Conflict Management By Wissen Crafters 14/June/2024
Understanding Conflict A conflict is a form of disagreement that occurs when 2 or 3 parties’ interests, needs or desires are incompatible with each other. Organizational conflicts refers to the disagreements and tensions that occur at workplace or between organizations Change is the one that remains constant at all times. When there is change, there are more chances for conflicts. As soon as employees get onboard with the change, things can happen that move the team or group forward. There are many changes that have the potential for creating conflicts New leadership – change in leadership styles Change in reporting relationships – freeness with reporting managers New team members – change in opinions of handling things New technology / Systems – argument of using one system or technology over the other Office redesign/relocation New Policy or Procedure Fear of loss of Job Security – Diminishing trust in management leadership New Responsibilities Colleague/friend resignation Loss of job freedom Loss of pride in the organization Change is inevitable. It’s how you handle it that matters People react differently to change. Some embrace quickly, whereas others resist or hold back to see how it plays out Changes can causes conflicts in organizations Over communicate during time of change. Use your good listening skills to keep in touch with your staff Monitor employees closely to determine who might need extra help with the change Conflict is not always bad. In fact, conflict can be healthy and productive force when managed effectively.
Types of Conflict Conflicts are categorized as below Relationship Conflict This arises between individuals. This causes Personality clashes, tension, animosity and annoyance. Task Conflicts Disagreement between the tasks that needs to be handled, how they are handled and what will be the final output. Process Conflicts Interpersonal Conflicts Intra Group Conflicts Inter Departmental Conflicts Inter Organizational Conflicts