2. The Cultural Dimension of Retail
ICONSIAM ( Bangkok multi-use landmark complex) and POP MART (Designer
toy/pop-culture retailer) Establish a Global Landmark Location
1. Introduction:
In today’s highly interconnected world, expanding retail into new cultural markets is not just
about exporting what already works—it’s about crafting experiences that deeply resonate. This
e‑book explores how brands can plan, adapt, and execute culturally specific retail expansions,
with a special focus on creating *global landmark locations*. We’ll use ICONSIAM in
Bangkok—already a location with architectural ambition and destination appeal—and POP
MART, known for its collectible designer toy culture, as case studies. Our aim: show how these
players (and others) can synergize place, product, culture to become must‑visit destinations
globally. As readers, you’ll gain insights into cultural research, localization, branding, store
design, staffing, digital strategy, risk mitigation, and a roadmap you can adapt to your own
expansion plans. By the end, you should see how a landmark retail location can become more
than a shop—it becomes part of a city’s identity, a tourist magnet, and a cultural bridge.
Culture shapes every dimension of shopping: aesthetics, social norms, value systems,
preferences. For example, in Thailand and Southeast Asia, respect for royalty, auspicious
numbers, and symbolism (colors, ornament) deeply influence design. For ICONSIAM‑POP
MART, understanding Thai color symbolism—or auspicious architectural shapes—can guide
both store exterior and interior. Hofstede’s dimensions (e.g. high vs low power distance,
collectivism, uncertainty avoidance) help profile how people prefer to interact: are they more
group‑oriented? Do they like hierarchical prestige or more egalitarian displays? At a cultural
level, languages, festivals, religion, daily rhythms (e.g. siesta or late evening shopping) matter.
For POP MART, its collectible culture might align well with “gift‑giving” festivals like Songkran in
Thailand or Chinese New Year, influencing release timing. Hence, retail must embed itself in
cultural rhythm—not simply import a model from elsewhere.