CSDM Presentation and Naming Conventions

Presentation about CSDM and Naming Convention

1. Creative tech for Better Change
1
CSDM Presentation
and
Naming
conventions

2. 2
Introduction

3. Introduction & Objectifs du Document
3
Introduction
Objectifs
LeCommonServiceDataModelpermetdemodéliserlesServicesetcomposantsselonlaphiliosophie
del’éditeurServiceNow,quiestutiliséeparl’ensembledesapplicationsetmodulesdisponiblessurla
plateforme.CepremieratelierviseàintroduirelesconceptsduCSDM,etàinitierlataxonomiedes
ServicesdelaCILE.
•
PrésenterlesconceptsthéoriquesdeCSDM
•
Présenterlesexemplesdemodélisationdeservicesaucasparcas
•
Présenterlesoutilsdetaxonomiedeservices
•
InitierlataxonomiedesServicesCILE

4. 4
CSDM Model
Overview and class
definitions

5. What is CSDM?
What is CSDM?
CSDM 2.0
•Standard terms and definitions.
•Best practice for CMDB Data Modeling and
Data Management.
•Out of the box CMDB core tables.
•Guidance on service modeling.
•Recommended mappings.
What is it NOT?
CSDM 2.0
NOT a final Solution
•Not a process or implementation guide for
ITSM, SPM, APM, EM, or other products.
•Not a set of reports.
•Not code to install.
•Not a SKU or product we sell.
•Not an automatic fix for past
implementations.

6. CSDM high level use cases
DesignDesign DesignManage
Design
Consume
•Understand CI’srelated to an application
and business capabilities to identify
redundancies, monitor costs and make
better investment decisions around
roadmap
•Support investment decisions by
Identifying all end of lifesoftware for a
business application
•Identify the number of at-risk applications
supporting critical services (which need to
undergo application assessment)
•Understand where to design security
controls for applications and technology
sharing sensitive data (PII, PCI DSS, HIPAA)
•Understand services, ownership, cost,
scope of what is offered and request
access to the services
•Report on aggregated Service
performance for a Service Portfolio
•View the Service dependencies on
underlying technology and technology
services
•Be aware of upcoming impacts and
changes on supporting technology
•Understand services, service offerings,
service support and all relationships to
underlying configuration Items
•Determine the impact of an incident or
change, the causal CI’s, who the
consumers are
•Manage service commitments, and
monitor/report the availability of a
technical service
•Roll up alerts for technology components
to have insight into events for critical
Technical Services (including security
vulnerabilities)
•Understand the costs to run technical
services

7. Domain
Design
Manage Technical Services
Sell / Consume
Foundation
Common Service Data Model 3.0
Quick Reference

8. 8 © 2020 ServiceNow, Inc. All Rights Reserved.
Modules
CSDM
Modules
Change
Mgmt
Release / Deploy
Solution
Service Transition
Commit
Run Jobs
Change
CSDM use cases across the value chain
Define
Service
Create Service
& Offer
Develop
Solution
Continuous
Integration
Test Solution
Continuous
Test
Project
Portfolio
Service
Portfolio
DevOps
Service Offering
Application
Service
Infrastructure
CI’s
Software
Manage
Project
Manage Delivery /
Financials
*Governance, Risk,
Compliance
Request
Catalogue
Technical
Service
Offering
PPM/ Agile
Test
Mgmt
Demand
Idea Evaluation
Ideas Investment
Prioritise demandsInvestment Strategy
& funding decision
Idea Portal
Demand
Mgmt
Application
Portfolio
Business
Capability
Business
Application
Information
Object
Continuous Risk Monitoring & Management
Change
Mgmt
Change Event
Event
Mgmt
*Vulnerabilit
y Response
Incident
Security
Incident
CSDMValue Chain
Build ServicePlan RunCustomer
s
ManageDesignConsume
Products
*These products are used across the entire lifecycle at any point, however only
certain use cases are indicated as part of the value chain diagram
Problem
Request /
Incident
IncidentRequest
Request
Mgmt
Portal
Catalogue
Incident
Mgmt
Problem
Mgmt
Find
Service
Monitor
Manage & Run
the Business
Discovery
Service
Mapping
*SW/HW
Asset
Operate Finance
*Finance
Mgmt
Continuous Security Monitoring

