CT Introduction-Service&Product2013dfsdfsdf.ppt

CT Introduction-Service&Product2013.ppt

1. China Telecom Corporation
Focus, Innovation
Optimization

2. 1
Overview of CT and Service System
2
Agenda
Create value to Partner
3
Innovative Product and Applications

3. Overview of CT in 2012Overview of CT in 2012
Biggest Fixed line
operator, biggest PSTN
of the world, More than
165 million subscriber
Biggest CDMA
Operator, more than 170
million mobile user
Biggest Internet
provider in China, than
more 65 million
broadband user
2000-2012
FORTUNE500

4. Award of CTAward of CT
Compare with Int Carriers on Main
finance Index
15. 9%
49. 9%
34. 6%
51. 7%
9. 7%
32. 8%
20. 2%
55. 7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
收入利润率 EBI TDA率 经营现金流
收入比
资产负债率
Profit margin EBITDA Cash
flow/
Revenue
Asset liability
ratio
CT Int Carriers

5. Strategy Strategy
企业使命
Corporate Mission
战略目标
Strategic Goal
Let the
customers
fully enjoy a
new
information
life
经营理念
Operation Philosophy
Be a world-
class
integrated
information
service
provider
Pursue mutual
growth of
corporate
value and
customer
value
Customer first
Service foremost
服务理念
Service Philosophy
Centered around the strategy of "Customer-Centered around the strategy of "Customer-
focused Innovative Information“,focused Innovative Information“,
To be one of the leader in the integrated To be one of the leader in the integrated
information services providers information services providers

6. The transformation goals in the next three yearsThe transformation goals in the next three years
Information-based
Based on the infrastructure construction in
information and telecommunication,
Enter the new areas of IP telecommunication、IT
technology、information& information application
and “3I”
Customer-focused
Develop new information areas, focused on the new
demands、excavate、fulfil and the value
rebuilding in information construction from our
regular clients,
 Customer first, organize operation and deliver
resources based on the customer
Innovations
 It’s the constant innovation in developing new
information areas and it’s based on customers’ work
and system innovation
 Holding on the combination in peoples
innovation、efficient innovation、independent
innovation and value-chain cooperation
•ICT
•
Information
• APP
•IT
•IP
•“3I”
•IPTV
Innovation
Customer
Focus
Full Info provider
•Chance

7. Professional One Stop Service of the Last DecadeProfessional One Stop Service of the Last Decade
CT is the first telecom operator in China to
provide One Stop Service and owns the most
mature service channel
One stop service for LL, IPLC, IEPL, MPLS
VPN, iVPN and industry applications
Single point of
contact brings you
full services
Full End to End
One-Stop-Shop
Service
One Interface
SI &
Outsourcing
One Interface
Consultation
One Interface
Ordering
One Interface
Billing
One Interface
Technical
Support
One Interface
Fault Report
China Telecom
Headquarter
VIP Department
China Telecom
Provincial
VIP Department &
Oversea Branches
China Telecom
Local City
VIP Department
Chief Account
Manager

8. Local G&E Dept
CTSI/Network
/R&D Centers
HQ G&E Dept
Marketing System
Support System
Provincial G&E Dept
Cluster
Enterprise
Govern
-ment
Process
Provincial SI/Network
Maintenance
Local SI/Network
Maintenance
Support
Align
Process
Same KPI
Same Goal
Customer Oriented Sales & Service SystemCustomer Oriented Sales & Service System
 Built 3 professional level
Vertical sales Sys
 Central Key
product/App planning
Efficient flat process
management
 Close Cooperation with
related support Dept
 Embedded staff from
networks Dept
ICT support
Project oriented work
flow
 Associated KPI
SME
Finance
SME
SMECluster
Cluster
Govern
-ment
Finance
Enterprise
Align
Process
Align
Process

9. Branch 1 of
Customer
Branch 2 of
Customer
Branch n of
Customer
HQ of customer
Local Account
manager 1
Local Account
manager 2
Local Account
manager n
Chief Account
manager
Industry Manager in CT HQ
Chief Account Manager MechanismChief Account Manager Mechanism

Customer Oriented Account teamCustomer Oriented Account team
 Vertical and flat management sys
CAM is the head for one customer, be
responsible for total revenue, service and
HQ relationship of this one, coordinate
related party in CT Internally

Goal of this MechanismGoal of this Mechanism
 Optimize service window to customer
 Optimize sales organization and
workflow
 Provide better customized and
differential service

Customer ScopeCustomer Scope
 Top customers in each industry such
as government, Financial and
commercial customer
CAM for oversea carriers in HQ

