Communication Skills

Kinesics, Proxemics, Paralinguistics, Chronemics

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Communication Skills

Branch: Auto H1
Assignment - 1
Basics of Communication
Student Name: Kachhadiya Divyesh
Enrol no. 150970102006




February, 2016

2. 2

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

Index
 Introduction
 Communication
 Kinesics
 Body Parts
 Proxemics
 Intimate Space
 Personal Space
 Social Space
 Public Space
 Paralinguistics
 Quality
 Volume
 Speed
 Word Stress
 Pauses
 Pronubciation
 Chronemics

3. 3

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

Introduction


Communication is one of the most indispensable aspects of
human existence. The ability to convey information to another
effectively and efficiently. Business managers with good verbal,
non verbal and written communication skills help facilitate the
sharing of information between people within a company for its
Commercial benefit.


If communication is a social need for an individual, it is the
lifeblood for an organization. If we, as individuals,
communicate 70% of our waking time, an organization
communities 90% of its working time.



 

4. 4

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

Communication


Communication is what it does – bringing people together.
By establishing commonness among people. That is how we
can explain ‘COMMUNIS’, the Latin origin of the word
‘Communication’.
 “Communication is the process of establishing a
commonness or oneness of thought between a sender and
a receiver.”

5. 5

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

Kinesics

Kinesics is the interpretation of body motion communication
such as facial expressions and gestures — that is, nonverbal behavior
related to movement of any part of the body or the body as a whole.

Kinesics is very essential in communication. Human body and
its various parts play an important role in communication. Different
body parts play specific role in communication.


 Body Parts
 Head
 Facial Expression
 Eye Contact
 Gestures
 Posture

6. 6

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

1. Head
There is an old saying ‘Hold your head
high’. It is a sign of honour, self respect and
self confidence.

7. 7

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering


2. Facial Expression
Face has been called the mirror of the
mind. All parts of the face i.e. the lines of
forehead, the eyebrows, the muscles of
cheeks, lips all speak louder than words.
The face as a whole indicates much about
human moods.

8. 8

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering


3. Eye Contact
“The face is a picture of the mind with the
eyes as its interpreter.”
Eye contact is powerful tool of
communication. It can be used in positive
ways to effectively express confidence,
intellect, honesty, love, desire, friendship,
compassion, sympathy and more.

9. 9

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering


4. Gestures
Gestures are our hand movements.
Gestures too have crucial importance
in public speaking. Moderate hand
movements make the presentation lively.

10. 10

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

5. Posture
Posture is the way we stand or sit. Posture
is the position adopted by our body. Posture
determines person’s confidence,
nervousness, status, interest or lack of
interest in a conversation. People can create
positive or negative impression of himself
through his body posture.

11. 11

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

Proxemics
Non-verbal signals which are mutually
under stood by the sender and the receiver
originate from many sources. One such
important source is the space around us which
communicates in its one way. Space,
technically known as ‘Proxemics’, is the study
of communication by the means of space. The
space you take up shows your class.

12. 12

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

Space Types
1) Intimate Space: Intimate space is
suitable for highly for confidential
talks and decisions concerning
sensitive matters. Only special people
like our family members, relatives and
close friends enter this space.



2) Personal Space: Personal space
extends from 18 inches to 4 feet. This
distance is reserved for casual friend,
colleagues and visitors.

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Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering



3) Social Space: Social space extends
from 4 feet to 12 feet. Business or
formal conversations can be carried on
this space


.

14. 14

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

4) Public Space: This is the distance
reserved for public speakers which
extends beyond 12 feet. Communication
in this space is highly formal and
objective.

15. 15

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

Paralinguistic
Paralinguistic is the study of human voice
and how words are spoken. Voice is our unique
identity. The voice used by the speaker reveals
his education, training, temperament and general
background.
The voice can have different characteristics
like quality, volume, speed, stress, pauses and
pronunciation.

16. 16

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

a) Quality: Each of us has a unique quality of
voice can be affluent and deep,
melodious and attractive, soft and nasal,
or bitter and irritating.

b) Volume: The volume in communication
plays vital role. Whether our volume
should be loud or soft depends upon the
situation and the place. In a nutshell, the
volume should be loud enough to be
audible to please the listener.

17. 17

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering


c) Speed: The pace of our speech also should
be moderate. If person speaks too fast,
listener may not be able to comprehend
complete meaning as he will miss some
words. If the speaker’s speed is too slow,
listener’s attention will b diverted.



d) Word Stress: Proper word stress is essential
in communication. A speaker can change
the meaning by putting stress on a word
hear or a word there in the same sentence.

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Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

e) Pauses: A pause is a temporary absence of
sound in a sentence. It has great significance
in oral communication. A pause is used
before and after making an important
statement.

f) Pronunciation: The pronunciation differs
from person to person, from region to region
and from nation. But one’s pronunciation
should be at least generally accepted.
Pronunciation is of very crucial in cross-
cultural communication.

19. 19

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering

Chronemics
Chronemics is the study of the role of
time in communication. It is one of several
subcategories of the study of nonverbal
communication.

20. 20

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering


The concept of time is culture-specific.
Say for instance, arriving late for ten to
fifteen minutes in India is not objectionable.
However people in Germany are highly
punctual regarding time.

21. 21

Marwadi Education Foundation’s Group of
Institutions Faculty of Technology
Department of Automobile Engineering




Thank You





By-Divyesh Kachhadiya