9. Definitions / Naming conventions
What is a Service?
A service is a means of delivering value to
customers by facilitating outcomes customers
want to achieve without the ownership of specific
costs and risks.
This is consistent with the base definition of
“service” in ITIL 3 and IT4IT v2.1.
Services typically have three aspects: the
interaction, the offering, and the service system.
ServiceNow ships with three OOB service types,
they are application, business, and technical.

10. Definitions / Naming conventions
○
Businessservicesareassociatedwithbusinessusers.
TheyarerelatedtoConsumersorCustomersofthe
organization.
○
Businessservicesareoftenorderablebyusers.
○
TheyareusedinITSMprocesses
○
Identifystrategicbusinessvalue
○
Theymay,ormaynotrelyontechnology
infrastructurethatyoumanageinyourCMDB.

12. Definitions / Naming conventions
○
Businessservicesareassociatedwithbusinessusers.
○
Businessservicesareoftenorderablebyusers.
○
TheyareusedinITSMprocesses
○
TheyarerelatedtoConsumersorCustomersofthe
organization.
○
Theymay,ormaynotrelyontechnology
infrastructurethatyoumanageinyourCMDB.
Business Service offering
Service offerings are the starting point for
configuring Service Portfolio Management
(SPM).
Service offerings (SO) consist of one or more
service commitments that uniquely define the
level of service in terms of availability, scope,
pricing, and other factors.
For example, an organization may offer two
levels of desktop support in your organization:
“standard”offering of upgrades and virus
protection
“executive”offering with the standard
commitments plus some type of response
guarantee such as 30 minutes between 8-5 on
weekdays

13. Definitions / Naming conventions
○
YoucanidentifyanentrypointtoaccesstheApplicationService.
○
ApplicationService–OOBtablesintheCMDBmeanttoidentifythe
deploymentsoftherelatedbusinessapplication.
○
Youmayhaveseveralapplicationservicesrepresentingeachunique
deployment including environment (dev/qa/prod) and
location/geography(emea/na/apac).
○
ThisCIwilloftenbetheobjectchosenwhenanincidentcaller
identifiesanissuewithanenterpriseapplication(Nova).
○
Theapplicationserviceisthegluethattiesalltheelementsofthe
CSDMtogetherwhereapplicationsarepresent.

15. Definitions / Naming conventions
○
BusinessApplicationtableintheCMDBmeantto
houseyourinventory/portfolioofapplicationsand
theirmeta-data.
○
ThisisNOTanoperationalCIandisnotusedin
incident,problemandchange
○
Itrepresentsallinstancesoftheapplication.
○
ItisusedinServiceNowbyAPM(ITBM)tomanage
theBusinessapplicationcosts,lifecycle;Anddrive
investmentofmoneyand/orefforts.

16. Definitions / Naming conventions
○
Application–ThistableisNOTyourinventoryofapplications.
○
Itismeanttorepresentthediscoverableinstanceofan
application:coderelatedtoaprocessrunningonahost.Itis
atechnicalCIcreatedandmaintainedbydiscovery.
○
Thoughtheapplicationmaybethefinalcauseofanincident,
withouteventmanagement,itmaynotbetheinitial
offender.Withdiscoveryinplace,applicationswillbe
automaticallyrelatedtotheirhost,providinganimpact
hierarchyfromservertohostedapplications.Manual
populationoftheApplicationtableisnotrecommended

18. Definitions / Naming conventions
○
Youcanidentifyan entrypoint toaccessthe
ApplicationService.

20. Definitions / Naming conventions
Technical Service offering
Technical service offering is a service offering
type defined as a stratification of the technical
service into options including:
localization/geography,
environment,
pricing,
availability,
capability,
support group
packaging options,
…

21. Definitions / Naming conventions
Examples of Technical Service and Service offering
modelisation
Example 1 : Feature Based Offering
Ideal model if you have one
technology provider (support
teams) delivering different features
or options.

