conflict

what is conflict and types of conflict

1. Presented by – Abhishek Goyal Priyanka J oliya Sakshi Kankar Sonali Bansal

2. WHAT IS CONFLICT Conflict can be defined in many ways and can be considered as an expression of hostility , negative attitudes , aggression and misunderstanding . Conflict may emerge between different organisations or within organisations , or between organisations and their social and political environments .

3. A conflict is serious disagreement or argument between two or more persons

4. Definitions Of Conflict According to Joe Kelly , “ Conflict is defined as opposition or dispute between persons, groups or ideas ”. According to Follett, “ Conflict is the appearance of difference , difference of opinions, of interests ” .

5. Views on conflict (1930-1940) Traditional view: The early approach to conflict assumed that all conflict was bad. Conflict was viewed negatively, and it was usedwith such terms as violence, destruction.

6. conti … Human Relations view (1940-1970) : The human relations position argued that conflict was a natural occurrence in all groups and organizations. Since conflict was inevitable(which cannot be avoided) it is accepted and there are even times when conflict may benefit a group’s performance.

7. Conti… Modern View: This view is based on the belief that conflict is not only a positive force in a group but is also necessary for a group to perform effectively. This approach encourages group leaders to maintain an ongoing minimum level of conflict – enough to keep the group viable, self-critical and creative.

8. Types of Conflict It is quite evident that to say that conflict is all good or bad is inappropriate Whether a conflict is good or bad depends on the type of conflict. There are many types of conflict

9. Functional or Constructive Conflict : works toward the goals of an organization or group Constructive Increase information & ideas Encourages innovative thinking

10. Dysfunctional/Destructive Conflict : blocks an organization or group from reaching its goals Tension, anxiety, stress Drives out low conflict tolerant people Reduce trust Reduce information

11. Task conflict - task conflict occurs when two parties are unable to move forward on a task due to differing needs, behaviors or attitudes. It can be conflict over organizational policies and procedures, distribution of resources or the method or means of completing a  task

12. Relationship conflict - Relationship conflict is a conflict resulting from either personality clashes or negative emotional interactions between two or more people.

13. . Levels of Conflict Individual level Conflict Group level Conflict Organizational level Conflict Intra Individual Conflict Inter Individual Conflict Inter Group Conflict Intra Group Conflict Inter Organizational conflict Intra Organizational Conflict

14. Intra Individual Conflict This is an Internal Conflict that involves the struggle between the character and his / her opinion. This has to do with individuals having to make choices between wrong and right or even with overcoming emotions or mixed feelings.

15. EXAMPLE A father or mother tries to make a decision whether he/ she is to stay with the family or take a job in another place or country to get a better life for the family.

16. Inter Individual Conflict /EXTERNAL CONFLICT Inter Individual Conflict is a character (man) struggles against an outside force, such as nature, a physical obstacles or another character.

17. CHARACTER VS. CHARACTER A character struggling against another character mental or physical. Example : Two persons fighting.

18. CHARACTER (MAN) VS. NATURE A character struggling with the forces or elements of nature ( natural disaster ,Flood etc.) that is beyond his/ her control but the struggle is usually done for survival.

19. CHARACTER (MAN) VS. SOCIETY The struggle between a character or a group of characters fighting against the rules or laws that govern the society in which he/ she lives. Example: Religion and Politics

20. Intra Group Conflict (With in the group ): Intra group conflict refers to disputes among some or all of a group’s members, which often affect the group’s performance.

21. Inter group Conflicts (Between groups) Inter group conflict arises out of the interaction of various groups. Inter group conflict , refers to the conflict between groups, departments between groups is frequent and highly visible.

22. Intra Organizational Conflic t: The conflict which arises with in various levels and departments of organization. Various kinds are: Horizontal Conflict Vertical Conflict

23. Inter Organizational Conflict Inter organizational interaction results in conflict among different organizations. How ever, it is not necessary that such interaction may result in conflict.

24. The most common conflict occurred in organization Lockouts. Strikes. Issues related with performance appraisals. Resistance to change. Conflicts related with emotions. Conflicts due to frustrations .

25. Thank you