Coordinate Volunteers for Greater Community Impact with Zoom Workplace.pdf

You may already know Zoom for video meetings, but did you know your Zoom license comes with a platform’s worth of communication tools? In this webinar, participants learned how Team Chat, AI Companion, and more can help you reimagine teamwork for your employees and volunteers.

1. Coordinate Volunteers for
Greater Community Impact
with Zoom Workplace

Aretha Simons
Webinar Producer
8.29.2024

2. 2 © TechSoup Global. All Rights Reserved.


How to Engage During this Webinar
Questions? Use the Q&A feature.
Check your inbox! We’ll email you the replay, slides, and resource links within a
couple days.
Closed captioning is available. Turn on with the CC button located in your Zoom
menu.

3. Confidential use only © 2024 Zoom Video Communications, Inc.
Speakers
Casey Ryu
Social Impact
and Nonprofit
Product Lead
Zoom

Paul Magnaghi
Head of AI & ISV Market
Acceleration
Zoom

Vipul Agarwal
Associate DIrector of
Category
Goodera

Emma Liu
Volunteer and Intern
Coordinator
Center for Pacific Asian
Family CPAF

4. Confidential use only © 2024 Zoom Video Communications, Inc.
Agenda
Zoom Cares Overview
Zoom Workplace Intro
Work Happy on Zoom
Coordinate + Collaborate on Team Chat
Zoom Workplace Solutions
Get Started

5. Confidential use only © 2024 Zoom Video Communications, Inc.
Social impact at Zoom
©2024 Zoom Video Communications Inc.

6. Zoom Cares puts
our core value of
care into practice
in communities
around us. $61.5M
Overall Impact
Through philanthropy,
product donations, and
people-focused initiatives.

Our mission is to serve and connect
communities – building positive, equitable
impact for people and the planet.
$3.3M
employee giving
$33.9M
philanthropic giving
$24.3M
product grants

7. We invest in social impact in three key ways:
People
Employee giving & volunteering
Employee learning
Philanthropy
Global grantmaking
Crisis response grants
Product
Charitable product grants
Discount program with TechSoup serving
16K customers each year

8. About our nonprofit product program
Discounted offerings
Discount program with TechSoup

We donate and discount Zoom technology to nonprofits
to aid them in connecting with their communities and
scaling their efforts around the world.
Product grants
Offering issue-area aligned
nonprofits in-kind donations of
Zoom technology

9. Techsoup Discount Program Offerings

Our nonprofit discount program
with TechSoup has served 36K+
nonprofits and provides a 50%
discount on certain Zoom products.

Zoom Workplace
Pro

159.90 $79.95

Per license billed annually

One-nine licenses

✓ Up to 100 Participants per
meeting

✓ Mail and Calendar

✓ Clips Plus

✓ Zoom Docs Unlimited

✓ 5GB Cloud Recording
Storage
Zoom Workplace
Business

$219.90 $109.95

Per license billed annually

10-99 licenses

Everything in Pro, and:

✓ Up to 300 Participants per
meeting

✓ Unlimited Whiteboards

✓ Schedulers

✓ Single Sign On
Webinar

500: $690 $345
1K: $3.4K $1.7K
3K: $9.9K $4.95K
5K: $24.9K $12.45K

Per license billed annually

✓ Choice of webinar size for
needed attendees from 500, 1000,
3000, and 5000 attendees

✓ Pricing specific to each webinar
size at 50% discount



Includes Zoom AI Companion Draft messages, take notes, summarize meetings, and more

10. Why nonprofits
choose Zoom
© 2024 Zoom Video Communications, Inc.
● Powering Virtual & Hybrid Conferences & Events
○ Board meetings
○ Galas
○ Fundraising & Donor Engagement
○ Volunteer Engagement

Conduct Risk-Reward
Analysis
Analyze the potential risks
(implementation costs, data
requirements, capability gaps)
and rewards ROI, efficiency
gains, competitive advantage)
of each use case to prioritize
the most viable options.
Define Pilot/Test
Strategy
Before full-scale
deployment, define your
pilot/test strategy for AI
solutions on a smaller scale.
This allows you to validate
the performance, identify
potential issues, and make
necessary adjustments
before investing significant
resources. Establish clear
success metrics and KPIs to
evaluate the pilot.
Seamless Digital Stakeholder Engagement
● Language captions and live interpretation
● AI Companion transcript and meeting summary
● Reactions
Technical Simplicity
● Easy to use
● Intuitive design & administration

