COMMUNICATION SKILLS - Presentation - BY MARIA.pptx

Communication skills

1. COMMUNICATION SKILLS Presenter DR. MARIA NASIR Designation warehouse pharmacist

2. Types of Non-verbal communication

3. 1. KINESICS OR BODY LANGUAGE It is the movement of any part of our body or whole of the body that we do in our daily life even without noticing it such as smiling, waving of the hands and nodding of head etc.

4. Types of body language Posture Gesture Facial expression Eye contact Haptics or touch Appearance Silence

5. POSTURE Physical structure of everybody Posture communicate a verity of messages whether good or bad

6. Examples of posture Erect walk Walk with down headed Cross arms on the chest Rubbing the eyes Head resting in hand

7. Examples of gestures Shoulder shrug Sucked stomach Thumb and finger rub Thumb upping Rubbing palm together Nodding head up and down Nodding head sideways

8. Facial expression Face tells a lot about feelings When you speak , more than any other part of the body, your face will communicate most clearly your attitudes, feelings and emotions .

9. EYE CONTACT Eye contact occur when two people look at each other The way you look at someone can say may things it including interest, affection, attraction and Anger etc.

10. HAPTICS OR BODILY CONTACT Exchanging information through the sense of touch is known as haptics

11. APPEARANCE Appearance can indicate our profession It show your nature, taste and interest It can also point out our religious and cultural values

12. SILENCE Silence speak its own language , no need to explain it. Understand silence carefully

13. 2. PROXEMICS OR SPACE LANGUAGE Proxemics is the study of physical space in interpersonal relations

14. TYPES OF PROXEMICS A) INTIMATE SPACE This zone start with personal touch and stretches to 18 inches Family members and relatives fall under this zone .

15. B) PERSONAL SPACE This space stretches from 18 inches to 4 feet Your close friends and close colleagues etc. fall in this group

16. C) SOCIAL SPACE This zone stretches from 4 feet to 12 feet. All your colleague and customer fall under this zone

17. D) PUBLIC SPACE This zone stretches from 12 feet to 30 feet All public and audience fall under this zone

18. 3. CHRONEMICS OR TIME LANGAUGE Chronemics is the study of role of time in communication and how we use time to communicate chronemics Polychromic culture Monochromic culture

19. 4. PARALANGUAGE

20. Operational communication Operational communication refers to the exchange of information and messages within an organization to facilitate its day-to-day operations. It can be categorized into 3 types ; INTERNAL-OPERATIONAL COMMUNICATION EXTERNAL -OPERATIONAL COMMUNICATION PERSONAL -OPERATIONAL COMMUNICATION

21. 1.INTERNAL-OPERATIONAL COMMUNICATION All the communication that occur in conducting work within an organization is known as internal-operational communication. FOR EXAMPLE; orders and instructions Oral exchanges among workers Reports concerning official trips, lab experiment etc.

22. Types 1. Vertical Communication Communication that flows between different levels of hierarchy within the organization. This includes messages from top management to employees (downward communication) and from employees to management (upward communication).

23. 2.Horizontal Communication Communication that occurs between individuals or departments at the same hierarchical level. It facilitates coordination, collaboration, and sharing of information among colleagues or teams .

24. 3.Formal Communication : Formal communication follows established rules, protocols, and structures within organizations 4. Informal Communication : Informal communication occurs spontaneously and casually without following the official rules

25. 2.EXTERNAL -OPERATIONAL COMMUNICATION The work related communication that an organization does with people outside the organization. Communication with clients, service companies, customers and general public etc. Sales people’s talk, telephone call backs, follow up service calls, brochures, print and audio-visual ads etc.

26. 3.PERSONAL COMMUNICATION Exchange of information and feelings in which we human beings engage whenever we come together. Types of personal communication 1.INTRAPERSONAL 2.INTERPERSONAL

27. Importance of Communication in an organization P roductive and operate effectively Helps in Coordinating the activities of various departments and persons Increase managerial efficiency Helps in decision making Increase employe job satisfaction

28. Ways to Communicate Effectively in an organization Conduct open meetings it allow all employees to be aware of updates Communicating via email remains potent Communicating via presentation/training help the people to grasp the message easily Place visuals around the workstation Be appreciative

29. Styles of communication Submissive communication Assertive communication A ggressive communication

30. 1. Submissive communication Submissive communication style typically involves behaviors and speech patterns that prioritize the needs and preferences of others over one's own. Avoiding Eye Contact Speaking Softly or Quietly Agreeing and Apologizing Frequently Physical Posture Avoiding Confrontation Seeking Approval Taking Blame

31. 2. Assertive communication Assertive communication involves expressing one's thoughts, feelings, and needs in a confident and respectful manner while also considering the rights and feelings of others. Using "I" Statements Expressing Preferences and Boundaries Active Listening Standing Up for Oneself Maintaining Eye Contact and Confident Body Language

32. 3. A ggressive communication Aggressive communication involves expressing oneself in a forceful or confrontational manner, often with the intention of dominating or intimidating other. Directness Lack of empathy Direct Commands Interrupting Blaming and Accusing Name-calling

33. TIPS TO IMPROVE COMMUNICATION SKILLS Always be positive Be creative Don’t exaggerate Always keep an eye on tone Don’t talk too much Don’t interrupt Be an active listener Work as a team