10. Salary SchemeSalary Scheme

BaseBase
 Survival
 Reasonable

PerformancePerformance
 Key part
 Push AM to try the best

BonusBonus
 Trail phase
 Go to beyond themselves
Base
Performan
ce
Bonus

11. Embedded OSS Mechanism Embedded OSS Mechanism
Provide more
professional, solution Tech
support, Product R&D
Fast Feasibility checking
of solution
Provide seamless workflow
internally
More smooth
communication internally
Reduce the fault caused
by the same problem
Specific service manager
to partner
Pre-Sale Phase
Product support
Delivery Phase
Project management
Local Access Management
Express service
Test and handover
Service Assurance
Difficult problem analyse
and removal
Regular meeting and
Fault report
Engineer from Network Operation and Maintenance Dept embed VIP Dept As Expert
Industry Info Solution
Tech workshop
Bidding solution support
Product R&D

12. Continued Enhancement On E2E OSSContinued Enhancement On E2E OSS
2007年2005年 2009年
Lead time and
MTTR from un-
competitive to
good service
level
 Set Up Business
Interface
Launch BOSS System
Establish CNOC and
GCSC
 Classified SLA to
carrier partners
Optimize B end service
process
Enhance fiber coverage
in Northern China
Delivery Lead time
and MTTR reach
good level
Setup differentiated
service system to meet
different requests,
provide SLA
 Standardize OSS
specification and
document
Setup ICT OSS service
system
Strengthen capability
in Project Management
 Setup OSS system
for ICT service to
meet customer
request
 Start the convergence
app, provide single
invoice service
Provide Electronic
interface to partner,
including E-platform and
Call center hotline
Product oriented Total solution oriented
2002年
Provide Convergence
service and improve
level of ICT
OSS ，closely
partnership with
oversea carriers

13. Performance of CT G&E DeptPerformance of CT G&E Dept
• Extended Integrated
Info service scope,
Industry App play a
important role
•Non-Voice revenue
increase is the key
increase index of CT
• Mobile service plays
Significant role in
overall revenue
Increase:61.6% Increase23.85%
Revenue of G&E Dept in 2012
9 Million Mobile user added
14.628
23.634
11 12
Unit: Million
2.23 Million broadband user added
9.369
11.604
11
12
Unit: Million
852.0
944.0-32.0 26.2
24.1
64.1
Unit：100 Million
Increase：
-11.2%
89.4%
14.0%
9.5%
2.9%
8.1%
10.2%
2009 Fixed Internet Value added Mobile 2012
Draw：-3.8% 3.5%

14. Improvement of Service LevelImprovement of Service Level
2002 2012
Continuously Improve OSS Level
　 2002 2007 2009 2010
Quotation
10 Biz
days 3 Biz days 1 Biz days 1 Biz days
Soft Change
25 Biz
days 20 Biz days 15 Biz days 5 Biz days
Lead time
45 Biz
days 30 Biz days 25 Biz days 25 Biz days
Expedites
25 Biz
days 15 Biz days 10 Biz days 10 Biz days
MTTR 8 6
4
Average 1.8
4
Average 1.8
Project report
On request
by
mail/call
2 Weeks
update Weekly report Weekly report
Fault Report N/A
Simple(Chi
nese) Detailed (English)Detailed (English)

15. 1
Overview of CT and Service System
2
Agenda
Create value to Partner
3
Innovative Product and Applications

16. Request Change Vs. Telecom Trend Request Change Vs. Telecom Trend

Industry Application

Information service
Convergence Application

Multi-Method Connection

Managed E2E Networks

Wireless Access
Managed Network

Equipment Rental

Network Outsourcing

Call center, Disaster
Recover

Desktop application
ICT
Meet Basic Requirement
–Voice
–Private Line
–Internet access
Expended Request
Telecom Request
3 Industry Trend
Full service Operation
Bundled Convergence
Mobile Internet

17. Mobile Internet Era is Coming
Interactive
Social
Network
One Way
Access
Web 2.0Web 1.0
Mobile Internet
Internet has changed from
one-way access mode to
interactive SNS service mode
−Web 2.0
−SNS
3G network enables high
speed wireless Internet access
Development of Chipset
technology makes smart
terminals portable

18. Capacity, Integrating, Innovation, Convergence
Fixed Line Mobile Satellite
4Mb/s
Satellite
VSAT
3G Mobile
Micro-wave
Voice
SMS
poisoning
Internet app.
multimedia
high speed
Broadband
Internet
PON
512Kb/s~8Mb/s
100Mb/s~1Gb/s
Consulting 118114
Oursourcing
What customer needs are not only phone,
circuit……
High quality connection＋informationization solution
Call Center
Convergence
Application
Security
Fix + Mobile + ICT
Convergence &
Total Solution
Demonstration +
Experiencing +
Customized Solution
Differentiated
Full Service Advantage

