Communication skills

what is communication,advantages,importance and elements
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1. COMMUNICATION SKILLS
CLASS: IX

2. WHATISCOMMUNICATION?
Communication is defined as the process of
understanding and sharing meaning. Communication is
simply the act of transferring information from one place,
person or group to another.
It can be take place in many ways:
1.Verbal form
2.Non-Verbal form
3.Written
4.Visual form

3. WHATISCOMMUNICATION?
संचारकोअर्थकोसमझनेऔरसाझाकरनेकीप्रक्रियाकेरूपमें
पररभाषितक्रकयागयाहै।संचारकेवलएकस्र्ान, व्यक्ततयासमूह
सेदूसरेमेंजानकारीस्र्ानांतररतकरनेकाकायथहै।
यहकईतरीकोंसेहोसकताहै:
1.मौखिकरूप
2.गैर-मौखिकरूप
3.ललिाहुआ
4.दृश्यरूप

4. ELEMENTSOFCOMMUNICATION
1.Sender
2.Encoding
3.Communication channel
4.Decoding
5.Receiver
6.Response
7.feedback

5. ELEMENTSOFCOMMUNICATION
संचार के तत्व
1.प्रेिक
2.एन्कोड ंग
3.बातचीत का माध्यम
4.ड कोड ंग
5.ररसीवर
6.प्रततक्रिया
7.प्रततपुक्टि

6. (1) Sender:
The person who wants to send the information.
(1) प्रेषक:
वह व्यक्तत जो सूचना भेजना चाहता है।
(2) Ideas:
The information or ideas the sender wants to give the receiver
(२) विचार:
सूचनायाविचारोंकोप्रेषकररसीिरकोदेनाचाहताहै
(3) Message:
The actual message sent.
(3) संदेश:
िास्तविकसंदेशभेजागया।
ELEMENTSOFCOMMUNICATION
संचार के तत्व

7. (4) Encoding:
The sender selects a common language that can be understood
by the receiver and encodes the information
(4) एन्कोव ंग:
प्रेषकएकसामान्यभाषाकाचयनकरताहैवजसेररसीिरद्वारासमझाजासकताहैऔरजानकारी
कोएन्को वकयाजासकताहै
(5) Communication Channel:
The sender select or choose the channel for sending the
required information, ideas etc.Example: letter, fax, email or
telephone.
(5) संचारचैनल:
प्रेषकआिश्यकजानकारी, विचारआवदभेजनेकेवलएचैनलकाचयनयाचयनकरताहै।
उदाहरण: पत्र, फैक्स, ईमेलयाटेलीफोन।

8. (6) Receiver:
Receiver is the person who receives the message or for whom
the message is meant for.
(6) ररसीिर:
ररसीिरिहव्यविहैजोसंदेशप्राप्तकरताहैयावजसकेवलएसंदेशप्राप्तहोताहै।
(7) Decoding:
The person who receives the message or symbol from the
communicator tries to convert the same in such a way so that he
may extract its meaning to his complete understanding.
(7) व कोव ंग:
संचारकसेसंदेशयाप्रतीकप्राप्तकरनेिालेव्यविकोइसतरहसेपररिवतितकरनेकीकोवशशकी
जातीहैतावकिहअपनीपूरीसमझकेवलएइसकाअर्िवनकालसके।

9. (8) Feedback:
Feedback is the process of ensuring that the receiver has
received the message.
(8) प्रवतविया:
प्रवतवियायहसुवनवितकरनेकीप्रवियाहैवकररसीिरनेसंदेशप्राप्तवकयाहै।

10. CHARACTERISTICS OFCOMMUNICATION
(1) It Involves at Least Two Persons:
Communication involves at least two persons, a sender
and a receiver. The sender is called communicator and the
receiver of the message is known as communicate.
(1) यहकमसेकमदोव्यवियोंमेंशावमलहै:
संचारमेंकमसेकमदोव्यवि, एकप्रेषकऔरएकररसीिरशावमलहोताहै।प्रेषकको
संचारककहाजाताहैऔरसंदेशकेररसीिरकोसंचारके�पमेंजानाजाताहै।

11. (2) Message is a Must:
A message is the subject matter of communication. e.g.,
the contents of the letter or speech, order, instructions or the
suggestions. A communication must convey some message. If
there is no message there is no communication.
(2) संदेश एक होना चाहहए:
एक संदेश संचार का षविय है। जैसे, पत्र याभािण
की सामग्री, आदेश, तनदेश या सुझाव। एक संचार को कुछ
संदेश देना चाहहए। अगर कोई संदेश नहीं है तो कोई संचार
नहीं है।
CHARACTERISTICS OFCOMMUNICATION