22. Definitions / Naming conventions
Examples of Technical Service and Service offering
modelisation
Example 2 : Performance Based
Offering
Ideal model if you have multiple
technology providers (support
teams) delivering different features
or options.

23. Definitions / Naming conventions
Examples of Technical Service and Service offering
modelisation
Example 3 : No Technical Service
Offerings
Simpler model, applicable if you
have different technology providers
(support teams) each providing a
specific service.

24. CSM-specific data model
Sold Productin CSM, which represents the product purchased by a customer,
Linked to a SO
Install base Itemin CSM, which represents the products installed or deployed by
a customer.
Install Base Item are Configuration Items (CIs) consumed by the customer and
generally reference Application Services in case of SaaS products.
Multiple sold products can be deployed on a given install base item

25. 25
Model Examples

26. © 2022 ServiceNow, Inc. All Rights Reserved. 26
ServiceNowName (Fill this out)Description
Business Application
[cmdb_ci_business_appl]
Business Application
Application Service
[cmdb_ci_services_discovered]
Application
Deployed instance
Technical Service Offering
[service_offering] classification of
Technical
Technical Service offering that
Administrates/Develops/Supports the
Application (may have more than 1
Technical Service
[cmdb_ci_technical_service]
The high-level Technology Service provided by
IT (Parent Service)
Business Service Offering
[service_offering] classification of
Business
Business Service offering that is End User friendly
–May have multiple catalog request items
associated
Business Service Offering
[service_offering] classification of
Business
Business Service offering that is End User friendly
–May have multiple catalog request items
associated
Business Service
[cmdb_ci_business_service]
Business Service -high level related to what the
company provides in order to meet “what they
do” capabilities
CSDM Lexicon for [Name of App] (Run)

27. © 2022 ServiceNow, Inc. All Rights Reserved. 27
ServiceNowName (Fill this out)Description
Business Capability
[cmdb_ci_business_capability]
Business Capability
Business Application
[cmdb_ci_business_appl]
Business Application
Application Service
[cmdb_ci_services_discovered]
Application
Deployed instance
Technical Service Offering
[service_offering] classification of
Technical
Technical Service offering that
Administrates/Develops/Supports the Application
(may have more than 1)
Technical Service
[cmdb_ci_technical_service]
The high-level Technology Service provided by IT
(Parent Service)
Business Service Offering
[service_offering] classification of
Business
Business Service offering that is End User friendly –
May have multiple catalog request items
associated
Business Service Offering
[service_offering] classification of
Business
Business Service offering that is End User friendly –
May have multiple catalog request items
associated
Business Service
[cmdb_ci_business_service]
Business Service -high level related to what the
company provides in order to meet “what they
do” capabilities
CSDM Lexicon for [Name of App] (Fly)
SaaS with On Premise Systems
Platform Host and
Platform App Example

