messages to other team members clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.

9. For effective communications, when the sender of a message communicates with the intended recipient, there has to be a correlation between what the sender is thinking about and what the receiver is thinking about. Text or words must therefore be used in a consistent way, and the first requirement for communication is a set of messages that are used consistently.

10. INTERPERSONAL COMMUNICATION Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication.

11. Elements of Interpersonal Communication The Communicators The Message Noise Feedback Context Channel

12. COMMON BARRIERS TO EFFECTIVE COMMUNICATION : The use of jargon Emotional barriers and taboos Lack of attention, interest, distractions, or irrelevance to the receiver Differences in perception and viewpoint Physical disabilities such as hearing problems or speech difficulties Physical barriers to non-verbal communication Language differences and the difficulty in understanding unfamiliar accents. Expectations and prejudices which may lead to false assumptions or stereotyping Cultural differences.

13. ASSERTIVENESS Assertiveness means encouraging others to be open and honest about their views, wishes and feelings, so that both parties act appropriately. standing up for your personal rights - expressing thoughts, feelings and beliefs in direct, honest and appropriate ways. Often wrongly confused with aggression, assertive individuals aim to be neither passive nor aggressive in their interactions with other people

14. BEING ASSERTIVE Being open in expressing wishes, thoughts and feelings and encouraging others to do likewise. Listening to the views of others and responding appropriately, whether in agreement with those views or not.  Accepting responsibilities and being able to delegate to others Regularly expressing appreciation of others for what they have done or are doing. Being able to admit to mistakes and apologise Maintaining self-control. Behaving as an equal to others.

15. ON-BOARD COMMUNICATION PHRASES 1. Operative Shiphandling Eg . We are entering / we entered area ... . Speed over ground / through water is ... knots. A vessel is overtaking ... (cardinal points) of us. 2. Safety on Board Eg . This is your Captain speaking, for safety reasons I request all crew members to go to their assembly stations. Evacuate all rooms / spaces / decks / ... and report. 3. Cargo and Cargo Handling Eg . Unlock the hatch covers. Check the hold(s) / hatch cover(s) / derrick(s ) / ... for damage and report.

16. 4. Passenger Care Eg . Attention please! Attention please! This is your captain with an important announcement. I repeat, this is your captain with an important announcement. We have grounded/ a minor flooding (in ... )/ a minor fire (in ... ).