Confronting and managing in a changing environment real.pptx

The material above is a presentation highlighting challenges in present telecommunication industry and better ways of managing those challenges.
this material was given in light of cost and resource challenges confronting managers of various telecom giants in Africa and other countries outside Africa.
Rising cost in managing telecoms infrastructure tops among challenges as more technology is added to infrastructure to satisfy Numerous subscribers with varying demands

1. Confronting and Managing in a Changing Environment

2. CONTENT Introduction Transitions in Telecommunication Technology Key Drivers of Business in Telecommunication Future of Business in Telecommunication Trends in Telecommunication Industry Regulatory Convergence Managing in Changing Industry Key Advantages of Change in Telecommunication industry Key Challenges Experience effective team building and group problem solving

3. KANO MODEL

4. Transitions in Telecommunication Technology Beacons and pigeons Telegraph and T elephone Radio and T elevision Computer networks and the Internet Wireless telecommunication(Heavy Investment )

5. Key Drivers of Business in Telecommunication Reduced CAPEX Manage OPEX Increase Revenue Reduce CHURN Maintain Network KPI Regulation Compliant Increase Coverage ,Access, Penetration Manage Technology Increase Customer Satisfaction

6. Future of Business in Telecommunication 5G and NFV/SDN The first two forces, 5G and the transforming network infrastructures of NFV/SDN, serve as the base to the promise for faster data speeds and better and wider connectivity. Network functions virtualization (NFV) capabilities will enable network slicing, the architecture that will allow multiple service levels and custom-made services to be offered to vertical industries. Software defined networking (SDN) provides the ability for CSPs to dynamically collaborate with a wide partner ecosystem. Together, these technologies will bring greater network efficiency to deliver the high-value, differentiated services promised by 5G.

7. Growing Mobile Ecosystem A growing mobile ecosystem, which includes the rise of the Internet of Things ( IoT ), represents a substantial growth opportunity for CSPs. According to Gartner, the number of connected things in use this year alone is predicted to hit 14.2 billion, and then grow to 25 billion by 2021. Many of these connected things will be enabled by a complex web of partners and service providers, opening up new avenues for risk, including fraud and revenue leakage. Artificial Intelligence and Machine learning As technologies evolve, the vast amount of data we have at our fingertips continues to grow. The exciting aspect around technologies such as  Artificial Intelligence (AI) and Machine Learning (ML)  is a greater ability to learn from this tremendous amount of data and identify patterns and trends to make better informed decisions with limited human or manual intervention. In today’s digital environment, there are greater security risks. Service providers utilizing AI and ML will have a greater ability to predict, identify and mitigate these risks in real-time.

8. Artificial Intelligence and Machine learning As technologies evolve, the vast amount of data we have at our fingertips continues to grow. The exciting aspect around technologies such as  Artificial Intelligence (AI) and Machine Learning (ML)  is a greater ability to learn from this tremendous amount of data and identify patterns and trends to make better informed decisions with limited human or manual intervention. In today’s digital environment, there are greater security risks. Service providers utilizing AI and ML will have a greater ability to predict, identify and mitigate these risks in real-time.

9. Value-added Managed Services Intense competition, demanding customers, evolving technologies, regulatory hurdles and shrinking margins are putting tremendous pressure on the telecom industry. To survive these pressures, CSPs are adopting new technologies and methodologies to improve operations and business processes. To boost business performance in this disruptive era, many service providers are relying on outsourcing certain services to experienced partners in order to take advantage of scalable, innovative technology and expertise that may be too expensive, too difficult to find, and too time-consuming to build in-house. The result is predictable, effective and agile operations with quick ROI and reduced exposure to risk.

10. Trends in Telecommunication Industry OTT and value-added services – AI  exclusive( VoD , Digital Currency) Vaster 5G availability IoT and Smart Cities Artificial Intelligence (Health, Agriculture, Advertisement, Transport) Diversified Ecosystems Security ( Cyber security ) More Partnerships

11. Regulatory Convergence Telecommunication and Health Telecommunication and Transport Telecommunication and Aviation Telecommunication and Information Telecommunication and Economy Telecommunication and Security

12. Managing in Changing Industry Address the “human side” systematically Start at the top Involve every layer Make the formal case(Reality, Faith, Leadership) Create ownership Communicate the message Assess the cultural landscape Address culture explicitly  Prepare for the unexpected

13. Key Advantages of Change in Telecommunication industry Puts you in a better position to be  ready  for change. Develops better understanding of the  kind  of change required – understanding that different characteristics of change need different approaches. Helps you implement a process to navigate the required change. Brings clarity to why change is necessary and what it will achieve .

14. Builds commitment to work together, to bring people with you. Can help with appreciating what is currently done well, so that the future is built on strengths which currently exist within the organization. Shapes change through principles which establish how you manage change – the principles upon which change is shaped. Delivers change that results in real improvements – all improvement involves change, but not all change brings improvement .

15. Key Challenges Content Providers Demand of Quick and Personalized Customer Service Concern Over Data Security Regulatory Challenges Next Generation Networks

16. Experience effective team building and group problem solving through : Standup Meetings Communicating with Team members No Blame game Support Group No Bragging Listening Actively Getting Involve

17. Questions

18. THANK YOU