Crisis Management with history examples.pptx

Crisis Management with history examples

1. By: Ahmed Sakr Ahmed Mostafa Ahmed El Sayed Osama Khaled Ziyad Mahmoud

2. Outlines What is a Crisis? 1 Historical Examples 2 Communicating Effectively 3 Recovering 4 Management Cycle 5

3. 4 What is a crisis? Definition and Causes:

4. 6 CAUTIOUS REALIZATION CRISIS RESPONSE RECOVERY Look for warning indicators and take precautionary steps. Crisis occurs and actions taken to limit its spread Review the crisis management effort and learn from it  Active search and reduction of risk factors A concerted attempt to reestablish normal activities !

5. Technological Crisis Personnel Crisis Financial Crisis Natural Crisis

6. Wall street crash 1929 Prices started declining between September and October 1929 On October 29 (Black Tuesday) over 16 million shares were traded causing stock market to collapse Accelerated global economic collapse which was one of the causes of great depression By 1933 30% of US workforce was unemployed

7. Chernobyl disaster 1986 Approximately 4000 in the three most contaminated former USSR states Over 350000 people had to evacuate because of radiation Worst nuclear disaster in history in terms of cost and casualties Rated 7 (highest rating) at International Nuclear Event scale

8. Miniseries about the events during the Chernobyl disaster Novella that narrates experiences of two ranch workers, who move from place to place in search of new job opportunities during the Great Depression in United States

9. Recovering From a Crisis 14 This is the turning point where you can turn a challenge into an opportunity.

10. 15 Successful organizations learn from failure and success . Root cause analysis helps identify the cause of a problem and learn for a better future response. Recovering

11. 16 Insurance team 3 Disaster Recovery Team 1 Safety team 2 Disaster Recovery Team This section shows which team members need to be contacted and ready to act when problems arise. Safety team DR. Teams should be ready to maintain vital services, if possible, to ensure safety of staff and data. Insurance team This step summarize the different insurance coverage associated with the physical and IT environment of the organization.

12. Communicating Effectively 17 Importance How to communicate effectively Communication Barriers

13. Importance 18 Effective communication helps us better understand people and situations, resolve differences, and build trust and respect. Effective communication can help you influence others 80% of workplace issues that may lead to a crisis are communication related.

14. Communicating Effectively 19 Be brief Have manners Enrich your talk Be clear Enunciate MEMOS AND LETTERS VIDEO ONLINE DISCUSSION GROUPS LIVE SPEECHES FACE-TO-FACE CONVERSATIONS EMAIL VOICE- MAIL TELEPHONE CONVERSATIONS VIDEO CONFERENCE

15. 20

16. Nonverbal Communication 21 Developing the ability to understand and use nonverbal communication can help you express what you really mean .

17. “The Single biggest problem in communication is th e illusion that it has taken place “ George Bernard Shaw

18. Crisis Management Cycle 23 01 Identification Organizational Misdeed Crisis Deception Crisis Workplace Violence Crisis Skewed Value Crisis Rumors Crisis

19. Crisis Management Cycle 02 Preparation Vulnerability Assessment Crisis Planning

20. Crisis Management Cycle 03 Prevention Anticipate and have a plan Respond immediately Do not over talk Always tell the truth Accept responsibility

21. Crisis Management Cycle 04 Response Set of planning scenarios Set of response modules Preset activation protocols Clear communication channels

22. Crisis Management Cycle 05 Recovery Organizations must be able to carry on with their business in the middle of the crisis, while simultaneously planning for how they will recover from the damage the crisis caused.

23. Being Challenged In Life Is Inevitable Being Defeated Is Optional. Thank You