Crm in Amazon

Deep analysis of Amazon.com in customer relationship management. It gives insite about crm. How Amazon uses it to expand their business.

1. CRM Assignment

2. Analyze the web portal of any company and find out the strategies maintained for its Online traffic and selling strategies. Company: Amazon.com

3. WHAT IS CRM? It is an information industry term for methodology, software and usually internet capabilities that help an enterprise manage customer relations in an organized way.

4. CRM in E-Commerce Industry: To improve their relationships and stay organized. To get a single view of customer. Optimize your marketing Over time. Improve customer service.

5. Top 5 ways Amazon uses CRM: Data collection Personal data storage Recommendation Customer support Kindle marketplace

6. CRM strategy used by Amazon Investment Relationships Relevance Values Touch points

7. Strategies… Retain the customer Learning Technology Stakeholders

8. Bibliography https://free-samples/amazon-crm-systems-case-study https://www.channelreply.com/blog/view/amazon-crm-strategy https://www.channelreply.com/blog/view/amazon-crm-strategy https://www.business2community.com/marketing/relationship-marketing-my-amazon-crm-experience-0350111

9. Thank You