Contemporary Management - 9th - chap 02: Manager .pptx

Contemporary Management - 9th - chap 02: Manager

1. Chapter 2: Manager MANAGEMENT

2. REVIEW What is organizational performance ? What is effectiveness ? What is efficiency ? What do a manager do in Planning ? What do a manager do in Organizing ? What do a manager do in Leading ? What do a manager do in Controlling ?

3. Learning objectives of chapter 2 After studying this chapter, you should be able to: Explain the basic issues of management. Describe the characters of a person that influence a manager’s work.

4. Content Topic 1 Topic 2

5. Topic 3: Levels and skills of managers. After studying this topic, you should be able to: Differentiate among three levels of management Explain three kinds of managerial skill. Describe managerial roles identified by Mintzberg . Topic 1: The Basic Issues of Management .

6. Content Levels of Management Managerial Skills (Competency) Managerial Roles Identified by Mintzberg .

7. 1. Levels of Management

8. Positions and responsibilities of levels of managers CEO, COO, Chairman… CIO,CMO CPO, CFO.. Office manager, shift manager, team leader,... Establish organizational goals, strategies and cross-department responsibility Finding the best way to organize human and other resources Daily working activities supervision Positions Responsibilities

9. Relative amount of time that managers spend on the four managerial tasks

10. 2. Managerial Skills (Competency)

11. 03 common skills of managers Conceptual skills The ability to analyze and diagnose a situation and distinguish between cause and effect. Human skills The ability to understand, alter, lead, and control the behavior of other individuals and groups. Technical skills Job-specific skills required to perform a particular type of work or occupation at a high level.

12. Skill types needed for managers Relative amount of time that managers spend managerial skills

13. 3. Managerial Roles Identified by Mintzberg

14. Topic 2: The Manager as a person After studying this topic, you should be able to: Describe who a manager is. Describe Manager’s personality, values, attitudes, emotion.

15. Content Who is a Manager? Personality, Values, Attitudes, Emotions of a manager.

16. Why do all people, including managers have different thoughts, feelings, action in life, as in the job? Different psychological forces

17. 1. Who is a Manager? Manager as a person => Psychological forces Psychological forces are  a group of thoughts, emotions, and behavioral developments leading to an effective leader. Competency, personality, values, attitudes, emotion

18. 2. Manager’s Personality Personality traits: Enduring tendencies to feel, think, and act in certain ways. MBTI DISC Dermatoglyphics https://www.truity.com/test/big-five-personality-test/

19. 4. Personal Values

20. Termival Value Instrument Value

21. 3. Attitudes

22. ABC Model of Attitude

23. 4. Emotional Intelligence (EI)

24. What is the motional Intelligence (EI)?

25. Feeling Emotion Mood Strong emotion Emotion Structure

26. Emotional balance

27. Emotion High Thinking High Low Emotional expression chart

28. The building block of EI