Communication Skills # Soft Skills - Listening Skills PPT.pptx

Communication Skills

1. Centre for Distance and Online Education UNIT 2 – Communication Skills Course objective : Understand the impact of communication skills in a professional scenario. 2.1 Listening skills –process Of Listening –types of listening 2.2 Barriers to listening Prof. Syeda Ayesha Tabassum

2. 1.What Is Listening?

3. Listening is the ability to accurately receive and interpret messages in the communication process. the ability to listen effectively messages are easily misunderstood.

4. The process of Listening Involves Following Stages Receiving Understanding Remembering Evaluating Responding or Feedback

5. Types of listening skills

6. There are 7 Basic types of Listening Informational listening. Discriminative listening. Biased listening. Sympathetic listening. Comprehensive listening. Empathetic or therapeutic listening. Critical listening.

7. Barriers to Listening Some Common Barriers to Effective Listening are Physical and Environmental Barriers. . Cultural Barriers. ... Emotional and Psychological Barriers. ... Language Barriers. ... Time Pressure. ... Pace of speech Tone of Voice . Interupptions

8. 7 active listening techniques Focus on the intent and purpose of the conversation.. Pay attention to body language.... Give encouraging verbal cues.... Clarify and paraphrase information.... Ask questions.... Refrain from judgment.... Summarize, share, and reflect….

9. 10 tips for active listening Face the speaker and have eye contact. ... Listen” to non-verbal cues too. ... Don't interrupt. ... Listen without judging, or jumping to conclusions. ... Don't start planning what to say next. ... Show that you're listening. ... Don't impose your opinions or solutions. ... Stay focused. Ask Questions Paraphrase and Summarise