communication skills. its significance in speaking

language skills

1. C o m mu n i c at i o n Skill s Speaking English alone is not communication

2. Communication is a series of experience of H e ar i n g S m e ll ing Seeing T o u c h ing Tast ing

3. Communication Skills Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives.

4. Communication Goals To c h ange behavior To get action To ens u re understanding To persuade To get and give information

5. Most Common Ways of Communicat ion Speaking Wr i t i ng Visual Image Body La ng u age

6. Types of Communication   On the basis of organization relationship Formal I n f o r m a l On the basis of Flow Vertical – 1. upward communication 2. Downward communication C ross w i se/ D i a gona l Horizontal On the basis of Expression Oral Written Gest u re         

7. Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Barriers in Superiors

8. Semantic Barriers Symbols with different meaning Badly expressed message Faulty translation Unclarified assumption Specialist’s language

9. Emotional Or Psychological Barriers Premature evolution Inattention Loss of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate

10. Organization Barriers Organizational policy Organization rules & regulation Status relation Complexity in organization

11. Personal Barriers Barriers in Superior    Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness Barriers in Subordinates  Unwillingness to communicate Lack of proper incentive

12. Communication Process Deepti Singh RE C E IV E R Feedback receiver SENDER se n d e r Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message

13. Communication code scheme Deepti Singh

14. Communication Involves Three Components Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language These Three Components Are Used To Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us

15. Effective Verbal Messages Are brief, succinct, and organized Are free of jargon Do not create resistance in the listener SENDING MESSAGES

16. Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures This Photo by Unknown Author is licensed under CC BY-SA

17. Paraverbal Messages Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.

18. RECEIVING MESSAGES Listening Requires concentration and energy Involves a psychological connection with the speaker  Includes a desire and willingness to try and see things from another's perspective Requires that we suspend judgment and evaluation

19. Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed Key Listening Skills

20. What makes a good communicator? C l ar i ty Integrity T i m i n g A dequ acy

21. Developing Communication Skills Deepti Singh

22. Tips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills

23. Effective Communication . . . It is two way . It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.

24. T h a n k you Any querries