conflict management and strategies to manage conflict.pdf

Conflict management

1. Presented by Nihad Ashraf for Muslim Sisters Association
Lusaka
14
th
JULY 2024
CONFLICT
MANAGEMENT

2. What is conflict?
❑Conflict can be defined as an
expressed struggle between at
least two interdependent parties,
who perceive that incompatible
goals, or interference from others
are preventing them from
achieving their goals.
❑Where there are people there is
conflict. We each have our
values, needs, & habits so its
easy to misunderstand or irritate
one another. If left unchecked it
can lead to bad decisions,
harassment or bullying and team
break downs.
❑Conflict can manifest at various
levels from individual to global
eg. World war, roommate
disputes.

3. Types of Conflict
2. Human-Animal conflict1. Human-Human conflict

4. Forms of Human conflict
•Intrapersonal conflict: this occurs within an individual in
situations where you have to choose between two
alternatives.
•Interpersonal conflict: is conflict between two or more
individuals. The person experiencing this conflict may
experience opposition in upward, downward, horizontal or
diagonal communication.

5. Forms of Human conflict (cont..,)
❑Intergroup Conflict: refers to disagreement between
members of two or more groups over authority, territory and
resources.
❑Role Ambiguity: occurs when employees do not know what
to do, how to do it or what the outcomes must be.
❑Role conflict: occurs when two or more individuals in
different positions within the organization believe that
certain actions or responsibilities belong exclusively to
them.

6. Common Causes of Conflict
Scarcity of Resources (Finance,
facilities, food etc)
Poor communication
Language Barrier
Lack of Teamwork or clarity in
roles and responsibilities
Religion Cultural Barrier
Territory
Lack of education or difference in
educational levels
Disagreement about needs,
priorities and interests
Tolerance levels

7. Effects of Conflict
DESTRUCTIVE EFFECT
●Mental & Physical Stress
●Displacement of families
●Injury & Death
●Wasted resources &
infrastructure
●Division of countries into
smaller segments
CONSTRUCTIVE EFFECT
●Stimulates creativity
●Encourages interest
●Improves decision quality
●Enhances understanding
from others perspective

8. Conflict Management Strategies
•Analysethecauseoftheconflict.
•Consideralternatives.
•Identifytheboundariesoftheconflict,theareasofagreementanddisagreement,andtheextentof
eachpersonsaims.
•Understandthefactorsthatlimitthepossibilitiesofmanagingtheconflictconstructively.
•Beawareofwhethermorethanoneissueisinvolved.
•Beopenmindedtoideas,feelings,andattitudesexpressedbythepeopleinvolved.
•Bewillingtoacceptoutsidehelptomediatetheconflict.
•Whenyoufindyourselfinproblemsprostratemoreandlonger.

9. Conflict Management Strategies
✓Istikhara: Nabi used to teach us the way of doing
istikharain all matters as he taught us the suras
of the quran.
✓Seek help through prayer & Patience (Al-Baqarah
45).
✓Mashwara: (مهنيب ىروش مهرمأوAsh-shura 38),
Rights of a Muslim upon a Muslim(Bukhari
238).
✓Ask the people of knowledge if you do not know.
(An-Nahl43). (مصخلا اؤبنsurah sad 21)
Are those who know equal to those who do not know?
Az-zumar9
Intra personal
At-Taubah
9:67
Al Baqarah
2:152

10. 1
2
3
Intergroup conflict management strategies
Raise the issue early
keeping quiet only lets resentment fester. Equally, speaking with other people first
can fuel rumor & misunderstanding.
Manage your emotions
A cool head thinks the best. Nabi SAW advised the man seeking advice not to get
angry(Bukhari 6116). He also said when one of you becomes angry he should perform
ablution(Abu Dawud 4784). Seek refuge in Allah from shaitan. Change your posture.
Keeping quiet.
Aal-e imran:134 سانلا نع نيفاعلاو ظيغلا نيمظكلاو يف نوقفني نيذلأءآرسلاءآرضلاو
❖Praiseworthy anger is allowed if the benefits outweigh harms egsolidarity, instilling
discipline in a child.
Show Empathy.
Do not mistake respect for weakness.

11. 4
5
6
Intergroup conflict management strategies
Practice Active Listening
•Look out for non-verbal signs which contradict what they say.
•Use appropriate body language
Acknowledge Criticism
Be open minded & use constructive feedback to identify areas of improvement
Do not harm nor reciprocate harm رارض لاو ررض لا
The muslim is the one from whose tongue and hand the people are safe.

12. THANK YOU!
Its better to stumble with your feet than to
stumble with your mouth.
~African Proverb