CUSTOMER SERVICE POWERPOINT

ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!

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Powerpoint is a registered product of Microsoft.
Graphics: Masterclips – IMSI; Art Explosion –
Nova Development; Corel

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Learn to identify and analyze
customer needs and problems.
Recognize the most common reasons
for customer complaints.
Discover techniques to cultivate and
maintain special customer
relationships.
Program Objectives Program Objectives (1 of 2)

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Program Objectives Program Objectives (2 of 2)
Assess your communication style
and use two-way communication
skills to level with people, to accept
feedback from them, and to discuss
problems.
Identify specific problems in your
customer service program and apply
treatment.

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A ChallengeA Challenge
Please write a One Sentence
Definition of
CUSTOMER SERVICE.

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Questions On Being A Questions On Being A
CustomerCustomernWhy do you need customer service?
cWas the service provided over the
phone or in person?
oHow did the customer service
representative respond to your
request, inquiry or problem?
If you felt the service was excellent,
describe what made it so good.
dIf you felt the service was
exceptionally poor, describe what
made it that way.

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Do You Know Why They Do You Know Why They
Leave?Leave?1% die.
3% move away.
5% develop other relationships.
9% leave for competitive reasons.
14% are dissatisfied with
product or service.
68% leave because of rude or
discourteous service.

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Communication.
Customer Sensitivity.
Decisiveness.
Energy.
Flexibility.
Follow-up.
Impact.
Initiative.
Integrity.
Competencies Competencies (1 of 2)

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Competencies Competencies (2 of 2)
Job Knowledge.
Judgment.
Motivation To Serve.
Persuasiveness/Sales.
Planning.
Resilience.
Situation Analysis.
Work Standards.

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Excuses Excuses
ExcusesExcuses
List five to eight excuses you hear
customer service representatives
give for offering indifferent or
poor customer service.
Think of one of more ways to
counter each excuse.

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Common Excuses Common Excuses (1 of 2)
For Service Lapses:For Service Lapses:
I don't have enough time.
I don't get paid to be nice. I am
measured by my productivity
and accuracy.
How can we do a good job if
the computer is always down?
Every customer is totally
bonkers today.

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I can't deal with people who do not
show me respect.
How can we do a good job if the
other departments do not provide
the back-up we need?
I am having a bad day.
People are basically stupid.
I am always too busy.
Common Excuses Common Excuses (2 of 2)
For Service Lapses:For Service Lapses:

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The Customer Wants You ToThe Customer Wants You To
t. . . Invite me back.
b. . . Listen to me.
m. . . Value me.
m. . . Greet me.
m. . . Help me.

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About This Product: About This Product:
To download this entire Customer Service PowerPoint To download this entire Customer Service PowerPoint
presentation visit ReadySetPresent.compresentation visit ReadySetPresent.com
Over 100+ slides on topics such as: understanding the basics of Over 100+ slides on topics such as: understanding the basics of
effective customer service, addressing excuses, examining effective customer service, addressing excuses, examining
behaviors, 7 steps to customer service, words to use and words to behaviors, 7 steps to customer service, words to use and words to
avoid, top ten customer complaints, five common customer avoid, top ten customer complaints, five common customer
requests, implementing a good customer service program, service requests, implementing a good customer service program, service
standards, 4 steps to super service, how to's and more. Royalty standards, 4 steps to super service, how to's and more. Royalty
Free - Use Them Over and Over Again.Free - Use Them Over and Over Again.
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