Conflict Management (what's it, reasons, conflict management)

Conflict Management

What's Conflict
Conflict reasons
Healthy Conflict environment
Conflict Management

by Mohamed Karam
https://www.linkedin.com/in/engmohammedkaram/

1. Conflict
Management

2. Table of Content
1-What is Conflict
2-Conflict Reasons
3-Healy Conflict Environment
4-Conflict Management
Mohamed Karam Mahmoud 2

3. What is Conflict
Conflict is a natural part of human interactionand
unavoidable,Due to opposing interests, needs, goals, or
values.
Conflict result in tension, disagreement, hostility, or even
violence.
Conflicts can occur at different levels within an
organization, such as
between employees,
between departments, or
between management and employees.
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4. Conflict Reasons
Communication Issues
Differences in personalities or work styles
Competition for resources
Power struggles
Differences in values and beliefs
Performance issues
Organizational change
Conflict
Reasons
Mohamed Karam Mahmoud 4

5. Healthy Conflict Environment
What is Healthy Conflict?
•Healthy conflict is a type of
disagreementor debatethat occurs in
a respectful and constructive manner.
•It involves a difference of opinions,
ideas or perspectives among
individuals, which can lead to
innovative solutions or improvements.
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6. Healthy Conflict Environment
Healthy Conflict Guidelines
•It should be respectfuland conducted in a professional manner.
•Healthy conflict should be focused on the issues rather than
personal attacks or criticism.
•Effective conflict resolution strategies should be in place to
ensure that conflicts are resolved in a timelyand constructive
manner. to ensure that conflicts don't escalate and become
unhealthy.
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7. Healthy Conflict Environment
Healthy Conflict Environment Benefits
Help employee and organization to
•Promote a culture of transparency
•Promoteopen communication
•Addressing problems or issues
•Challenge assumptions
•Identifyareas of improvement
•Identifypotential problems and risks
•Promotingcreativity and innovation
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8. Conflict Management
Thomas-Kilmann
Conflict Mode
Instrument (TKI)
the TKI identifies five
different conflict
resolution styles.
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9. Conflict Management
Competing
•Forcing one party's solution on the other. It can be useful
when quick and decisive action is needed, but it can also
lead to resentment and future conflicts
Collaborating
•Working together to identify the root cause of the conflict
and find a mutually agreeable solution that meets
everyone's needs.
Compromising
•This style involves finding a middle ground that partially
satisfies each party's needs.
Avoiding
•Avoiding the conflict altogether or postponing it until
emotions have cooled down. It can be effective in
situations where there is little chance of resolving the
conflict or when the issue is relatively minor.
Accommodating
•Putting the interests of others ahead of one's own and
being willing to make concessions in order to maintain
positive relationships.
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10. Conflict Management
Competing
I’m going to win
Collaborating
Together we are
better
Avoiding
I’m running away
and hiding
Accommodating
I’m give in let’s do it
on your way
Compromising
I give You give
It's important to note that no
single style is always the best
approach to resolving conflicts.
The most effective style will
depend on the specific situation,
personalities involved, and the
goals and needs of all parties.
Mohamed Karam Mahmoud 10

11. Thank You
Mohamed Karam Mahmoud | MBA Candidate, BSc., PMP®, PMI-RMP®, P3O®-F
LinkedIn: https://www.linkedin.com/in/engmohammedkaram/ Email: [email protected]