Controling en.

process

1. Controlling The process of measuring performance and taking action to ensure desired results. Control is actions which adjust operations to predetermined standards . The basis of control is information in the hand of managers. Control involves establishing standards , checking to determine whether the standards are being met, and taking corrective action when significant deviations from the standards occur. 1

2. Importance of Controlling ( i ) Accomplishing organizational goals. (ii) Judging accuracy of standards. (iii) Making efficient use of resources. (iv) Improving employee motivation. (v) Facilitating coordination in action. 2

3. Steps in the control process: Step 1 — E stablish objectives and standards. Step 2 — M easure actual performance. Step 3 — C ompare results with objectives and standards. Step 4 — T ake corrective action as needed. 3

4. 4 steps of the control process.

5. Step 1 — E stablishing objectives and standers. Control standers divided into : 1- Quantity standers. Easy to measure. 2- Quality standers. Easy to measure. 3- Cost standers. Easy to measure. 4- General standers. Difficult to measure. 5

6. Step 2 — M easuring actual performance Goal is accurate measurement of actual performance results and/or performance efforts. Must identify significant differences between actual results and original plan. Effective control requires measurement. 6

7. Step 3 — C omparing results with objectives and standards Need for action reflects the difference between desired performance and actual performance. 7 Step 4 — T aking corrective action Taking action when a discrepancy exists between desired and actual performance. 8

8. Types of Control 1- Preliminary control : Sometimes called the feed forward controls, they are accomplished before a work activity begins. They make sure that proper directions are set and that the right resources are available to accomplish them. 8

9. 2- Concurrent control : Focus on what happens during the work process. Sometimes called steering controls, they monitor ongoing operations and activities to make sure that things are being done correctly. 3- Past action control : Sometimes called feedback controls, they take place after an action is completed. They focus on end results. 9

10. Other types of control 1- Internal Control and External control. 2- Direct Control and Indirect control. 3- Managerial control and financial control . 10