19. Black
Berry
Voice
VPN
Video Monitor
Video Call
E-sufing
Talkback
Mobile OA
Logistic
Location APP
On site
Law enforcement Mobile Pay
Coordination
communication
Business APP – Working
Phone
3G Internet
“Work Phone
Group”
Convergence
Application
Working
Phone VPN
 Mobile OA
MNC Customers:
Amyway, LG, Coco
cola, Fuji Xerox, etc
Encryption
Talk
3G Applications3G Applications

20. E-Gov
Safe City
City mgt.
Government
 Business
 Police
 Tobacco
E-Declaration
Quality Control
　 ……
Emergency
Environmental
Law
Wireless Pos
Phone Bank
SI outsource
Finance
Voice bank
 Remote loss
Security
Disaster Recovery
Assurance Agent
　 ……
Call Center
Mobile Stock
Coordinate Tel
Informationization SolutionInformationization Solution
Enterprise
SI
IT outsourcing
video surveillance
Netcare
disaster recovery
security
Marketing care
E-Logistics
……
consultant
Switchboard
Car
Society
Digit school
Digit hospital
Digit park
Digital instry
Best tone
E-payment
E-exhibition
Call center
 ……
Travel & Hotel
Store Assistant
informationization

21. Popular service- IDC and DR servicePopular service- IDC and DR service
CT：Largest DC vendor in China
Start from 1997
–Data Center is strategy service
–More than 70% market share
More than 200 DC all over the nation
–5 diamond 5-star center
–35 4-star center
Perfect power, air condition and
maintenance system
Efficient Emergency process
2009 China Outstanding DR Provider
云南
江苏
浙江
安徽
江西福建
辽宁
台湾
上海
（6）
黑龙江
广东
吉林
内蒙古北京
天津
河北
山东
河南
湖北
湖南
广西
海南
贵州
四川
山西
陕西
宁夏
甘肃
青海
西藏
新疆
重庆
乌鲁木齐
兰州
西安
成都
南昌
九江
长沙
武汉 杭州
金华
温州
福州
无锡
苏州
南京
深圳
广州
湛江
惠州
东莞
云南
江苏
浙江
安徽
江西福建
辽宁
台湾
上海
（6）
黑龙江
广东
吉林
内蒙古北京
天津
河北
山东
河南
湖北
湖南
广西
海南
贵州
四川
山西
陕西
宁夏
甘肃
青海
西藏
新疆
重庆
乌鲁木齐
兰州
西安
成都
南昌
九江
长沙
武汉 杭州
金华
温州
福州
无锡
苏州
南京
深圳
广州
湛江
惠州
东莞
Chengdu
Shanghai
Guangzhou
shenzhen
Beijing
ITIL operation Sys
ISO27001 certification
1.Setup DC
2.Setup DC
backup
3.Setup DR center
Memory
Date
security
ServiceCo
ntinuous
MC Comand CenterDR area

22. Cheng
du
Xi’an
BJ
SH
GD
 National level and Provincial
Level DR center.
　　Plenty of resource and
experience in networks
　　More than 30 expert got
BCI certification, will exceed
100 stuff in the near future。
Popular service- IDC and DR CapabilityPopular service- IDC and DR Capability
Expert term
BJ SH GZ
… …
Fast local response
BCP
Consulting
Risk
Analyse
DR
Planning
DR
constructing
Value
Added
DR Drill
BCP/DRP
Design

23. Popular service- IT outsourcingPopular service- IT outsourcing
WAN & LAN
DTU
PBX
Video sys
Call center
Desktop
Client/Server
Application
……
Scope
Service model
Dedicated Engineer On Site
Service
Remote + On Demand
Help customer to reduce
operation cost, improve the
service level
Hardware（PC
server、UNIX
server、Storage、
Networks terminal,
Firewall）
Software（OS, App
Database,
Middleware）
Equipment leasing