28. © 2022 ServiceNow, Inc. All Rights Reserved. 28
QADevQADev
QADevQADev
ServiceNow Platform (Run)
Business
Application
ServiceNow
Mid Server
Business
Application
HR Service
Delivery
Infrastructure
Server123
Business
Service
Onboarding
Bus Service
Offering
Mobile
Onboarding
Depends
On
Runs On
Bus Service
Offering
Enterprise
Onboarding
Platform
Apps
Architecture
Type
Tech Service
Offering
Windows
Mgmt
Tech Service
Offering
SN Discovery
Admin
Contains
QADev
Application
Service
SN Tokyo
Prod
Consumes
Contains
Architecture Types:
Platform App
Platform Host
= ServiceMapping
Manage Technical
Design
Consume
Business
Application
ServiceNow
Platform
Platform
Host
Re
f
Application
Service
Mid Server
Prod
Application
Service
Change
Mgmt Prod
Application
Service
HR Service
Delivery ProdApplication
java@server
123
Dynamic CI
Group
Query: All Win
Servers
Tech Service
Offering
ServiceNow
Administration
Business
Application
ServiceNow
Discovery
Application
Service
Discovery
Prod
Business
Application
SN Change
Mgmt
Technology
Service
Hosting
Services
Tech Service
Offering
Middleware
Mgmt
Consumes
ConsumesConsumes
Contains
Reference
Tech Service
Offering
ServiceNow
Administration
Technology
Service
Platform
Services
Contains
SaaS with On Premise Systems
Reference
Re
f
Contains
Consumes

29. © 2022 ServiceNow, Inc. All Rights Reserved. 29
ServiceNowName (Fill this out)Description
Business Application
[cmdb_ci_business_appl]
ServiceNow Platform (Platform) SaaS
ServiceNow Discovery (Platform Host) SaaS
ServiceNow MID Server (Platform Host) On Premise
SN Change Management(Platform Host) SaaS
HR Service Delivery (Platform Host) SaaS
Platform Host
Platform Application(s)
Application Service
[cmdb_ci_services_discovered]
ServiceNow Tokyo Prod
ServiceNow Discovery Prod
ServiceNow MID Server
ServiceNow Change Mgmt Prod
ServiceNow HR Service Delivery Prod
Application
Deployed instance
Technical Service Offering
[service_offering] classification of
Technical
ServiceNow Discovery Administration
Discovery Admin
Technical Service offering that
Administrates/Develops/Supports the
Application (may have more than 1
Technical Service
[cmdb_ci_technical_service]
Platform Services The high-level Technology Service(s) provided by
IT (Parent Service)
Technical Service
[cmdb_ci_technical_service]
Compute/Hosting Services (Contains the CIs that are in same class)The high-level Technology Service(s) provided by
IT (Parent Service)
Business Service Offering
[service_offering] classification of
Business
Mobile OnboardingBusiness Service offering that is End User friendly –
May have multiple catalog request items
associated
Business Service Offering
[service_offering] classification of
Business
Enterprise OnboardingBusiness Service offering that is End User friendly –
May have multiple catalog request items
associated
Business Service
[cmdb_ci_business_service]
Onboarding Services
Business Service -high level related to what the
company provides in order to meet “what they
do” capabilities
CSDM Lexicon for ServiceNow (Run)
Platform Host and
Platform App Example
SaaS with On Premise Systems

30. © 2022 ServiceNow, Inc. All Rights Reserved. 30
QADev
QADev
QADev
QADevQADev
ServiceNow Platform (Fly)
Business
Capability (1.1)
IT Service &
Operations
Management
Business
Application
ServiceNow
Mid Server Business
Application
HR Service
Delivery
Infrastructure
Server123
Provided By
Provided By
Business
Service
Onboarding
Bus Service
Offering
Mobile
Onboarding
Depen
ds On
Runs On
Portfolio
Human
Resources
Portfolio
Category
New
Employee
Bus Service
Offering
Enterprise
Onboarding
Business
Capability (1.2)
Human
Resource
ManagementPlatform
Apps
Architecture
Type
Tech Service
Offering
Windows
Mgmt
Technology
Service
Platform
Services
Tech Service
Offering
SN Discovery
Admin
Contains
Application
Service
SN Tokyo
Prod
Consumes
Contains
Architecture Types:
Platform App
Platform Host
APM implementation
SPM/DPM
implementation
= ServiceMapping
Manage Technical
Design
Consume
Business
Application
ServiceNow
Platform
Platform
Host
Re
f
Application
Service
Mid Server
Prod
Application
Service
Change
Mgmt Prod
Application
Service
HR Service
Delivery ProdApplication
java@server
123
Dynamic CI
Group
Query: All Win
Servers
Tech Service
Offering
ServiceNow
Administration
Business
Application
ServiceNow
Discovery
Application
Service
Discovery
Prod
Business
Application
SN Change
Mgmt
Technology
Service
Hosting
Services
Tech Service
Offering
Middleware
Mgmt
ConsumesConsumesConsumes
Contains
Reference
Tech Service
Offering
ServiceNow
Administration
Technology
Service
Platform
Services
Contains
SaaS with On Premise Systems
Reference
Provided By
Reference
Reference
Technology
Service
Platform
Services
*
ITSM Portfolio that provides the
capability for IT Service and Operations
Mgmt is not shown in this diagram.
*

