Conflict management Introduction in an Organisational Setting presentation

Introduction to Conflict Management for BBA students

1. Managing Conflicts

2. What is conflict? Any situation where incompatible goals, attitudes, emotions or behaviours lead to disagreement or opposition between two or more parties May arise between two parties when: One party (an individual or a group) feels that the actions of the other party will either affect its interests adversely or obstruct the achievement of its goals; The goals of both the parties differ significantly or are interpreted differently; The basic values and philosophies and attitudes of the two parties are different Can range from small disagreement to violent acts. Can range from small disagreement to violent acts. Can range from small disagreement to violent acts .

3. 3 Organizational Conflict Conflict in an organization is dependent on the extent to which resources are shared and tasks are interdependent in the organization Chances of organizational conflict arising are low if the organizational goals are consistent, require employees to perform tasks that are less interdependent and; do not involve much sharing of resources

4. Causes of conflict Communication related problem Power related problem (everyone wants to be the boss) Role related conflict Structural aspect of conflict (size, policies, line-staff conflict) Coordination related conflict Resource allocation related conflict

5. 5 Outcomes Outcomes constitute the last stage of the conflict process. Outcomes are the consequences that result from interaction among conflict parties. An outcome may have a positive or negative impact on the organization. Accordingly, outcomes are classified as functional and dysfunctional Functional conflicts may generate new ideas, might encourage sense of challenge and growth in others Dysfunctional conflicts lead to personal attacks increases hostility

6. Positive outcomes of conflict Helps in analytical thinking Decreases tension Might be a precursor of a positive change Might promote healthy competition Might lead to group cohesion

7. Forms of conflict Intrapersonal Conflict (cognitive or affective conflict) Interpersonal Conflict Intergroup Conflicts Individual-Group conflict Organizational level conflict