24. Exploration and Practice: Internet of ThingsExploration and Practice: Internet of Things
Logistic
•Car location
•Car video
monitoring
•Cargo Dispatch
Energy
•Excavation date
collecting and video
monitoring
•Oil well monitoring
and optimization
•Remote Electric
meter reading
Government
•Traffic Monitoring
•Fire control
Monitoring
•Pipeline Monitoring
Finance app
•Wireless POS
•Wireless ATM
•Wireless Auto
Vending machine
Security
•Video monitoring
•Digital Patrol
•Intelligent
Recognition
•Emergency linkage
Manufacture
•Elevator Monitoring
•Equipment Auto
monitoring
•Auto Industry App
Medical
•Wireless Ward
checking
•Remote Health care
•120 Emergence data
collecting
Environment
•Pollution online
monitoring
•Air monitoring
•Real time Noise
monitoring
Architecture
•Digital Energy
•Digital Fire control
•Digital building
•Intelligent Home
Appliances
Agriculture
•Greenhouse
Monitoring
•Producing line
system
CT already provide more than 30 app in 10 industries
Internet of Things Application

25. Edu
Frame of CT Cloud ComputeFrame of CT Cloud Compute
Application
Cloud
Capability
Cloud
Resource
Cloud
Networks
Cloud server Cloud storage
Op
en
Pla
tfo
rm
 Develop with partner to provide Intelligent Cloud platform
S
O
S
Government
Web Portal
E-learning
CT capability Customized
Com
micP
aaS
Desi
gnPa
aS
Logi
stic
PaaS
S
M
S
N
M
S
L
o
c
a
t
i
o
n
C
o
l
l
a
b
o
r
a
t
i
v
e
M
2
M
C
e
r
t
i
f
i
c
a
t
i
o
n
B
i
l
l
i
n
g
MobileInternet IMSCN2
SME Finance
Assurance
M-Agent
CRM
Sale care
LogisticCollege
E-Gov
City Admin
E-Police
E-tax
General
Desktop
Call center
Security
Location Medical
Small HIS
。。。
Equipment
ISO27001
Networks
Server
Data
Security
Secu
rity
Clou
d
Mail server
M-Stock
Store
Assistant

26. Case Study Case Study ：“：“Mega-Eyes” Video SurveillanceMega-Eyes” Video Surveillance
Flow Monitor
Cross-border Monitor
Environmental protection
Super Market Chain
Wild used in Security, City
management, emergence,
traffic, Water
conservation, Energy,
Assurance, Hospital,
Logistic, School, Gas
station, etc.
Covered more than 20
industries and 300
thousand sites now.

27. Device
Fault
Report
Report via
Phone or WEB
Call-Center
Online-Center
Log Cusromer
Information and
Problem Details,
Forward to
relevant
department.
Can not be
solved remotely
Remotely Solved
Case -1 End
D
isp
a
tc
h
tic
k
e
ts
C
o
n
f
ir
m
s
c
h
e
d
u
le

o
f
O
n
s
it
e
E
n
g
in
e
e
r
,
a
n
d
D
is
p
a
t
c
h
t
h
e

m
o
s
t
a
p
p
r
o
p
r
ia
t
e

o
n
e
.
On-site Engineer
GPS：1. Locate the customer’s address；
System ID：Know about basic information
of the device
Repairing
Log PLC card
info scanning
record
Fault Eliminated
In
q
u
ir
e
th
e
M
a
n
u
a
l
Remote Video Support
C
a
n
n
o
t b
e
so
lv
e
d
Customer
signature
and
maintenanc
e record
printing
Case -2 End
S
M
S
Hospital
Simulation: Change the card
Verification of device info
Case Study 2Case Study 2：：Mobile Post-Sales AppMobile Post-Sales App

28. Case study 3Case study 3：：Sales Force AutomationSales Force Automation
CT support Amyway “E-commerce”
sales application, Amyway sales easily
carry out customer management, Simul
ation make-up, performance research,
on-line ordering, etc
E-commerce subscriber is more than
10,000.
E-Commerce
Sales Care
Simulation
make-up
CRM
Order
On-line
Info
Search
Skin
test
线路管理 客户管理
终端KPI管理
订单补货管理 目标管理
促销执行管理
Hisense is a famous Appliance man
ufacturers in China, “Sales Care”hel
p Hisense sales easily upload data, st
ore inspect, so HQ can make correc
t decision by using these data
More than 5000 subscribers in
Hisense

29. 1
Overview of CT and Service System
2
Agenda
Create value to Partner
3
Innovative Product and Applications

30.  Engage the partner who has
Mature product, customer
relationship and sales channel
 Provide customized
Application service
Open platform, Innovate App actively
Customer
management
Open Communication and Capability Platform
Unified
Communica-
tion
SMS
Positioning
Video
Monitor
Order
Delivery
Management
Security
Network
Management
Bedsides bandwidth
service ,we can
do more together!

31. Opening discussion………
Find new opportunity to create value to
Wolamart!
Continue to improve service to Partner!
Care for customer feeling, Improve service levelCare for customer feeling, Improve service level
Performance
Index
Detailed
care

32. 谢谢！
Thank You!