31. © 2022 ServiceNow, Inc. All Rights Reserved. 31
ServiceNowName (Fill this out)Description
Business Capability
[cmdb_ci_business_capability]
IT Service & Operations Management
Human Resource Management
Business Capability
Business Application
[cmdb_ci_business_appl]
ServiceNow Platform (Platform) SaaS
ServiceNow Discovery (Platform Host) SaaS
ServiceNow MID Server (Platform Host) On Premise
SN Change Management(Platform Host) SaaS
HR Service Delivery (Platform Host) SaaS
Business Application
Application Service
[cmdb_ci_services_discovered]
ServiceNow Tokyo Prod
ServiceNow Discovery Prod
ServiceNow MID Server
ServiceNow Change Mgmt Prod
ServiceNow HR Service Delivery Prod
Application
Deployed instance
Technical Service Offering
[service_offering] classification of
Technical
ServiceNow Discovery Administration
Discovery Admin
Technical Service offering that
Administrates/Develops/Supports the Application
(may have more than 1)
Technical Service
[cmdb_ci_technical_service]
Platform Services The high-level Technology Service provided by IT
(Parent Service)
Business Service Offering
[service_offering] classification of
Business
Compute/Hosting Services (Contains the CIs that are in same class)Business Service offering that is End User friendly –
May have multiple catalog request items
associated
Business Service Offering
[service_offering] classification of
Business
Mobile OnboardingBusiness Service offering that is End User friendly –
May have multiple catalog request items
associated
Business Service
[cmdb_ci_business_service]
Enterprise OnboardingBusiness Service -high level related to what the
company provides in order to meet “what they
do” capabilities
CSDM Lexicon for ServiceNow (Fly)
SaaS with On Premise Systems
Platform Host and
Platform App Example

32. © 2022 ServiceNow, Inc. All Rights Reserved. 32
QADev
QADev
SAP Platform (Run)
Business
Application
SAP
Manufacturing
Infrastructure
Server123
Business Service
Manufacturing
Mgmt
Bus Service
Offering
Inventory
Mgmt
Depends
On
Runs On
Bus Service
Offering
Product Line
Status
Platform
Apps
Tech Service
Offering
Windows
Mgmt
Contains
Application
Service
SAP Host
Prod
Consumes
Contains
Architecture Types:
Platform App
Platform Host
= Service
Mapping
Manage Technical
Design
Consume
Business
Application
SAP Platform
Platform
Host
Application
Service
SAP ERP Prod
Application
Service
SAP MfgProd
Application
java@server
123
Dynamic CI
Group
Query: All Win
Servers
Tech Service
Offering
SAP
Administration
US
Business
Application
SAP ERP
Technology
Service
Hosting
Services
Tech Service
Offering
SAP
Administration
Consumes
Consumes
Reference
Technology
Service
Application
Mgmt Services
On Premise Systems –One Location
Reference
Reference
Reference
Tech Service
Offering
SAP Reporting Contains
Technology
Service
Platform
Services

