CONSUMER PROTECTION ACT 2019-PPT.pptx

consumer protection act 2019 ppt.

1. CONSUMER PROTECTION

2. Consumer Protection Act, 2019 is  a law to protect the interests of the consumers . This Act provides safety to consumers regarding defective products, dissatisfactory services, and unfair trade practices.

3. Basis Consumer Protection Act 1986 Consumer Protection Act 2019 Jurisdiction The jurisdiction under Consumer Protection Act 1986 was District Forum (up to ₹20 Lakhs), State Commission (₹20 Lakhs to ₹1 Crore), and National Commission (above ₹1 Crore). The jurisdiction under Consumer Protection Act 2019 is District Commission (up to ₹1 Crore), State Commission (₹1 Crore to ₹10 Crore), and National Commission (₹10 Crore and above). Regulator During this Act, no such provision was there. Under this Act, a Central government protection authority is to be formed. MRP/Purchase Price Under this Act, MRP was a criterion for deciding the jurisdiction. Under this Act, the discounted price or actual purchase price is used to decide jurisdiction.

4. Composition of State Commission Under Consumer Protection Act 1986, the State Commission was composed of one president and two other members. Under Consumer Protection Act 2019, the State Commission is composed of one president and four other members.  E-Commerce Under this Act, there was no mention of E-Commerce. Under this Act, every provision applicable to the direct seller is also applicable to the E-Commerce seller. 

5. CONSUMER According to consumer protection act a consumer is: One who buys goods or heirs services for some value. Any user of such goods or beneficiary of services with approval of the buyer. Consumer is the king of the market. Anyone who uses the goods bought or services hired for earning livelihood by self- employment.

6. Consumer Protection Consumer protection refers to protection of consumers from unscrupulous exploitative and unfair trade practices of manufactures, traders, sellers and service providers. It includes rights, responsibility and various remedies to consumers.

7. Importance of consumer protection from the point of view of consumers. 1. consumer ignorance 2. unorganized consumers 3. widespread exploitation of consumers

8. Importance of consumer protection from the point of view of business: Long –term interest of business. Business uses societies resources. Social responsibility. Moral justification. Government intervention.

9. Rights of consumer: The consumer protection Act 2019 confers the following six rights to consumer with view to empowering them to fight against any unscrupulous exploitation and unfair trade practices .

10. HOME ASSIGNMENT: 1. who is a consumer? 2. State any one difference between goods and services? 3. What do you mean by consumer protection? 4. What are the various consumer rights according to consumer protection act 2019? 5. What are the responsibilities of a consumer?