Customer Journey Map template-4.pptx

9290876090 72 views 2 slides Apr 05, 2023

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Customer Journey Map template

Size: 124.61 KB

Language: en

Added: Apr 05, 2023

Slides: 2 pages

Slide Content

Phase 1 Phase 2 Phase 3 Phase 4 User thought CUSTOMER JOURNEY MAP Name of Persona Scenario: Expectations User actions 1.________________ _________________ 2. ________________ _________________ User actions 3._________________ _________________ 4. ________________ _________________ User actions 5._________________ _________________ 6. ________________ _________________ User actions 7._________________ _________________ 8. ________________ _________________ Opportunities Opportunities Opportunities Opportunities 1 2 3 4 5 6 7 8 Zone A The Lens Zone B The Experience Zone C The Insights