Human Connection Is Critical to Impact
● High quality digital experiences are essential
○ Client Case Management
○ Mentorship, Education & Training
○ Mental Health Services
○ Organizing

Accessibility Features

11. Zoom Workplace

1.
© 2024 Zoom Video Communications, Inc.
Photo source: Re:Coded

12. Confidential use only © 2024 Zoom Video Communications, Inc.
Meetings EventsTeam Collaboration
Zoom AI Companion included
for most plans

13. Confidential use only © 2024 Zoom Video Communications, Inc.
Zoom
Workplace
Drive impact with AI
Companion included
with eligible paid plan
Powered by AI
Communicate
and collaborate
effortlessly with a
single solution
All-in-one
Increase business
value and help
lower your
operating costs
Cost-effective
Feel confident in
your technology with
trusted, easy-to-use
solutions
It just works
Enable seamless experiences and choice by
integrating with your preferred business apps
Open platform

14. Collaboration
2.
© 2024 Zoom Video Communications, Inc.

15. Confidential use only © 2024 Zoom Video Communications, Inc.
Zoom Team Chat
Work Happy
Zoom AI Companion Included
Include Everyone
Internal and External team members
easily join and collaborate
Continuous Meeting Chat
Keep everyone connected before,
during and after the meeting with
content, files, summaries
Elevate with AI
Automatic summaries and composition
help you stay focused, gain insights and
accelerate your work

Easily Migrate
Simplified migration from Microsoft
Teams and Slack

Powerful Search
Quickly find messages, files, contacts,
SMS, messages, whiteboards

Workflow
Access, collaborate and keep
working across Zoom and 3rd Party
apps

Key Feature for Non Profits. No add’l cost for
Team Chat users

16. Confidential use only © 2024 Zoom Video Communications, Inc.
●Chats & Channels

●Rich Text Editing

●Organizational Folders

●Emoji Reactions

●File Sharing

●Reminders & Scheduled Messages

●Personal Notes

●External Chatting

●Voice & Video Messages
Team Chat
Core Features

17. Confidential use only © 2024 Zoom Video Communications, Inc.
Zoom Platform Search
Smart search across all Zoom and connected services
and products
Search Across Products
Search across all Zoom Products including Meetings, Notes,
Whiteboards, Team Chat and more
Find All Assets
Search for meeting assets such as recordings, summary, and
whiteboards
Third-Party Search
Connect your third-party apps to quickly access data such as Google
Drive, Microsoft OneDrive files or Jira issues

18. Confidential use only © 2024 Zoom Video Communications, Inc.
Team Chat
Shared Spaces
Community Organization
Create a shared space in Team Chat that only
members of a certain team can access
Project Productivity
Put project- or team-specific channels in a
shared space for easy sorting and control
Customize Permissions
Channels in a shared space can be private, or
public to all members of the shared space, or
public with members auto synchronized with
Space members

19. Engage Stakeholders
3.
© 2024 Zoom Video Communications, Inc.
Photo source: The Asian American
Foundation

20. Confidential use only © 2024 Zoom Video Communications, Inc.
Webinars
Scale your Message
Simple
Secure
Reliable
Set up a webinar for up to 10K participants in a few
clicks and let your attendees join effortlessly with the
familiar Zoom experience.
Designed to control access and protect your content
with features like registration and waiting rooms.
Host uninterrupted webinars with best-in-class video
and audio for up to 1 million attendees.

21. Internal use only © 2024 Zoom Video Communications, Inc.
Interactivity
Content Sharing
Audio
Video
Annotation
Best used for
Participants in ˮListen & View onlyˮ
mode. They can chat and submit Q&A
Full interaction & collaboration
between all participants
Panelists only All Participants
Panelists only All Participants
Panelists only All Participants
Host / Co-host / Panelist Yes (for all participants)
One to many training/education
sessions, fundraising events
Everyday meetings

22. Internal use only © 2024 Zoom Video Communications, Inc.
TRUSTED BY INDUSTRY LEADERS
The diversity of the conservation work
we do is immense, and so are the
connections we have to create to make
this happen - Zoom is a key tool of our
day-to-day work and helps us create
those connections. ”
Bonnie Chia
Head of Brand
World Wildlife Fund

“
Schoolhouse.world has become a social
network for good, and it’s happened
because of interactions over Zoom. Our
tutors and learners have the ability to
create new connections across borders. ”
Drew Bent
Co-founder and COO
Schoolhouse.world
“

