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ANNUAL REPORT

1. INNOVATION and MIS
DEPARTMENT
ANNUAL REPORT

2. Presentation Outline
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3. •To be a world class financial and non-financial service provider by the year
2030.
Vision
•We aspire to enhance the living standards of our members in Ethiopia, by providing financial and non-financial
services in short period using up-to date technology with qualified, energetic, passionate and committed staff in order
to maximize value to our stakeholders in a socially responsible manner.
Mission
Vision and Mission
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4. •Resolution of Major Accounting Reports Issue
•The issue of non-functionality of the major accounting reports has been
identified and addressed.
•Steps have been taken to investigate the root cause of the problem.
•The necessary updates and fixes have been implemented to restore the
functionality of the main accounting reports.
•Rigorous testing have been conducted to ensure the accurate functioning
of the reports.
•The main accounting reports are now fully functional and available for use.
•Retained earnings
•The issue of retained earnings has been successfully resolved
• The errors in the retained earning have been addressed
•Steps were taken to reconcile and adjust the affected accounts
• The accuracy and reliability of financial statements have been restored.
Issues We Address
amisis13
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5. •Dividend Issue
•Flexibility Issue
•Technically we came up with a solution on how to address the case
temporally.
•Accounting Closure
•The issue of accounting closure has been successfully resolved.
•Resolving Non-Cash Cases
•We have identified a solution to effectively resolve non-cash cases.
•Regular monitoring and reporting to ensure the timely and satisfactory
resolution of non-cash cases.
Issues We Address (….)
amisis13
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6. •We changed the authorization privileges for each staff.
•Due to the system being deployed on the cloud, we updated the privileges for
security reasons.
•The changes were made based on the staff’s activities and responsibilities
Accounting
•Creating User Accounts for New Staff
•enable new staff to access the necessary systems and tools required to perform their
roles effectively.
•We ensure that each user account is properly configured and tailored to the specific
needs and permissions of the individual staff member.
User Management
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7. • We have successfully developed more than 22 reports to meet our staff
reporting needs.
Report Development
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NoReport Name No Report Name NoReport Name
1client rank 8 income and expense report15FUNERAL Bank
2updating client by gender 9 loan grade 16Voluntary With Bank
3bank disbursement 10 plan report 17Check
4expected repayment up to date 11 waived penalty report 19loan bank
5Expense with Bank 12 time deposit report 20Funeral Calculation
6client listing 13 unknown client listing 21Funeral Status 1 &2
7monthly status report 14 Compulsory with Bank 22Dividend Report

8. •We have successfully customized the user interface of our system to better
suit the needs of Amigos.
•Incorporating Amigos' branding elements and visual identity for a cohesive
and personalized interface.
User Interface Customization
•We successfully deployed the system on the cloud.
•The system can now be accessed from anywhere, anytime, and by multiple users
simultaneously.
•Security features
•As part of the deployment plan, we prepared a comprehensive security features plan.
•The plan includes measures to protect the system from unauthorized access and data
breaches.
•Domain name
•This enhances the system’s visibility and makes it more convenient for users to access
the system.
Amisis13 Deployment on the Cloud
amisis13
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9. •We have installed and configured ERP.
•After installing and configuring erp it has been go live.
• Orientation
•We have provided an orientation to staff on how to use the erp system to
manage HR tasks.
•Attempted to introduce the ERP system to the HR department.
•Capable of encoding staff profile, Capable of managing leave, attendance,
Using it for managing assets
ERP
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10. •We have upgraded the organization's network to improve its speed and
reliability.
• We have implemented a new wireless network system that provides better
coverage and faster connection speeds.
Infrastructure upgrades
•We are delighted to announce the successful completion of our call center setup.
•The call center setup allows us to provide exceptional customer service, enhance
customer experience, and build strong customer relationships.
Call Center set up
Network and Infrastructure
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11. •Redesigned user interface: We have revamped the website's design to
provide a more modern and intuitive user interface.
•Improved navigation: We have streamlined the website's navigation structure,
making it easier for users to find the information they need.
•Enhanced responsiveness: The website is now fully responsive, ensuring
optimal viewing and usability across different devices and screen sizes.
•Updated content: We have reviewed and updated the website's content to
ensure accuracy, relevance, and clarity.
•Integration of new features: We have added new features and functionalities
to enhance user engagement and interaction
Website Update
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12. Planned vs Completed Tasks
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•Here’s an overview of the planned and completed tasks
planned initiatives Status
Resolution of Major amisis13 Issues Completed
amisis13 Cloud migration Completed
Making ERP functional Completed
Call Management System Completed
Website Update Completed
Upgrading network infrastructure Completed
AI based Chatbot [Social Media and Web Portal] Completed
Préparé MIS Digital transformation roadmap Completed
Document Management System On progress
Mobile Application Not started
Credit Analysis Engine Development Not started
Cyber Security Development program Not Started

13. •As part of our daily activities, we provide support or training on any issues
related to amisis13.
•This ensure that staff are well-equipped with the necessary knowledge and
skills to use effectively.
Support / Training
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14. SWOT Analysis
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STRENGTHS
•Experienced staff
•Good team work
•Good interpersonal
communication

WEAKNESSES
Partially Familiarity with the
systems
OPPORTUNITIES
Continuous follow up from Ftsye
Learning Opportunities
THREATS
Attacks and Vulnerabilities from
inside and outside
Payment Issues

15. 15
Challenge Solution
Staff IT Knowledge Gap
Staff Training on deployed systems
Noise Data
Remove unnecessary data through formal discussion with ftsye.
Requirements Gap
Change Management
Security breach
Maintain Backup, Creating Security awareness for staffs, secure the
physical area
Staff Resistance
We will be working on providing more training to help
staff members understand the system better.
Power Outages
Amigos should invest in alternative power sources,
such as generators or to ensure uninterrupted power
supply and minimize downtime
Limited staff
Amigos should consider hiring more IT professionals to
support the department's operations and reduce the
workload on the existing staff.
Challenges and Solutions

16. •Plan Discussion
•As per the Fitseye direction, we had a discussion on the projects to be
developed in the next year.
•These projects are believed as crucial for the growth and success
of Amigos.
•Each project aims to address specific needs and challenges, leveraging
technology and innovation to provide better services to our customer
Plan for FY 2023/24
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17. amisis13
•The restoration of functionality for the main accounting reports is a
significant achievement.
•The timely resolution of this issue ensures the availability of accurate
financial information for decision-making processes.
•The system was up and running, with minimal downtime, and was used to
process loans, manage deposits, and generate financial reports.
•Staff increased confidence
•Staff increased confidence in trusting the system after those all
updates.
Network and Infrastructure
•We have accomplished significant achievements in network infrastructure.
•We will continue to work diligently to ensure that the network infrastructure
is running efficiently and effectively.
•We will continue to monitor our systems and implement necessary
upgrades and security measures to ensure that our data and systems
remain secure.
Conclusion
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18. QUESTIONS