12. CHARACTERISTICS OFCOMMUNICATION
(3) Communication May be Written, Oral or Gestural:
Communication is generally understood as spoken or
written words. But in reality, it is more than that. It includes
everything that may be used to convey meanings from one
person to another, e.g., movement of lips
(3) संचारलिलितहोसकताहै, मौलिकयागर्भकािीनहोसकताहै:
संचारकोआमतौरपरबोलीजानेिालीयावलवितशब्दोंके�पमेंसमझाजाता
है।लेवकनिास्तिमें, यहउससेकहींअविकहै।इसमेंिहसबकुछशावमलहैवजसकाउपयोग
एकव्यविसेदूसरेव्यवितक, जैसेहोंठोंकीगवतकोव्यिकरनेकेवलएवकयाजासकताहै

13. CHARACTERISTICS OFCOMMUNICATION
(4) It is an Integral Part of the Process of Exchange:
It refers to the exchange of ideas, feelings, emotions
and knowledge and information’s between two or more
persons.
(4) यहएक्सचेंजकीप्रवियाकाएकअवभन्नअंगहै:
यहदोयाअविकव्यवियोंकेबीचविचारों, भािनाओं, भािनाओंऔरज्ञानऔरसूचनाके
आदान-प्रदानकोसंदवभितकरताहै।

14. (5) Communication is a Two Way Process:
It involves both information and understanding.
Communication is not complete unless the receiver has
understood the message properly and his reaction or response
is known to the sender.
(5) संचारएकदोतरहकीप्रवियाहै:
इसमेंजानकारीऔरसमझदोनोंशावमलहैं।संचारतबतकपूरानहींहोताजबतकवक
ररसीिरनेसंदेशकोठीकसेनहींसमझाऔरउसकीप्रवतवियायाप्रवतवियाप्रेषककोपताहो।
CHARACTERISTICS OFCOMMUNICATION

15. IMPORTANCE OFCOMMUNICATION
(1) Base for Action:
Communication acts as a base for any action. Starting of any
activity begins with communication which brings information
necessary to begin with.
(1) कारििाईकेवलएआिार:
संचारवकसीभीकारििाईकेवलएएकआिारके�पमेंकायिकरताहै।वकसीभीगवतविविकी
शु�आतसंचारकेसार्शु�होतीहैजोशु�करनेकेवलएआिश्यकजानकारीलातीहै।

16. (2) Planning Becomes Easy:
Any type of information regarding the human resource
requirement of each department of the organisation with their
qualifications, the type and kinds of job etc. can be collected
through communication which helps in human resource
planning.
(2) वनयोजनआसानहोजाताहै:
संगठनकेप्रत्येकविभागकीमानिसंसािनआिश्यकताकेबारेमेंउनकीयोग्यता,
नौकरीकेप्रकारऔरप्रकारआवदकेबारेमेंवकसीभीप्रकारकीजानकारीसंचारकेमाध्यमसे
एकत्रकीजासकतीहैजोमानिसंसािनवनयोजनमेंमददकरताहै।
IMPORTANCE OFCOMMUNICATION

17. (3) Means of Coordination:
Communication is an important tool for coordinating the
efforts of various people at work in the organisation.
(3) समन्ियकेसािन:
संगठनमेंकामपरविवभन्नलोगोंकेप्रयासोंकेसमन्ियकेवलएसंचारएकमहत्िपूणिउपकरणहै।
(4) Aids in Decision-Making:
The information collected through communication aids in
decision-making. Communication facilitates access to the vital
information required to take decisions.
(4) वनणियलेनेमेंसहायता:
वनणियलेनेमेंसंचारसहायताकेमाध्यमसेएकत्रकीगईजानकारी।संचारवनणियलेनेके
वलएआिश्यकमहत्िपूणिजानकारीतकपह ंचकीसुवििाप्रदानकरताहै।
IMPORTANCE OFCOMMUNICATION

18. (5)Provides Effective Leadership:
A communication skill bring manager near to his
subordinates and exchange ideas and submits appropriate
proposals, knows their opinions, seeks advices and make
decisions.
(५) प्रभािीनेतृत्िप्रदानकरताहै:
एकसंचारकौशलप्रबंिककोअपनेअिीनस्र्ोंकेपासलाताहैऔरविचारोंकाआदान-प्रदान
करताहैऔरउवचतप्रस्तािोंकोप्रस्तुतकरताहै, उनकीरायजानताहै, सलाहलेताहैऔरवनणिय
लेताहै।
IMPORTANCE OFCOMMUNICATION

19. IMPORTANCE OFCOMMUNICATION
(6)Boosts Morale and Motivation:
An effective communication system instills confidence
among subordinates and workers ensuring change in their
attitude and behaviour.
(6) मनोबल और प्रेरणा को बढावा देता है:
एक प्रभावी संचार प्रणाली अधीनस्र्ों और श्रलमकों के
बीच षवश्वास पैदा करती है जो उनके दृक्टिकोण और व्यवहार में
पररवतथन सुतनक्श्चत करते हैं