Corporate Norms, Etiquette and Governance.pptx

Corporate Norms, Etiquette and Governance.

1. " Corporate Norms, Etiquettes and Governance“ ----By Prof.Rahul Mukherjee ( Mcom , MBA, Mphil )

2. "Corporate Norms, Etiquette and Governance" Corporate norms, etiquette, and governance refer to the set of rules, practices, and behaviors that guide how businesses and organizations operate, interact, and manage internal and external relationships. They play a key role in fostering a professional, ethical, and efficient environment.

3. Corporate Etiquettes Corporate etiquette refers to the professional mannerisms, behavior, and social norms that are expected in a business setting. This ensures respectful and effective interactions both internally (among employees) and externally (with clients, stakeholders, and business partners). Key components include :- Greetings and Introductions : How to address others, whether to use formal titles or first names, and appropriate handshakes or gestures. Respect for Personal Space : Maintaining appropriate distance in meetings and conversations, especially in different cultural contexts. Meeting Etiquette : Punctuality, preparation, and contribution to meetings are crucial in a corporate setting. Email and Phone Etiquette : Professional tone in emails, response times, clear subject lines, and polite phone conversations.

4. Corporate Governance Corporate governance refers to the framework of rules, practices, and processes by which a company is directed and controlled. It ensures that businesses are run ethically, responsibly, and transparently. Key components include: Board of Directors : The group responsible for overseeing the company’s activities, ensuring that the interests of shareholders and other stakeholders are protected. Shareholder Rights : Ensuring that shareholders have a say in key decisions, often through voting at annual meetings. Financial Accountability : Transparent financial reporting and audits to ensure the company’s operations and financial health are accurately represented. Compliance and Regulation : Adhering to laws and regulations, including those related to anti-corruption, environmental protection, and data privacy. Ethics and Corporate Social Responsibility (CSR) : Ensuring the company acts ethically and engages in initiatives that benefit society, the environment, or other stakeholders beyond just making profits.

5. Corporate Norms Corporate norms refer to the accepted standards of behavior, culture, and values within an organization. This includes: Workplace Culture : The collective attitudes, values, and beliefs that shape the environment of an organization. It includes how employees interact with each other, with customers, and with other stakeholders. Communication Styles : Whether formal or informal, open or hierarchical, communication norms determine how information flows within the company. Decision-Making : The way decisions are made, whether collaboratively or by top management, and how transparent these decisions are to employees. Work Ethic and Responsibility : Norms around productivity, accountability, and professional conduct, such as punctuality and respect for deadlines.

6. Building Trust : Strong corporate norms, etiquette and governance create trust among employees, clients, and investors. Legal Protection : Proper governance ensures that the company operates within the legal framework, reducing the risk of lawsuits or penalties. Enhanced Reputation : Companies with a solid foundation in these areas tend to have better reputations, attracting talent, customers, and investors. Effective Operations : Clear guidelines and respectful behavior help maintain smooth and productive operations, reducing misunderstandings and conflicts.

7. BUSINESS ETIQUETTES Meaning-It involves building relationships with people . It helps to present yourself effectively so that you can develop better communication and mutual trust . Things to remember-Dressing appropriately, standing & sitting in right place at right time, good posture, physically presentable, etc.

8. VISITING CARD ETIQUETTE Visiting card is nothing but a small document which bears the name, designation of the individual concerned as well as the organization’s name and other necessary contact details. A Visiting card must include : Name of the individual concerned. His/her designation. Organization’s name/Logo. Website of the organization. Address of the organization. Contact number and email id.

9. Desk Etiquette Keep your workstation clean and organized. Make sure you don’t throw paper and wrappings here and there. Throw them in dustbin. Throw all unwanted pens, pencils, highlighters, erasers, markers and so on. Keep all your stationery items at their proper places. Avoid keeping stacks of files at your desk. Keep them at their respective drawers with a label on top of each file to avoid unnecessary searching. Avoid bringing soft toys, photo frames , candle stands to work . You can use professional pen stands diaries.

10. HANDSHAKE ETIQUETTES Making a good first impression is essential in many social and business situations , so learn the proper way to shake hands. This gives you the opportunity to establish your friendliness and accessibility. Practice with friends or family members before you start shaking the hands of strangers. Remember that people often initially judge you by your handshake, so make sure it shows your confidence and pleasant personality.

11. 1 .  Know when to initiate the handshake . The person in a higher position of authority or age should be the first one to extend a hand. For example, if you are interviewing for a job, the interviewer should be the one to take the lead. 2.  Stand and look the other person in the eye before shaking hands. If you are sitting, rise before extending your hand. This shows respect and puts you on the same level as the other person. Make eye contact and offer a sincere smile.

12. 3 .   Your handshake should be firm but not crushing. You don’t want to offer a limp hand because it gives the impression of weakness. However, this does not mean you should crush the other person’s hand. Be firm but not overpowering. 4 .   Be aware of your other hand. Most people use their right hands unless they have a reason to use the left. Don’t have your left hand in your pocket because this appears defensive. In most business situations, you shouldn’t use your left hand to touch the other person’s arm.

13. OFFICE ETIQUETTE (OFFICE MANNERS) 1.Always act with honesty and dignity. 2.Chewing gum and popping bubble gum in the presence of co-workers is neither cool nor dignified . 3.Never do it whilst attending customers. 4.Wear appropriate office attire, for example correct footwear, not thongs (flip flops) - they are strictly casual or beachwear. 5.No exposed midriff to display tattoos and body piercing. 6.Be neat, clean and as conservative as the business requires you to be . 7.We are put off by smelly people. So, be sure to shower regularly and use a suitable deodorant. 8.Do not cough or sneeze in anyone's direction. Use a tissue, if possible, to contain the germs and then say "Excuse me“. 9.The essence of good manners and etiquette is to be respectful and courteous at all times and with everybody . 10.Therefore, treat your co-workers, cleaners, maintenance people and others with respect and courtesy .

14. how can you develop all these qualities ??

15. Introduction to Personality Development "Personality development is the process of enhancing one’s characteristics, behavior, and mindset to achieve personal and professional goals." Importance: Builds self-confidence Enhances communication skills Promotes positive behavior Helps achieve success in life

16. What is Personality? Combination of: Behavior Attitudes Emotions Types of Personality: Introvert Extrovert

17. Importance of Personality Development Improves communication skills Boosts confidence and self-esteem Builds a positive attitude Enhances decision-making and problem-solving Promotes leadership and teamwork

18. Key Aspects of Personality Development Self-Awareness Positive Thinking Communication Skills Body Language Time Management Confidence Building

19. Steps for Personality Development Set clear goals Identify strengths and weaknesses Build a positive mindset Develop good communication skills Cultivate habits like reading and learning Manage time effectively Stay physically and mentally fit

20. Communication Skills Importance of communication: Verbal and Non-Verbal Listening skills Tips to improve: Speak clearly and confidently Maintain eye contact Active listening Use proper body language

21. Positive Thinking Focus on the good in every situation Strategies: Gratitude journaling Avoiding negative self-talk Surround yourself with positive people

22. C onfidence Building Overcome fears Embrace challenges Tips: Practice regularly Learn from failures Celebrate small successes

23. Time Management Prioritizing task. Set a plan. Be committed to your present task. Donot postpone things. Line up things well in a proper schedule. Reward yourself. Cover up back logs things well.

24. Habits for Personality Development Daily habits that build character: Reading Meditation Physical exercise Goal setting and planning

25. Practical Exercises Role-playing scenarios Group discussions Confidence-building activities