CommunicationSkill-II10itcode402cbse.pptx

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1. Communcation Skill-ii

2. Communication The word COMMUNICATION come from Latin word communicare, means ‘to share’ Communication means how we communicate each other and share our thoughts and views

3. Part of Communication Transmitting Listening Feedback

4. Part of Communication Transmitting: The sender transmit the message through one medium. Listening: The receiver listen or understands message. Feedback: The receiver convey their understanding of the message to the sender in form of feedback to complete the communication.

5. Elements of Communication Cycle Sender: The person begin the communication. Message: The information that the sender wants to convey. Channel: The medium by which the information is sent. Receiver: the person who receives the message. Feedback: The message that the receiver conveys/replies to their understanding of the message to the sender.

6. Method of Communication Face to Face communication: In this type of communication, the sender and receiver engage in face to face conversion E-mails: It used to communicate quickly with one or many individuals in various location Posters: posters are effective when the same message is intended to be shared with a large group of people Business meetings: Business meeting at an organization are generally addressed to a group of people other methods: Phone Call, Social media, Blog etc

7. Choosing the right method Target Audience: Identify the target audience to whom you want to share this message. Cost: Calculate the cost required to share this message Type of Information: identify the type of information you want to share. Priority/Urgency: how urgently do you want to share your message and information.

8. Verbal Communication Verbal Communication includes sounds, words, language and speech. speaking is one of the most effective and commonly used way of communicating

9. Type of Verbal Communications Interpersonal Communication: It take place between two individuals and is thus a one-on-one conversation. Written Communication: This form of conversation involves writing word. Small Group Communication: This type of communication takes place when there are more than two people involved. 4 Public Communication: This type of communication take place when one individual addresses a large meeting or gathering(Stage Performance, Election Campaigns).

10. Advantages of Verbal Communication In verbal communication, we can share our ideas quickly and get a quick response from the receiver Verbal communication is very interactive we can modify our messages based on the receiver’s response.

11. Disadvantages of Verbal Communication Verbal communication depends on written words, so sometimes the meaning can be confusing and difficult to understand if the right words are not used.

12. How to Master verbal Communication Always think before you speak be concise and clear. body language is the key

13. Non-verbal Communication Non-verbal Communication is the expression or exchange of information or message without using any spoken or writer word. 55% communication is done using body movements, face, arms etc. 38% communication is done using voice, tone, pauses, etc only 7% communication is done using word.

14. Non-verbal communication consists of: Gestures: Raising a hand to greet or say goodbye. Pointing your finger at someone. 2. Expressions: Smiling when you are happy. making a sad face when you are sad. 3. Body Language:: Postures by which attitudes and feelings are communicated.

15. Visual Communication This type of communication proves to be effective since it involves interchanging messages only through image or pictures. Therefore, you don’t need to know any particular language for understanding it

16. Communication Cycle and Importance of Feedback It validates effective listening It motivating It improves performance

17. Type of Feedback Positive Feedback: Your friend looks at your drawing and says, “wow, you are really good at drawing!” this is positive feedback. Negative Feedback: Your presentation was informative, but it could have been more engaging. it is negative feedback, but it is meant to help you improve and be more careful in your next presentation. No Feedback: It is also call negative feedback with no improvement.

18. Descriptive Feedback Descriptive feedback is a type of feedback that provides specific and detailed information about a particular task or piece of work.

19. Advantages of Descriptive feedback Understanding: It help the receiver understand what the did right and what they need to work on. Motivation: It encourage them because it shows they are doing well in some areas. Focused Improvement : it tells the receivers exactly where to focus their efforts to get better. Two-way talk::the receiver can ask questions. Continuous Learning: It helps the receiver keep learning.

20. Effective Communication Communication can only be effective when we follow basic professional principle of Communication Skills(7Cs) Clear: Be clear Concise: Use simple words Concrete: Use exact word and facts Correct: Use correct grammar and spelling Coherent: Words should make sense and relate to the main topic. Complete: Include all the needed information . Courteous: Be respectful, friendly and honest

21. Barriers to effective communication Physical Barriers : Not being able to see physical gestures, postures and general body language can make communication less effective. Linguistic Barriers : The inability to communicate using a language is known as language barrier to communication. Emotional barriers : strong emotions like fear, anger or stress can obstruct effective communication. Cultural Barriers : It occurs when people of different cultures. for example, a gesture that is acceptable in one culture may be offensive in another culture.

22. Way to overcome barrier to effective communication Use simple Language Do not form assumptions on culture, religion or geography Use Visuals Take help of a translator to overcome differences in language.

23. Writing Skills- Part of Speech Writing speech is part of verbal communication and include emails, letter, notes, articles, SMS/chat, blogs, etc. Capitalization Title Word “I” Names Starting letter of sentences

24. Writing Skills- Part of Speech Punctuation: It refers to the marks used in writing in every sentence. Comma: to indicate pause and separate two or more items in a row. Question Mark: end of question Exclamation Mark: to indicate a strong feeling. Apostrophe: used an ‘s’ to show belonging.

25. Basic Part of Speech The part of speech indicates how a particular word functions in meaning a s well as grammatically within the sentence. Nouns: Name of people, places, Animals and thing Pronoun: He, She, You, I Adjectives: Salty, Spicy, etc. Verbs: Walk, talk, etc. Adverbs: Slowly, quickly, etc.

26. Writing Skills- Sentences Part of a sentence Subject: person or thing that performs an action. Verb: Describes the action. Object: Person or thing that receives the action.