communication skills in health care and conflict resolving

communication skills ppt for health care (under process) phase 2 coming soon. Importance of communication skills in a medical field.

1. Communication Skil

2. COMMUNICATION

3. Healing Through Smile & Touch That Smile matters That Touch matters

4. You Don’t Say OBJECTIVES • To gain an understanding of the messages we send nonverbally • To become aware of others’ nonverbal messages

5. Scenario #1 Talker #1 You are having a very difficult day at work. You’ve just hung up after talking with an angry customer, your computer is down, and a co worker just snapped at you. It is one of those days when it seems that everything that could possibly go wrong does. You turn to a team member for a little empathy. You just want to talk it out for a few minutes. Your role: Tell your partner about your diffi cult day and how you feel.

6. Scenario #2 Listener #2 One of your colleagues comes to you with good news. You are very busy and preoccupied. Because you have so much going on, you are multitasking— checking your e-mail, texting, looking through the papers on your desk, organizing your workspace, getting up to go make copies, and so on. You don’t even have time to look up and make eye contact—after all, if you do, your coworker may keep talking! And you have much more important things to do. Your role: Use nonverbal feedback to indicate that you don’t have time to listen. Everything you do indicates that you are very busy and that your tasks are far more important than taking the time to listen to your coworker .