Controlling in management

A process of monitoring , comparing ,correcting performance and taking action to ensure desired results.
It sees to it that the right things happen, in the right ways, and at the right time

1. CONTROLLING

2. What is controlling A process of monitoring , comparing ,correcting performance and taking action to ensure desired results. It sees to it that the right things happen, in the right ways, and at the right time.

3. Importance of controlling The value of the control function can be seen in three specific areas: Planning Empowering Employees Protecting the workplace

4. Planning controlling link Planning Goals Objectives Strategies Plans Controlling Standards Measurements Comparison Actions Organizing Structure Human Resource Management Leading Motivation Leadership Communication Individual & group behavior

5. The control process The control process is the three step process of measuring actual performance, comparing actual performance against standard and taking managerial action to correct deviations or to address inadequate standards. The control process assumes that performance standards already exists and they do.

6. Control process Measuring Actual performance Comparing actual performance against standards Taking managerial action

7. Step-1 Measuring Four approaches managers use to measure and report actual performance are Personal observations Statistical reports Oral reports Written reports

8. Step-2 comparing The comparing step determines he variation between actual performance and a standard. Acceptable range of variation

9. Step-3 taking managerial action Three possible course of action managers can do Do nothing Correct the actual performance Revise the standards

10. Types of Control Feedforward control Concurrent Feedback control Input Processes Output Feedforward control Anticipates problems Concurrent Control Corrects problems as they happen Feedback control Corrects problems after they occur

11. Information controls Mis ( management information system) Controlling information