customer service in relationship marketing.pptx

customer service

1. CUSTOMER SERVICE STRATEGY I n the Philippine BUSINESS ENTERPRISE

2. Is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirement are met. · CUSTOMER SERVICE·

3. · ELEMENTS OF THE CUSTOMER SERVICE STRATEGY · 01 02 03 04 A VISION FOR CUSTOMER SERVICE ASSESSING CUSTOMER NEEDS ORGANIZATIONAL GOALS FOR CUSTOMER SERVICE HIRING FOR SERVICE

4. CUSTOMER SERVICE TRAINING EMPLOYEE ACCOUNTABILITY REWARDING GOOD SERVICE 05 06 07 · ELEMENTS OF THE CUSTOMER SERVICE STRATEGY ·

5. · ABOUT ME · Mercury is the closest planet to the Sun and the smallest one in the Solar System—it’s only a bit larger than the Moon. The planet’s name has nothing to do with the liquid metal

6. · MY VALUES · Mercury is the closest planet to the Sun and the smallest one in the Solar System—it’s only a bit larger than Moon MERCURY VENUS Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot—even hotter than Mercury

7. · EXPERIENCE · 01 You can enter a subtitle here if you need it

8. · MY EXPERIENCE · 2010-2012 2012-2013 2013-2015 2015-2020 VENUS Venus has a beautiful name JUPITER Jupiter the biggest planet MERCURY Mercury is the smallest planet MARS Mars is close to Earth

9. COMPANY NAME HERE Job / position title here: ● List your responsibilities for this job ● Adapt this to your needs ● Try to keep it short ● Get straight to the point ● Don’t omit important information 2006-2010 · JOB POSITION 1 ·

10. INSTITUTION NAME HERE Principal subjects and skills covered: List the subjects here ● Sort them by relevance ● Adapt this to your needs ● Try to keep it short ● Get straight to the point 2000-2006 · INSTITUTION 1 ·

11. Neptune is the farthest planet from the Sun · MY HOBBIES · Mercury is the closest planet to the Sun MERCURY VENUS Venus has a beautiful name, but it’s terribly hot MARS Despite being red, Mars is actually a cold place JUPITER It’s the biggest planet in the Solar System SATURN Saturn is the ringed one and a gas giant NEPTUNE

12. · COMMUNICATION SKILLS · LANGUAGE WRITTEN LEVEL SPOKEN LEVEL CERTIFICATE ENGLISH B2 SPANISH C2 FRENCH A2

13. · A PICTURE IS WORTH A THOUSAND WORDS ·

14. · TECHNICAL SKILLS · MERCURY Mercury is the smallest planet in the Solar System Saturn is composed mostly of hydrogen and helium SATURN MARS Despite being red, Mars is actually a cold place JUPITER Jupiter is the biggest planet in the Solar System

15. · COMPUTER SKILLS · 32% 34% 12% 22% · SOFTWARE SKILLS · · SKILLS · Mercury Saturn Jupiter Neptune To modify this graph, click on it, follow the link, change the data and paste the resulting graph here

16. · VOLUNTEER WORK · You can enter some relevant text here to explain this map

17. 4,498,300,000 Big numbers catch your audience’s attention

18. · CONTACT ME ON MY WEBSITE · ADDRESS Your address here PHONE [phone] EMAIL [email protected]

19. ·THANKS· Do you have any questions? [email protected] [phone] yourcompany.com Please keep this slide for attribution.

20. ALTERNATIVE RESOURCES·

21. PHOTOS Woman working in call center Portrait of call center woman Portrait of call center woman VECTORS Hand drawn speech bubble collection Call center Call center Call center Creative call center background in flat style Contact us background flat design Call center concept flat design Flat wifi concept Call center assistant helping customers Hand drawn contact information background template Hand drawn contact information background template Contact us flat girl background Call center assistant helping customers PRESENTATION RESOURCES· Did you like the resources on this template? Get them for free at our other websites.

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26. JANUARY FEBRUARY MARCH APRIL MAY JUNE PHASE 1 PHASE 2 Task 1 Task 2 Task 1 Task 2 JANUARY FEBRUARY MARCH APRIL PHASE 1 Task 1 Task 2

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