Corporate Communication Skills

A PowerPoint presentation which will help you know well about the most required communication skills in a Corporate world.

1. Corporate Communication Skills By- Naynesh Desai 02 Preeti Parab 30 Pooja Cholkhe 38 Sai Joshi 56 Rukhsar Faruqui 91 Koyal Shedge 71 Faheem Gire 10 Shraddha Sawant 49

2. Definition The sharing of information within a corporation. Corporate communication is an expression used to understand a wide variety of management activity related to an organization’s both inner and outer communications. C orporate communications is the practice of managing all channels of information to communicate the vision, mission, the overall strategy and leadership of the organization to maximize the benefits.

3. Purpose To convey information or message to another effectively. Corporate communication is an effective management tool that ties all employees to do respective job in a positive direction with focus . Corporate Communication efforts to provide a clear and consistent message than puzzled and inconsistent one .

4. Verbal Communication Verbal communication , also known as speaking , is an important form of communication. There are 4 important C’s of communication: 1 . Clarity: Speak in black-and-white terms to clearly state your message. 2 . Conciseness: Do not ramble. Your important message can be lost in the nonessential information you include—get to the point . 3. Consistentancy: Make the message consistent at all times. 4. Courtesy : It is consideration for other people’s feelings. Like using words thank you , please and sorry.

5. Contd.. Writing Skills : The better your writing skills are, the better the impression you'll make on the people around you – including your boss, your colleagues, and your clients . I mprove your writing skills and avoid common mistakes . Audience and Format : The first step to writing clearly is choosing the appropriate format. Composition and Style : Once you know what you're writing, and for whom you're writing, you actually have to start writing . Structure : Your document should be as "reader friendly" as possible. Use headings, subheadings, bullet points, and numbering whenever possible to break up the text

6. Non-Verbal Communication Non-verbal communication is the process of communication through sending and receiving wordless (mostly visual) cues between people. Behavior and elements of speech aside from the words themselves that transmit meaning. Non-verbal communication includes pitch, speed, tone and volume of voice , gestures and facial expressions, body posture, stance, and proximity to the listener, eye movements and contact , and dress and appearance.

7. Contd.. Eye contact : Eye contact occurs when two people look at each other's eyes at the same time . Clothing:T he type of clothing a person wears can also serve as a form of body language. People often use clothing to signify their age, gender, political views, and economic class.

8. Contd.. Facial expression : It is one or more motions or positions of the muscles of the face. Gesture : A gesture is a form of non-verbal communication or non-vocal communication in which visible bodily actions communicate particular messages , either in place of, or in conjunction with, speech. Gestures include movement of the hands, face, or other parts of the body.

9. Humor: Humour  or  humor is the tendency of particular cognitive experiences to provoke laughter and provide amusement. The term derives from the  humoral medicine of the ancient Greeks, which taught that the balance of fluids in the human body, known as humours (Latin:  humor , "body fluid"), controlled human health and emotion.

10. Communication barriers Anything which comes in between acting as a barrier in communication are what communication barriers are. Barriers to effective communication can retard or distort the message and intention of the message being conveyed which may result in failure of the communication process or an effect that is undesirable. It includes attitudinal, physiological, cultural and gender barriers.

11. Contd.. Attitudinal barriers : Attitudinal barriers are behaviors or perceptions that prevent employees from communicating properly. Attitudes are commonly formed by an individual's opinions or personal feelings on a subject or person and can be difficult to alter. Physiological Barriers : Fatigue, stress, or negative emotions can lead to a breakdown in effective communication. Physical disabilities in either sender or receiver can be a challenging factor as well. Cultural Barriers : When a person of one culture encounters the beliefs and resulting actions of another culture, there may be a clash. This can be a barrier to success .

12. Overcoming Communication Barriers Give Constructive Feedback : Avoid giving negative feedback. The contents of the feedback might be negative, but it should be delivered constructively Use of Simple Language :  Use of simple and clear words should be emphasized. Use of ambiguous words and jargons should be avoided . Reduction and elimination of noise levels :  Noise is the main communication barrier which must be overcome on priority basis. It is essential to identify the source of noise and then eliminate that source . Active Listening :  Listen attentively and carefully.

13. LISTENING The problem is not one of getting men to talk The problem is one of getting Leaders to “Listen” -Carl. F. Braun Management & Leadership

14. Research has shown that the average person even while trying to listen, takes in only half of what he knows. Failure in understanding causes tremendous loss of time and opportunity.

15. QUESTIONING Developing your ability to ask questions that draw out the information needed to aid your understanding of the speaker’s situation and help them find a resolution is crucial to your success. Your questions help you to: • Focus attention • Elicit new ideas • Encourage exploration • Foster commitment

16. 7 types of questions OPEN How was that strategy useful? CLOSED Yes or No PROBING Could you be more specific? PARAPHRASING Checking your own understanding of what the speaker has said. HYPOTHETICAL What would you do if…? What would happen if…? LEADING So wouldn’t it have been better to.? Don’t you think we should have…? REFLECTIVE S- I feel frustrated with myself. L- And what is this “frustrated with myself” experience like?

17. interviews A somewhat formal discussion between a hirer and an applicant or a candidate, typically in person , in which information is exchanged , with the intention of establishing the applicant’s suitability for a position.

18. Its importance Interviewer A chance to see if the person matches up to the resume. Interviewee Opportunity to develop that empathetic bond with the Company's hiring staff that may lead to employment.

19. Types of Interviews The Telephone Interview The Face-to-Face Interview

20. The Panel Interview The Lunch/Dinner Interview

21. COMMUNICATION REQUIRED IN MEETINGS

22. Contd.. Like public speaking, the art of effective business-meeting communication is very much a learnable skill. Here are some important tips on speaking well as for meeting. Talk to the entire group : When speaking in a group, move your eyes around and talk to everyone who's listening to what you have to say.

23. Contd. Make meeting interesting : The agenda of the meeting should be clear and points of the meeting should be interesting. Reach out and encourage feedback : Get your point across but also open it up for discussion and feedback .

24. group discussion

25. Types of discussion :- There are a variety of different types of discussions that occur naturally and which we can recreate in the office, these include discussion where the participants have to: KNOWLEDGE BASED TOPICS ABSTRAT TOPICS CONTROVERSIAL TOPICS OPINION SEEKING TOPICS

26. Useful skills for participants :- The participants should need to develop the ability of: ANALYSE PERSUADE CONTROL EMOTIONS SUPPORT USE FUNCTIONAL LANGUAGE GIVING AND ENCOURAGING FEEDBACK CONCLUSION

27. FEEDBACK

28. Steps involved in the feedback process :- THE GOAL OF GIVING FEEDBACK WHEN TO GIVE FEEDBACK THE RECIPIENTS OF FEEDBACK TECHNIQUES AND TOOLS TO ENSURE EFFECTIVE FEEDBACK RESPONSE TO FEEDBACK

29. Non – recommended feedback Closed, disrespective environment Being judgmental Focusing on personality Basing feedback on generalization Giving too much\little feedback Recommended feedback Open, respectful environment Being non-judgmental Focusing on behaviors Basing feedback on specifies Giving the right amount of feedback

30. Some other skills Innovation Doing things differently, exploring new territory, and taking risks Managers should encourage employees to be aware of and act on opportunities for innovation.

31. Create your own ladder to success

32. THANK YOU