Motivation
Summary
12.1 Motivating for Performance
Motivation is defined as the psychological processes that arouse and direct goal–directed behavior.
In a simple model of motivation, people have certain needs that motivate them to perform specific
behaviors for which they receive rewards that feed back and satisfy the original need. Rewards are
of two types: (1) An extrinsic reward is the payoff, such as money, a person receives from others for
performing a particular task. (2) An intrinsic reward is the satisfaction, such as a feeling of
accomplishment, that a person receives from performing the particular task itself. As a manager, you
want to motivate people to do things that will benefit your organization–join it, stay with it, show ...
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Goal–setting theory suggests that employees can be motivated by goals that are specific and
challenging but achievable. In addition, the theory suggests that goals should be set jointly with the
employee, be measurable, and have a target date for accomplishment and that employees should
receive feedback and rewards.
12.4 Job Design Perspectives on Motivation
Job design is, first, the division of an organization 's work among its employees and, second, the
application of motivational theories to jobs to increase satisfaction and performance. Two
approaches to job design are fitting people to jobs (the traditional approach) and fitting jobs to
people. Fitting jobs to people assumes people are underutilized and want more variety. Two
techniques for this type of job design include (1) job enlargement, increasing the number of tasks in
a job to increase variety and motivation, and (2) job enrichment, building into a job such motivating
factors as responsibility, achievement, recognition, stimulating work, and advancement. An
outgrowth of job enrichment is the job characteristics model, which consists of (a) five core job
characteristics that affect (b) three critical psychological states of an employee that in turn affect (c)
work outcomes–the employee 's motivation, performance, and satisfaction. The five core job
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