33. © 2022 ServiceNow, Inc. All Rights Reserved. 33
ServiceNowName (Fill this out)Description
Business Application
[cmdb_ci_business_appl]
SAP (Platform)
SAP ERP (Host)
SAP Manufacturing (Host)
Business Application
Application Service
[cmdb_ci_services_discovered]
SAP Host Prod
SAP *MfgProd
SAP ERP Prod
Application
Deployed instance
Technical Service Offering
[service_offering] classification of
Technical
SAP Administration US (Support group is US based)
SAP Administration EMEA (Support group is EMEA based)
Technical Service offering that
Administrates/Develops/Supports the Application (may
have more than 1
Technical Service
[cmdb_ci_technical_service]
Application Management ServicesThe high-level Technology Service provided by IT
(Parent Service)
Business Service Offering
[service_offering] classification of
Business
Inventory Mgmt EMEA (Service Desk for Tier 1 support is EMEA based)
Business Service offering that is End User friendly –May
have multiple catalog request items associated
Business Service Offering
[service_offering] classification of
Business
Product Line Status (Service Desk is US based support team)
Business Service offering that is End User friendly –May
have multiple catalog request items associated
Business Service
[cmdb_ci_business_service]
Manufacturing Mgmt Services
Business Service -high level related to what the
company provides in order to meet “what they do”
capabilities
Business Service Offering
[service_offering] classification of
Business
SAP Finance
Business Service offering that is End User friendly –May
have multiple catalog request items associated
Business Service
[cmdb_ci_business_service]
Financial Services
Business Service -high level related to what the
company provides in order to meet “what they do”
capabilities
CSDM Lexicon for SAP (Run)
(Multiple Locations/Support)
*Manufacturin
g

34. © 2022 ServiceNow, Inc. All Rights Reserved. 34
CI
Switch
Exchange02
Application
Service
Exchange
Dev
O365 Platform (Run)
Business
Application
Exchange
Business
Application
SharePoint
Online
Business
Application
Teams
CI
Exchange01
Bus Service
File Share
Bus Service
Offering
SharePoint
Sites
Depends On
Application
Service
SharePoint
SaaS
Bus Service
Offering
Outlook
Platform
App
Platform
Host
Architecture Type
Application
Exchange
Tech Service Offering
Exchange
Administration
Tech Service Offering
Windows Server
Admin
Technical Service
Application Mgmt
Services
Technical Service
Hosting Services
Application
Service
Exchange
Prod
Business
Application
O365 E5
Application
Service
Teams SaaS
Service mapping
Architecture Type Bus Service
Offering
Teams
Ref
Ref
Technical Service
Network Services
Tech Service Offering
Network Admin
CI
Router
Bus Service
Email Services
= Service Mapping
Consumes
Manage Technical
Design
Consume
Consumes
Depends On
Depends On
Consumes
Dynamic CI Group
Windows Server
Dynamic CI Group
Routers
Contains
Contains
Contains
Contains
Contains
Query based
Query based
Bus Service
Direct
Messaging
Services
Application
Service
Active
Directory
2018 Prod
Business
Application
Active
Directory
Sends Data to
Service Offering
Active Directory
Administration
Technical Service
Identity and Access
Mgmt
Ref
Ref
Ref
Ref
Ref
Contains
Service Portfolio
Communication
Ref
Ref

35. © 2022 ServiceNow, Inc. All Rights Reserved. 35
ServiceNowName (Fill this out)Description
Business Application
[cmdb_ci_business_appl]
O365 E5
Business Application
Application Service
[cmdb_ci_services_discovered]
Teams
SharePoint Online
*Exchange Prod
*on prem
Application
Deployed instance
Technical Service Offering
[service_offering] classification of
Technical
Exchange Administration
Technical Service offering that
Administrates/Develops/Supports the
Application (may have more than 1)
Technical Service
[cmdb_ci_technical_service]
Application Mgmt Services
The high-level Technology Service provided by
IT (Parent Service)
Business Service Offering
[service_offering] classification of
Business
Outlook
Teams
Business Service offering that is End User friendly
–May have multiple catalog request items
associated
Business Service
[cmdb_ci_business_service]
CommunicationBusiness Service -high level related to what the
company provides in order to meet “what they
do” capabilities
Business Service Offering
[service_offering] classification of
Business
SharePoint SitesBusiness Service offering that is End User friendly
–May have multiple catalog request items
associated
Business Service
[cmdb_ci_business_service]
File Share
Business Service -high level related to what the
company provides in order to meet “what they
do” capabilities
CSDM Lexicon for O365(Run)