23. Elevate your work
4.
© 2024 Zoom Video Communications, Inc.

24. © 2024 Zoom Video Communications, Inc.
Keep your team
connected in new ways
Team Chat for collaboration out of
meetings
Zoom Docs to brainstorm ideas and
generate materials
Easily use Zoom from your phone
AI Companion to help save you and your team time

25. © 2024 Zoom Video Communications, Inc.
Work Effortlessly On the Go
Flip between devices for interaction continuity

26. © 2024 Zoom Video Communications, Inc.
Team SMS
Summary
Get caught up with group messages
without having to scroll through them

Keep track of items discussed with
team members
Get caught up fast

27. © 2024 Zoom Video Communications, Inc.
Zoom Docs
Supercharge Zoom Workplace collaboration with AI-first docs
that transform meeting content into actionable documents,
wikis, and projects
Do your best work with your
AI assistant, AI Companion
AI-first
At no additional cost with paid plans
Increase meeting effectiveness and
collaboration
Built for Zoom Meetings Get your work done
in one place
All-in-one
Enhanceteam
collaboration
Team collaboration

28. Confidential use only © 2024 Zoom Video Communications, Inc.
Download and log into Zoom

Download the Zoom client and log in with your
credentials
Accept the chat invite

Look for the the Team Chat invite and join the
TechSoup Channel we created to continue the
conversation
Create community

Build your own channels and invite members to
participate. Check out our onboarding resources to
help.
How to get
started

29. Hear from partners
5.
© 2024 Zoom Video Communications, Inc.

30. World’s leading volunteering
management company

100+
Countries
(30+ Languages)
1m+
Employee
Volunteers
500+
Customers
(60 in Fortune 500)
10m+
Beneficiaries
200
Goodera
Team
50k+
Nonprofits
About
By the Numbers
Companies We’ve Partnered With
Virtual

At-Office





Outdoor





Standard (1 to 2 hours)

Standard (1 to 2 hours)

Virtual

Standard (1 to 2 hours)

At-Office





Kiosks







Micro (15 mins)

Volunteering in
any format
Curated activity choices across
formats and time commitments for
multi-level collaboration

31. Breakout Rooms

Many of Gooderaʼs volunteer events
are executed in groups to encourage
collaboration and efficiency.
Miro (Zoomapp)

We use the Miro integration on Zoom to
run activities where a whiteboard is
needed to provide a more interactive,
visual volunteering experience.
Zoom Use Cases x
Polls

We leverage the integrated polling feature at
the end of each volunteering session to
gather feedback from volunteers. We use this
data to improve our experiences and report to
our clients and nonprofit partners.

Attendee Emails

Zoom's integration with Goodera enables us
to track the number of unique attendees and
their email IDs to measure volunteer hours
logged and data reporting accuracy.
Chat Function

The chat feature is frequently used to
communicate important information
and resources with volunteers during
the activity like sharing templates/files.

32. Organization
Overview
Center for the Pacific Asian Family was founded to help address
domestic violence and sexual assault issues in the Asian and
Pacific Islander communities.
●Located in Los Angeles, CA; Hybrid working setting.
●62 staff, 120 volunteers; 5-10 interns annually.
●Provide services in 30 API languages/dialects.
●Serve 4,000 individuals annually.
●Core services:
oMulti-lingual 24-hour Helpline and Intervention
oEmergency and Transitional Shelters
oCommunity Engagement and Prevention

33. Engage Communities with
Trainings through Zoom
Zoom Chat
Poll
Breakroom
Whiteboard
Screen-sharing
Studio Effects
Highlights: Zoom has many user-friendly functions that make all kinds of
webinars informative and interactive.
Zoom has become a reliable platform for remote volunteering.

34. Hotline
•Zoom phone for in-office and remote
staff/interns/volunteers
•Call queues for arranging daytime,
overnight/weekend, and overflow call
shifts for 24-hour coverage and backup
•Hotline Hour: weekly Zoom calls for
hotline questions/support
•Expanded capacity for remote
volunteer hotline counselors and
interpreters

35. © 2024 Zoom Video Communications, Inc.
© 2024 Zoom Video Communications, Inc.

36. Thank You!
© 2024 Zoom Video Communications, Inc.

37. Thank You!
© 2024 Zoom Video Communications, Inc.

38. Confidential - For Internal Use Only. © 2022 Zoom Video Communications, Inc.
Review
Content Legal Review
Marketing Legal - X
Asset ID:ARCE11412
Date Required:8/28/24
Primary Stakeholder:Casey Ryu