CONFLICT & CONFLICT PROCESS

It includes conflict and it's process

1. CONFLICT

2. CONTENTS Introduction Conflict Conflict process Conclusion Reference

3. INTRODUCTION conflict is neither good or bad. It's inevitable. All unresolved conflicts decreases productivity and lowers performance. Conflict is a perception.

4. CONFLICT According to Follett “conflict is the appearance of difference ,difference of opinions, difference of interests.” A process that begins when one party perceives that another party has negatively affected ,or is about to negatively affect, something that the first party cares about.

5. CONFLICT PROCESS

6. STAGE 1 : Potential Opposition Or Incompatibility PERSONAL VARIABLES 1) 2) 3) COMMUNIATION SIZE

7. STAGE 2 : Cognition and Personalization PERCEIVED CONFLICT FELT CONFLICT

8. STAGE 3 : Intentions Two dimensions : Cooperativeness Assertiveness 3) 1) 2) 4) 5) COMPETING COLLABORATION AVOIDANCE ACCOMODATING COMPROMISING

9. STAGE 4 : Behavior Each parties intentions are implemented. This is an interactive stage

10. STAGE 5 : Outcomes FUNCTIONAL CONFLICT DISFUNCTIONAL CONFLICT

11. CONCLUSION Conflict is either positive or negative It has advantages and disadvantages Every moment the chances of conflict is high.

12. REFERENCES Organizational behavior – P.Robbins, Judge,Vohra Wikipedia Google