36. Example: Microservices: stand –alone API (shared)
Application Service
Phone Ordering
Application Service
Order Management
Business Capability (1.1)
Finance
Business Application
Tax calculation
Infrastructure
Server123
Provided By
Application
Tax Calc Java
Application Service
Tax Calc 2021 Prod
Technical Service
Tax Calc API
Business Application
Currency Conversion
Application Service
Services Management
Product Model
Tax Calc 2021
Depends On
Technical Service Offering
Tax Calc Americas
Provided By

37. Service model: EXPO
Customer Extranet portal
Business Capability (1.1)
Enterprise support
Business Application
EXPO
Provided By
Provided By
Business Service
Extranet portal
Offering
Internal access
Contains
Sends Data to
Portfolio
IT Services
Portfolio Category
Web
Offering
Partner access
Business Capability (1.2)
Manage communication
Consumes
Application Service
EXPO Prod
Tech Service Tech Service
Offering
Chatroom
Tech Service Tech Service
Offering
CMS
Manage Technical
Design
Consume
Application Service
EXPO Acc
Application Service
Active Directory
Application Service
WebQuery prod
Tech Service Tech Service
Offering
MySQL
Tech Service Tech Service
Offering
RedHat EL 7.3
Server
Server1
Server
Server2
Server
Server3
Application
MySQL@server1
Application
Zullip@server2
Application
Wordpress@server3
Contains
Contains
Contains
Runs On
Runs On
Runs On
Contains
Depends on
Sends Data to

38. Tech Service
Offering
Linux Admin
Hosting/
Compute
Services
Technical
Service
REF
Contains
Tech Services and Offering using Dynamic CI Groups
Tech Service
Offering
Windows
Admin
CI
Windows
Server
Support and Approval
Groups
Windows
Server CMDB
records
CI
Linux Server
Linux Server
CMDB records
CMDB GroupDynamic CI
Group
UK Servers
Dynamic CI
Group
Exchange
Servers
Contains
CMDB Query
Or Encoded
Query
Support and Approval
Groups
CMDB Group
CMDB Query
Or Encoded
Query
REF
Manage Technical

39. Application
Service
SAP Prod
Application
Service
MS Exchange
2016 Prod
Business
Application
MS Active
Directory
Infrastructure
Server123
Depends on
Application
Service
SN Prod
Runs On
Application
Service
Box Prod
Sends data to
Application
ADFS@server123
Consumes
Tech Service Offering
Windows Administration
Technology
Service
Identity Mgmt
Technology Service
Hosting Services
Application
Service
Active
Directory 2018
Prod
Contains
Application
DS1@server456
Sends data to
Sends data to
Infrastructure
Server456
Runs On
Application
WebProxy@serverabc
Infrastructure
Serverabc
Runs On
Application
Azure AD-
Connect@server789
Infrastructure
Server789
Runs On
Application
Service
Azure Active
Directory
Contains
Business
Application
NetIQ
eDirectory
Business
Application
OpenLDAP
Shared Technical Service Example
Business
Capability (1.1)
Directory Service
Management
Tech Service
Offering
Active Directory
Administration
Support
S
L
A
Manage Technical
Design
Consume
*
Business Service Offerings
and Business Services that
depend on the Application
Services may not be
depicted in this diagram
Service
Offering
Box
Depends on
Bus Service
File Sharing
Ref